Health Literacy and Cultural Competency in Care Planning

Learn how Health Literacy and Cultural Competency influence Care Planning from personal and professional examples.
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  • Lectures 10
  • Length 1.5 hours
  • Skill Level All Levels
  • Languages English
  • Includes Lifetime access
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    Available on iOS and Android
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About This Course

Published 8/2015 English

Course Description

What is Advance Care Planning?

“It encompasses not only preparation of legal documents but also discussions with family members and physicians about what the future may hold for people with serious illnesses, how patients and families want their beliefs and preferences to guide decisions and what steps could alleviate concerns related to finances, family matters, spiritual questions and other issues." – Institute of Medicine

What is Health Literacy?

“The degree to which individuals have the capacity to obtain, process, understand and act on basic health information and services needed to make appropriate health decisions. This includes obtaining, interpreting and processing health insurance plans, compliance with prescribed treatment plans, reading labels, and reading directions on prescription bottles." –Department Health and Human Services

What is Cultural Competency?

“Culture is often described as the combination of a body of knowledge, a body of belief and a body of behavior. It involves a number of elements, including personal identification, language, thoughts, communications, actions, customs, beliefs, values, and institutions that are often specific to ethnic, racial, religious, geographic, or social groups. For the provider of health information or health care, these elements influence beliefs and belief systems surrounding health, healing, wellness, illness, disease, and delivery of health services. The concept of cultural competency has a positive effect on patient care delivery by enabling providers to deliver services that are respectful of and responsive to the health beliefs, practices and cultural and linguistic needs of diverse patients." –National Institute of Health

Health Literacy and Cultural Competency in Care Planning will show how Health Literacy and Cultural Competency play a role in Advance Care Planning. Dr. Frances Jackson, PhD, RN discuss personal and professional thought provoking stories that will help students learn this material. The PowerPoint is available for download in the first lecture. We suggest you print it out and take notes to better understand the material.

What are the requirements?

  • Basic healthcare knowledge

What am I going to get from this course?

  • Identify ways to assess a patient’s health literacy level
  • Discuss the impact of health literacy and cultural competency on patient  outcomes
  • Describe the “Ask Me 3” approach to improve communication
  • Discuss the “5 A’s Model” to structure communication with patients/families
  • Describe the Advance Care Planning process
  • Discuss use of and Physician Orders for Life-Sustaining Treatment (POLST)

Who is the target audience?

  • Caring for family member or friend with a chronic disease
  • Primary care physician practices
  • Community service organizations
  • Federally Qualified Health Centers (FHQC)
  • Commercial and/or government sponsored health plans

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.


Section 1: Incorporating Advance Care Planning into End of Life Care

Dr. Jackson is an Associate Professor of Nursing at Oakland University School of Nursing, where she has been on faculty since 1981. She is the Director of Graduate Programs in the School of Nursing.

Dr. Jackson has a Bachelors of Science degree in Nursing, a Masters of Arts degree in Guidance & Counseling and a PhD in Counseling from Wayne State University in Detroit, MI. She also has a Masters of Science degree in medical-surgical nursing from the University of Michigan. She has worked as a Registered Nurse at several Detroit-area hospitals, including Detroit General Hospital, Sinai Hospital of Detroit and Harper Hospital. She has also worked in home care and substance abuse and as a clinical nurse specialist in hospice care. Dr. Jackson is a member of several nursing organizations including the National Black Nurses Association, Association of Nurses in AIDS Care, the Midwest Nursing Research Society and Sigma Theta Tau International Nursing Honor Society.

Dr. Jackson has been funded to conduct studies on culture and health, culture and end-of-life issues, and HIV/AIDS and older African Americans.

Course Objectives:

  • Identify ways to assess a patient's health literacy level
  • Discuss the impact of health literacy and cultural competency on patient outcomes
  • Describe the “Ask Me 3” approach to improve communication
  • Discuss the “5 A's Model” to structure communication with patients/families
  • Describe the Advance Care Planning process
  • Discuss use of and Physician Orders for Life-Sustaining Treatment (POLST)
  • Explain how to use the Eastern Cooperative Oncology Group (ECOG) criteria series

PowerPoint is available for download below

My Personal and Professinal Experiences with Advance Directives
Advance Directives Quiz
1 question
Best Practices for Advance Care Planning

The Coalition for Compassionate Care of California:

Communication Barriers to Advance Care Planning Quiz
1 question
Section 2: Health Literacy Influences on Advance Care Planning
My Personal Experiences with Health Literacy
Flesch-Kincaid Readability Scores
Flesch-Kincaid Readability Scores Quiz
1 question
Cultural Influences at End of Life
Cultural Influences at End of Life Quiz
1 question

POLST Website:

Using POLST Quiz
1 question
Eastern Cooperative Oncology Group:
Objective Review and Evaluation

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Instructor Biography

Practice Transformation Institute, Prepare Transform Improve

Practice Transformation Institute's mission is to excel in providing learning programs that empower physicians and health care professionals to transform the delivery of care. We pursue our mission by:

  • - Collaborating with physicians, medical practice teams, health care and quality improvement organizations and community leaders to improve patient health outcomes and the individual care delivery experience
  • - Providing experiential learning using nation-leading curriculum and tools focused on driving sustainable, transformative improvement
  • - Assessing organization, team and individual learning needs and creating customized programs for improvement initiatives
  • - Measuring the level of learner knowledge transfer beyond fact retention to the actual demonstration of competency

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