Handling Strong Emotions in the Workplace
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The purpose of this lesson is to review and strengthen your knowledge of how you can apply primary factors to address and manage strong emotions at work. The lesson will give you anytime access to the fundamental skills and concepts of the course.
During the lesson you will have the opportunity to test your knowledge, review the fundamental skills and concepts, plan for application, and create and print your Personal Work Plan to help you apply the skills in the workplace.
The presentation slides and video lectures are approximately 25 minutes. You should take another 15-20 minutes to complete the Practical Application Questions and Personal Work Plan attachments.
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|Section 1: My First Section|
|Lecture 1||4 pages|
Read Lecture #1 - Lesson Introduction.
Primary Factor #1 - Stop, Remember, Change
Primary Factor #2 - Positive Behaviors with You
Primary Factor #3 - Positive Behaviors with Coworkers
Primary Factor #4 - What Will I Do Differently Next Time?
Watch the short video, Mike and April Disagree, on using the Primary Factors. Second, use the Primary Factors review from the Addressing Strong Emotions in the Workplace eLearning Lectures 1-5 to complete the Practical Application Questions below. Then, take Quiz 1; Behavior Survey on Managing Emotions.
|Quiz 1||10 questions|
Take the Behavior Survey on Managing Emotions by answering the following 10 questions.
Watch the video titled Memorial Hospital and help Gwen manage her emotions throughout the day.
View the video, Anger on the Factory Floor, and watch how Sam, General Manager, is able to help Dom, Floor Supervisor, from letting his emotions take over.
|Lecture 9||5 pages|
Create your Personal Work Plan using the Primary Factors review and your Practical Application Questions from the Addressing Strong Emotions in the Workplace eLearning to complete this course.
Dawn is recognized as a successful Business Operations and Human Resources Manager. She has more than 20 years’ management experience driving profitability for national corporations in the Hospitality, Human Resource, and Real Estate industries. She is known for her ability to hire, train, and develop management professionals at any level.
Dawn has been an adjunct professor at the University of New Haven and has been a featured speaker on recruiting and retention, entrepreneurial business, and labor relations for local Connecticut colleges. Dawn currently teaches as an Adjunct Faculty member for Post University and Naugatuck Valley Community College in Waterbury, CT. Dawn is a member of the Southern CT Chapter for the Society of Human Resources Management. She is an Alumni Board Member for The Hospitality Business School at Michigan State University.
Dawn earned her BA in Hospitality Business from Michigan State University and a MS in Labor Relations from the University of New Haven.
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