How to Give Effective Performance Feedback Every Time
4.3 (20 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
1,093 students enrolled

How to Give Effective Performance Feedback Every Time

Learn how to give high impact performance feedback. Performance feedback that gets the best results from people.
4.3 (20 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
1,093 students enrolled
Created by Richard Lock
Last updated 2/2018
English
Current price: $11.99 Original price: $84.99 Discount: 86% off
2 days left at this price!
30-Day Money-Back Guarantee
This course includes
  • 1.5 hours on-demand video
  • 6 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
Training 5 or more people?

Get your team access to Udemy's top 3,000+ courses anytime, anywhere.

Try Udemy for Business
What you'll learn
  • provide clear, confident, high impact feedback
  • improve the performance of others by giving high quality, high value feedback

  • avoid the common traps that causes most feedback to be ineffective

  • ensure the feedback you receive is high quality and of personal value
Requirements
  • You want to improve the performance of your team, or those around you
  • You are keen to learn skills you can apply everyday
  • A willingness to participate fully and commit to action.
  • It is useful to have some specific examples of feedback challenges you are facing as well as previous feedback experiences
Description

The ability to give high impact performance feedback to others is one of the core communication skills of effective performance management. Great performance feedback motivates teams, engages individuals, provides clarity and delivers results. It also allows managers to tackle performance issues quickly and turn around under performance issues before they become major challenges. Unfortunately, much of the performance feedback we give (and receive) is typically low quality and ineffective. This course will help you change that, showing you how to ensure the feedback you give and receive is high quality, high impact performance feedback. Learn to use feedback confidently to make a real difference to others. It doesn't matter whether you are a manager of others who wants to give much more effective performance feedback, or if you are seeking to strengthen personal relationships through confident, clear and open feedback; the skills learned will help you achieve that. If you have ever regretted not clearly explaining your view or feelings to others, or felt frustrated that people don't seem to respond to your feedback efforts, this course is for you.

Who this course is for:
  • People who manage the performance of other people in some way
  • Individuals who feel they lack the confidence to give honest feedback to others
  • People who want stronger relationships built on openness and trust
  • This course is not for those who wish to manipulate, dominate or humiliate others as a means of performance improvement
  • Managers who want to sharpen their skills
Course content
Expand all 35 lectures 01:17:23
+ A quick hello
1 lecture 01:13

If you have ever doubted that we are constantly seeking feedback, just think how quickly you form a first impression. Here's you chance for a first impression of your trainer. Will your impression be the same when you have reached the end of the feedback course?

Preview 01:13
+ Understanding Feedback
4 lectures 10:35

Let's make sure we are all talking about the same thing. Feedback is any communication that gives others information about themselves or their impact.

Preview 02:51

Positive feedback, negative feedback, constructive feedback and criticism are all phrases people use in association with feedback. Which is the right one?

Is feedback positive or negative?
03:12

Feedback is more than face to face.

Feedback online
01:13

Use specific experiences to help you apply and embed your learning. Make sure you are setting yourself up to learn, in the best way possible for you.

Preview 03:19
+ Approaches to Feedback
2 lectures 04:56

What are the key approaches to feedback?

Key Feedback Approaches
03:37

What's your feedback approach and what do other people think?

Activity: What's Your Approach?
01:19
+ The Feedback Scale
1 lecture 02:30

The feedback scale helps you understand the key drivers of high quality feedback.

The Feedback Scale - the key driver of quality feedback
02:30
+ The different feedback dimensions
9 lectures 27:36

Explore the biggest factor in determining how effective your feedback is likely to be.

High quality feedback is more than a suggestion
04:36

Where on the scale has your feedback been sitting?

Activity: Feedback Reflection
03:04

Be a storyteller and not a judge.

Be the storyteller, not the judge
02:27

Beware of hiding behind the group.

It's not always better together
02:51

Feedback is time critical: within reason.

Sooner rather than later
02:56

Happy to share your opinion? Make sure you do then.

Sharing your opinion
02:11

Pamper or inform. One is much more effective than the other.

Everybody likes strokes don't they?
03:01

Be clear on what you can own and what you cannot in the feedback process.

Taking Ownership
01:41

Check your response and check your intention.

Which response are you triggering?
04:49
+ The Feedback Analyzer
1 lecture 01:16

A quick check framework to analyze your feedback.

Activity: The Feedback Analyzer
01:16
+ Feedback Frameworks
4 lectures 07:21

A useful feedback framework

S.T.A.R.
01:51

A useful feedback framework.

A.I.D.
01:26

A useful feedback framework.

S.B.I.
02:25

A useful feedback framework.

When you....
01:39
+ Improve the quality of feedback your receive
1 lecture 02:21

Take control of the feedback you receive.

Simply ask the right questions
02:21
+ Practice, Practice, Practice
6 lectures 08:28

You can never get enough practice to hone your skills and develop new habits.

Preview 01:27

You can never get enough practice to hone your skills and develop new habits.

Activity: Practice Scenario 1
01:43

You can never get enough practice to hone your skills and develop new habits.

Activity: Practice Scenario 2
01:24

You can never get enough practice to hone your skills and develop new habits.

Activity: Practice Scenario 3
01:07

You can never get enough practice to hone your skills and develop new habits.

Activity: Practice Scenario 4
01:29

You can never get enough practice to hone your skills and develop new habits.

Activity: Practice Scenario 5
01:18