Hotel Management Fundamentals: Kickstart Your Career Success

Learn how to be a stand out talent in hospitality, think like a manager, plan your career, set yourself up for success!
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  • Lectures 14
  • Length 1 hour
  • Skill Level Beginner Level
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 11/2015 English

Course Description

If you are a driven Hotel Management student wanting to hear first-hand advice from a seasoned hospitality professional, this course is perfect for you. Without needing to commit more than 1.5hrs of your valuable time, you will quickly learn core traits you need to strive and survive in the hospitality industry, how to handle guest complaints, skills to ensure you are always productive and much more to help you become a stand-out talent in the industry.

Start behaving and thinking like a seasoned manager early-on in your career.

  • Classify tasks to ensure higher efficiency and productivity
  • Handle guest complaints graciously
  • Begin identifying your future management style
  • Build you own career plan

Connect to & Learn from a Seasoned Hotel Expert

Learning the skills in this course will allow you to approach your internship like no other trainee they have ever had before. The real-life stories shared in this course are genuine and the topics covered are easy to learn. They have been distilled from years of experience. Equip yourself with the perspective of a seasoned Manager and build up your organisational skills so that you make a great impression on your very first day of work.

Jobs in Hotels are plentiful but stand-out talents are hard to find. Make sure you equip yourself with this first-hand advice to help you along your career.

Content and Overview

Perfect for Hotel Management students and any other driven individuals just beginning their career in Hospitality, I designed this course of 13 lectures and 1.5hrs of video content for you as a means to share the knowledge and advice I wished I could have received when I first started in the Hotel industry.

Starting with an overview of the industry and highlighting important points of consideration before pursuing it as a career, students will then learn about how pivotal their role is within customer service and start to build their own career plan as to when and where they want to be futher down the line.

With these basics covered, students will then learn which traits they should focus on nurturing and developing to ensure they survive and thrive in the industry as an individual and as a manager. Students will also learn how best to organise their tasks so as to be a reliable and productive talent in the industry. Lastly, students will learn which mistake to avoid on their road to becoming a manager as well as how to handle guest complaints graciously.

Students completing this course will have a newfound perspective on the industry and be better equipped with guest-service and organisational skills to approach a hectic daily operation in a Hotel.

What are the requirements?

  • Download Adobe Reader to ensure you can open the pdf resources provided in the course.

What am I going to get from this course?

  • Build a career plan for yourself
  • Know how to handle guest complaints graciously
  • Begin identifying your Management Style
  • Learn the Core Traits needed to survive and thrive
  • Understand the Industry better to pick the right department for your career
  • Organise your tasks to ensure you remain efficient and productive

Who is the target audience?

  • Perfect for Hotel Management Students
  • Driven Individuals in the Early Stages of their Career
  • Hospitality Professionals just starting an internship or first job
  • NOT intended for seasoned hospitality professionals or those looking to learn more about non-Hotel aspects of Hospitality

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.


Section 1: Welcome to the Course!
Who Am I
My Commitment to You
How To Work Through This Course
Section 2: Hospitality as a Career Path
The Nitty-Gritty of the Hospitality Industry - Revealed!
Customer Service - Why you won't Suceed if you don't Undertsand it
Build Your Career Plan - Know Where You're Going
Bonus Resource from PWC - Find your Personal Brand
Bonus Resource from PWC - Website Link
Section 3: Building Your Base for Life-Long Success
The Core Traits You Need To Guarantee Your Success
Get Yourself Organised In Your Studies & Life
Secret Weapons to Ensure You Are Always Productive
Section 4: My Most Valuable Tips on Managing your Team
How to become the Manager you want to Be
How to be a Pro at Guest Recovery & Complaint Handling
The Biggest Mistake People Make When Trying to “Make Their Mark”

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Instructor Biography

Andrea Kjellin, Former Assistant Director of Housekeeping, The Peninsula Hong Kong

Andrea was 16 years old when she first began in the Hotel Industry. Since then, she acquired internships with 5-star brands such as Mandarin Oriental and Peninsula, in Hong Kong, London and Beijing. After graduating top of her class from Les Roches Switzerland, Andrea acquired a Corporate Management Training at The Peninsula Hong Kong in yet just 10 months later, was soon switched to a permanent position on the Senior Management Team, as Assistant Front Office Manager at just 23 years of age. 3 years later, Andrea was promoted again to Assistant Director of Housekeeping and managed a team of 185. Andrea is keen to share all she has learnt along the way, so that fellow Hospitality Professionals starting their careers can enjoy the same success.

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