Hotel Management Fundamentals: Kickstart Your Career Success
4.7 (43 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
148 students enrolled
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Hotel Management Fundamentals: Kickstart Your Career Success

Learn how to be a stand out talent in hospitality, think like a manager, plan your career, set yourself up for success!
4.7 (43 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
148 students enrolled
Created by Andrea Kjellin
Last updated 12/2015
Current price: $10 Original price: $45 Discount: 78% off
5 hours left at this price!
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  • 1 hour on-demand video
  • 1 Article
  • 4 Supplemental Resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Build a career plan for yourself
  • Know how to handle guest complaints graciously
  • Begin identifying your Management Style
  • Learn the Core Traits needed to survive and thrive
  • Understand the Industry better to pick the right department for your career
  • Organise your tasks to ensure you remain efficient and productive
View Curriculum
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If you are a driven Hotel Management student wanting to hear first-hand advice from a seasoned hospitality professional, this course is perfect for you. Without needing to commit more than 1.5hrs of your valuable time, you will quickly learn core traits you need to strive and survive in the hospitality industry, how to handle guest complaints, skills to ensure you are always productive and much more to help you become a stand-out talent in the industry.

Start behaving and thinking like a seasoned manager early-on in your career.

  • Classify tasks to ensure higher efficiency and productivity
  • Handle guest complaints graciously
  • Begin identifying your future management style
  • Build you own career plan

Connect to & Learn from a Seasoned Hotel Expert

Learning the skills in this course will allow you to approach your internship like no other trainee they have ever had before. The real-life stories shared in this course are genuine and the topics covered are easy to learn. They have been distilled from years of experience. Equip yourself with the perspective of a seasoned Manager and build up your organisational skills so that you make a great impression on your very first day of work.

Jobs in Hotels are plentiful but stand-out talents are hard to find. Make sure you equip yourself with this first-hand advice to help you along your career.

Content and Overview

Perfect for Hotel Management students and any other driven individuals just beginning their career in Hospitality, I designed this course for you as a means to share the knowledge and advice I wished I could have received when I first started in the Hotel industry.

Starting with an overview of the industry and highlighting important points of consideration before pursuing it as a career, students will then learn about how pivotal their role is within customer service and start to build their own career plan as to when and where they want to be futher down the line.

With these basics covered, students will then learn which traits they should focus on nurturing and developing to ensure they survive and thrive in the industry as an individual and as a manager. Students will also learn how best to organise their tasks so as to be a reliable and productive talent in the industry. Lastly, students will learn which mistake to avoid on their road to becoming a manager as well as how to handle guest complaints graciously.

Students completing this course will have a newfound perspective on the industry and be better equipped with guest-service and organisational skills to approach a hectic daily operation in a Hotel.

Who is the target audience?
  • Perfect for Hotel Management Students
  • Driven Individuals in the Early Stages of their Career
  • Hospitality Professionals just starting an internship or first job
  • NOT intended for seasoned hospitality professionals or those looking to learn more about non-Hotel aspects of Hospitality
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Curriculum For This Course
Welcome to the Course!
3 Lectures 06:14

How To Work Through This Course
Hospitality as a Career Path
5 Lectures 17:29

Customer Service - Why you won't Suceed if you don't Undertsand it

Build Your Career Plan - Know Where You're Going

Bonus Resource from PWC - Find your Personal Brand

Bonus Resource from PWC - Website Link
Building Your Base for Life-Long Success
3 Lectures 12:24
The Core Traits You Need To Guarantee Your Success

Get Yourself Organised In Your Studies & Life

Secret Weapons to Ensure You Are Always Productive
My Most Valuable Tips on Managing your Team
3 Lectures 10:57
How to become the Manager you want to Be

How to be a Pro at Guest Recovery & Complaint Handling

The Biggest Mistake People Make When Trying to “Make Their Mark”
About the Instructor
Andrea Kjellin
4.7 Average rating
43 Reviews
148 Students
1 Course
Former Assistant Director of Housekeeping, The Peninsula Hong Kong

Andrea was 16 years old when she first began in the Hotel Industry. Since then, she acquired internships with 5-star brands such as Mandarin Oriental and Peninsula, in Hong Kong, London and Beijing. After graduating top of her class from Les Roches Switzerland, Andrea acquired a Corporate Management Training at The Peninsula Hong Kong in yet just 10 months later, was soon switched to a permanent position on the Senior Management Team, as Assistant Front Office Manager at just 23 years of age. 3 years later, Andrea was promoted again to Assistant Director of Housekeeping and managed a team of 185. Andrea is keen to share all she has learnt along the way, so that fellow Hospitality Professionals starting their careers can enjoy the same success.