IT Help Desk Professional
4.4 (299 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
2,554 students enrolled
Wishlisted Wishlist

Please confirm that you want to add IT Help Desk Professional to your Wishlist.

Add to Wishlist

IT Help Desk Professional

Get Hands-On Experience on Helpdesk Skills, Learn, Master & Troubleshoot All What It Takes To Get You a Job
Best Seller
4.4 (299 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
2,554 students enrolled
Last updated 12/2016
English
Current price: $10 Original price: $195 Discount: 95% off
5 hours left at this price!
30-Day Money-Back Guarantee
Includes:
  • 1.5 hours on-demand video
  • 2 Articles
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Understand how computer works from a hardware & software perspective
  • Have a good knowledge about networking, DNS & DHCP mainly
  • Understand how printers works
  • Enhance their knowledge & skills in help desk with extra tips & hints
View Curriculum
Requirements
  • We will explain everything from scratch, but general knowledge in IT world is a plus
  • It's preferable to have a test PC for apply and practice course contents
Description

Do you want to start your career in the IT world? Do you want to start building your IT career path from a solid ground? You are in the right place! Wondering why? Let’s see

Because when you want to become an IT specialist, you have to start from the basics, you need to master computers & everything related to that, how they work, how to install operating systems like Windows on machines, how they communicate, how to manage them, and of course troubleshooting all that, that's from a hardware point of view, while taking into consideration the need to learn how users are managed through network, how you can manage users accounts permissions, passwords, access, all through Active Directory.

These are part of the stuff that we will discuss here in our course, we will discuss printers, networks, and some other important stuff, where we will guarantee that the information & examples provided here will maximize your learning experience to the max., so in the next time you are in an interview for a help desk position, you will be more confident about your technical background as you will have a solid understanding from applying what you will learn here.

The instructors' experiences sum up to more than 15 years in total in this field, so you will not get theoretical information, but a practical one!

We structured the course from the most basic knowledge required, Installing, and see how we can install Windows on a machine, as most operating systems follow the same steps, we will use Windows 10 as a standard, and once we complete installation, we will prepare the machine for the user.

The second section talks about networking, we will discuss DHCP & DNS, troubleshoot some network related issues, and master the most useful & needed commands in CMD that help you troubleshoot connectivity problems.

After that, we will move to discuss hardware, and mainly printers; types, terminologies, drivers’ installation, and of course basic troubleshooting to see how you can solve some problems when they occur.

The forth section will be a quick but very important one, which covers Active Directory, how to manage users there, and settings folder permissions based on Active Directory users.

Next, we will see two tools and two websites that will help you a lot in doing some tasks faster, easier, and more professionally

The last section will be about hardware as well, the first hardware section was about printers, and this one will be about PC, we will we will uncover the PC from inside and see how it works, what parts are there, some troubleshooting basics that you must know, and we will also talk about hardware upgrade.

As more than 90% of the course contents are practical demonstration, and in order to maximize your learning experience outcomes, we highly encourage you to have a test PC in order to apply and practice everything we will see here.

Are you ready to get into this world? Do you want to land your next IT job? Here is your key for that, enroll now in this course, and let’s begin the journey.

Who is the target audience?
  • Fresh graduates in IT colleges who want to start their IT career
  • All IT people who wants to get into the help desk world
  • Help desk technicians who want to expand their knowledge
Compare to Other Help Desk Courses
Curriculum For This Course
18 Lectures
01:46:45
+
Course Introduction
1 Lecture 02:25

This lecture talks about help desk, why it's so important to anyone, and what topics we are going to cover in the course

Preview 02:25
+
Installing Windows 10
3 Lectures 13:04
Configure & Create Bootable USB for Windows Installation
00:55


Machine Naming, Workgroup & Domain Join
06:02
+
Mastering Networks
2 Lectures 14:12

Configuring DHCP and Static IP Addresses
03:40
+
Printers
4 Lectures 23:10
Understanding Different Types of Printers
05:26

How to Install Printers Drivers
07:15


Troubleshooting Common Printers Problems
05:18
+
Active Directory Introduction
2 Lectures 16:13

In this lecture you will learn what the purpose of Active Directory is and how it is used in an IT Help Desk.

Active Directory Basics
07:51

Manage AD Users
08:22
+
Useful Tools to Ease Your Life
3 Lectures 21:22
Installing Hardware Drivers Like a Pro
08:38

Getting The Most Needed Apps, Quick, Easy, and Latest Versions
05:32

Remote Desktop Connection Manager
07:12
+
Hardware
3 Lectures 16:25
What is inside a PC
04:49

Troubleshooting Common Hardware Problems
03:34

Upgrading Machines
08:02
About the Instructor
Paul Hill
4.5 Average rating
5,962 Reviews
77,382 Students
15 Courses
Expert IT Instructor: 72k+ Students, 5k+ Reviews, 13 Courses

Paul is an IT Professional with over 8 years of experience currently working as a Network Administrator in contract support of various Federal Agencies in the United States.

Paul began his career by volunteering his computer skills at his local church at the age of 16. He identified a technology problem the church was having and designed a system to fix it . Other IT Professionals at the church encouraged Paul to continue utilizing his skills to gain experience, and emphasized that he should include it on his resume even though his experience wasn't paid.  Based solely on the experience he gained volunteering, a large DoD contracting company hired Paul as an intern.   As his career progressed, Paul moved on to another Large company to work full time.

Paul constantly pushes himself to increase the depth of his knowledge in the field of Information Technology and expand his skill-set, whether on the job or at home. Paul gratefully notes that he “had the blessing of working alongside highly motivated and talented professionals” who continually inspired and pushed him to take challenges head-on, and to make EVERYTHING you can out of opportunities that arise while on the job. His motto is "Any job is what you make of it. You write your own resume and paycheck by your drive to succeed."

Paul's goal on Udemy is to help YOU get an IT job by providing you a basic skill-set. The fact is that most entry level IT jobs (Help Desk) in the NCR are paying only 10k under the median HOUSE HOLD income from just ONE entry level job and a much higher potential to double or triple the median house hold income throughout one's career. The IT field is viewed as very difficult to enter, but if you have a good skill-set and determination to succeed, you WILL get hired!

Omar Dabbas
4.4 Average rating
600 Reviews
7,995 Students
5 Courses
Premium Udemy Instructor - Microsoft Certified Professional

Hello, I'm Omar. I hold a bachelor degree in Computer Science, I have several certificates from Cisco (CCNA, CCNA-Voice, CCNA-Wireless, CCNP) & Microsoft (MCSA & MCP).

I've been living with computers for more than 10 years so far, from hardware, to maintenance, help desk, network management, and systems administration.

I currently manage the IT department in Edraak, the biggest MOOC platform in the MENA region with more than 1 million students!

I live in Jordan, married, and a father of a lovely little daughter.