Management Skills - How To Give Clear Performance Feedback
4.4 (6 ratings)
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Management Skills - How To Give Clear Performance Feedback

Learn feedback skills to boost performance, drive results and build stronger business & personal relationships.
4.4 (6 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
1,025 students enrolled
Created by Richard Lock
Last updated 10/2016
English
Curiosity Sale
Current price: $10 Original price: $85 Discount: 88% off
30-Day Money-Back Guarantee
Includes:
  • 1.5 hours on-demand video
  • 6 Supplemental Resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • provide clear, confident, high impact feedback
  • improve the performance of others by giving high quality, high value feedback
  • avoid the common traps that cause most feedback to be ineffective
  • ensure the feedback you receive is high quality and of personal value
View Curriculum
Requirements
  • You want to improve the performance of your team, or those around you
  • You are keen to learn skills you can apply everyday
  • A willingness to participate fully and commit to action.
  • It is useful to have some specific examples of feedback challenges you are facing as well as previous feedback experiences
Description

The ability to give high quality performance feedback to others is one of the core skills of effective management. Great performance feedback motivates, engages and provides clarity. It also allows a manager to tackle performance issues quickly and turn around under performance issues before they become major challenges. Unfortunately, much of the feedback we give (and receive) is typically low quality and ineffective. This course will help you change that, showing you how to ensure the feedback you give and receive is high quality, high impact feedback. Learn to use feedback confidently to make a real difference to others. It doesn't matter whether you are a manager of others who wants to give much more effective performance feedback, or if you are seeking to strengthen personal relationships through confident, clear and open feedback; the skills learned will help you achieve that. If you have ever regretted not clearly explaining your view or feelings to others, or felt frustrated that people don't seem to respond to your feedback efforts, this course is for you.

Who is the target audience?
  • People who manage the performance of other people in some way
  • Individuals who feel they lack the confidence to give honest feedback to others
  • People who want stronger relationships built on openness and trust
  • This course is not for those who wish to manipulate, dominate or humiliate others as a means of performance improvement
  • Managers who want to sharpen their skills
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Curriculum For This Course
35 Lectures
01:17:23
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A quick hello
1 Lecture 01:13

If you have ever doubted that we are constantly seeking feedback, just think how quickly you form a first impression. Here's you chance for a first impression of your trainer. Will your impression be the same when you have reached the end of the feedback course?

Preview 01:13
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Understanding Feedback
4 Lectures 10:35

Let's make sure we are all talking about the same thing. Feedback is any communication that gives others information about themselves or their impact.

Preview 02:51

Positive feedback, negative feedback, constructive feedback and criticism are all phrases people use in association with feedback. Which is the right one?

Is feedback positive or negative?
03:12

Feedback is more than face to face.

Feedback online
01:13

Use specific experiences to help you apply and embed your learning. Make sure you are setting yourself up to learn, in the best way possible for you.

Preview 03:19
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Approaches to Feedback
2 Lectures 04:56

What are the key approaches to feedback?

Key Feedback Approaches
03:37

What's your feedback approach and what do other people think?

Activity: What's Your Approach?
01:19
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The Feedback Scale
1 Lecture 02:30

The feedback scale helps you understand the key drivers of high quality feedback.

The Feedback Scale - the key driver of quality feedback
02:30
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The different feedback dimensions
9 Lectures 27:36

Explore the biggest factor in determining how effective your feedback is likely to be.

High quality feedback is more than a suggestion
04:36

Where on the scale has your feedback been sitting?

Activity: Feedback Reflection
03:04

Be a storyteller and not a judge.

Be the storyteller, not the judge
02:27

Beware of hiding behind the group.

It's not always better together
02:51

Feedback is time critical: within reason.

Sooner rather than later
02:56

Happy to share your opinion? Make sure you do then.

Sharing your opinion
02:11

Pamper or inform. One is much more effective than the other.

Everybody likes strokes don't they?
03:01

Be clear on what you can own and what you cannot in the feedback process.

Taking Ownership
01:41

Check your response and check your intention.

Which response are you triggering?
04:49
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The Feedback Analyzer
1 Lecture 01:16

A quick check framework to analyze your feedback.

Activity: The Feedback Analyzer
01:16
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Feedback Frameworks
4 Lectures 07:21

A useful feedback framework

S.T.A.R.
01:51

A useful feedback framework.

A.I.D.
01:26

A useful feedback framework.

S.B.I.
02:25

A useful feedback framework.

When you....
01:39
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Beware mixed messages
1 Lecture 03:08

Be careful of the mixed feedback message.

Preview 03:08
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Improve the quality of feedback your receive
1 Lecture 02:21

Take control of the feedback you receive.

Simply ask the right questions
02:21
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Practice, Practice, Practice
6 Lectures 08:28

You can never get enough practice to hone your skills and develop new habits.

Preview 01:27

You can never get enough practice to hone your skills and develop new habits.

Activity: Practice Scenario 1
01:43

You can never get enough practice to hone your skills and develop new habits.

Activity: Practice Scenario 2
01:24

You can never get enough practice to hone your skills and develop new habits.

Activity: Practice Scenario 3
01:07

You can never get enough practice to hone your skills and develop new habits.

Activity: Practice Scenario 4
01:29

You can never get enough practice to hone your skills and develop new habits.

Activity: Practice Scenario 5
01:18
2 More Sections
About the Instructor
Richard Lock
4.3 Average rating
339 Reviews
6,178 Students
6 Courses
People Development Professional: Business & Personal Growth

International Management Trainer | Speaker | Facilitator | Business Coach helping organizations get the best from people and people to get the best from themselves.

Thank You - for checking out at my profile.

You're probably wondering why on earth you should take my online courses, or even work with me more directly.

Well, I've had the privilege to have been a learning and development professional for close to 30 years now. In that time I've worked with a very wide range of organisations and people from all walks of life, and many different countries and backgrounds.

My focus is on helping people learn skills, techniques and behaviours that will add practical value in their everyday lives. That's typically in their business and professional lives, yet often the skills and concepts are very applicable to more personal development outside of work. What matters to me is that the learning is not simply just theoretical, but practically applicable. Knowing stuff is good, but we get improved results and personal growth when we actually apply our learning and do something with it. That's where we really add value.

In support of this approach, I have a lot of experience to back it up. I have for 20 years held senior management positions in both public and private sector organisations. I have also run my own consultancy and people development businesses for almost 19 years working with many global brands in a variety of business sectors, family businesses, business start ups and individuals seeking to develop their own skills and abilities.

With all this experience and expertise I have come to realize that a great deal of successful business and people management comes down to effective communication. This may appear to be an obvious, straight forward insight, yet the day to day reality is frequently much more challenging. My favourite quote sums up this challenge nicely;

'the single biggest problem with communication is the illusion it is taking place'

George Bernard Shaw.

The ability to communicate clearly and effectively with people is so crucial to success in any endeavour. Whilst we say we understand that, most of us take communication for granted, and it is often a big mistake that leads to errors, misunderstandings, wasted effort, poor performance and even conflict.

Improving your communication and people management skills can be one of the best investments you'll ever make.

Don't take my word for it - here are what others have said about me:

His knowledge and passion for bringing learning to life is second to none and his detailed yet down-to-earth approach has always been well received. Operations Director

Richard really is a great trainer, he gives you confidence, you feel at ease... no need to stress out. Presentation Skills delegate

It is the best training that I have had in my professional life. Very engaged, makes the training really interesting, with the appropriate amount of theory and practice, Richard has a big knowledge. Communication Skills delegate

His unique approach puts him streets ahead of traditional trainers/facilitators in my opinion. Conference Speaker

He is very personable, has an in depth knowledge about how people and process work and has high integrity. General Manager

Richard worked with our senior managers providing individual coaching and group development over a period of 2-3 years. Richard was an inspiration and helped the IT leadership team to completely transform their approach and style. IT Director

I am very satisfied with the presentation training, I will definitely be able to use the experiences I gained in my everyday working or personal lifeRichard is a really positive, inspiring trainer. International Buyer

My primary areas of activity are:

·Presentation, Communication and Influencing and conflict

·Performance management and improvement

·Coaching, Training and Personal Development

·Employee Engagement

I am a qualified user of psychometric tests and a certified NLP Practitioner.