Handling Sales Objections

Your Guide To Mastering The Valuable Skill Of Dealing With Sales Objections and Increase Sales
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588 students enrolled
Instructed by Adam Kharchoufa Business / Sales
$30
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  • Lectures 32
  • Contents Video: 32 mins
    Other: 30 mins
  • Skill Level Beginner Level
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 5/2015 English

Course Description

Experiencing a sales objection can be a disheartening event. Through this course participants will learn how to eliminate the objection and push through to get that sale. Even the best quality services or items can be turned down, and learning how to overcome these denials will be of great benefit.

Handling Sales Objections is an essential part of the sales process, as it will open up a whole new set of opportunities. It will produce new sales and provide an ongoing relationship with new clients. Objections will always occur no matter the item being sold or presented.

Learning Objectives:

  • Understand the factors that contribute to customer objections.
  • Define different objections.
  • Recognize different strategies to overcome objections.
  • Identify the real objections.
  • Find points of interest.
  • Learn how to deflate objections and close the sale

What are the requirements?

  • Basic knowledge of psychological concepts of influence and persuasion would be a great advantage

What am I going to get from this course?

  • Understand the factors that contribute to customer objections
  • Define different objections
  • Recognize different strategies to overcome objections
  • Identify the real objections
  • Find points of interest
  • Learn how to deflate objections and close the sale

What is the target audience?

  • This course is ideal for entrepreneurs and sales professionals

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.

Curriculum

Section 1: Introduction
01:06

Workshop Objectives

Section 2: Overcoming Sales Objections
03:04

Skepticism.

Misunderstanding.

Stalling.

Three Main Factors Case study
Preview
00:35
Three Factors Q&A
2 pages
01:43

Translating the Objection to a Question.

Translating the Objection to a Reason to Buy.

Seeing Objections as Opportunities Case Study
Preview
00:24
Seeing Objections as Opportunities Module Q&A
2 pages
03:31


Asking Appropriate Questions.

Common Objections.

Basic Strategies.

Getting to the Bottom Case Study
00:31
Getting to the Bottom Q&A
2 pages
03:09

Outlining Features and Benefits.

Identifying Your Unique Selling Position.

Agreeing with the Objection to Make the Sale.

Finding a Point of Agreement Case Study
00:18
Finding a Point of Agreement Q&A
4 pages
02:14

Understand the Problem..

Render It Unobjectionable.

Have the Client Answer Their Own Objection Case Study
00:26
Have the Client Answer Their Own Objection Q&A
4 pages
01:35

Bring up Common Objections First.

The Inner Workings of Objections.

Deflating Objections Case Study
00:26
Deflating Objections Q&A
2 pages
01:44

How to Dig up the “Real Reason”.

Bringing Their Objections to Light.

Unvoiced Objections Case Study
00:36
Unvoiced Objections Q&A
2 pages
02:48

Expect Them.

Welcome Them.

Affirm Them.

Complete Answers.

Compensating Benefits.

The Five Steps Case Study
2 pages
The Five Steps Q&A
4 pages
01:02

Dos.

Don'ts.

Dos and Don'ts Case Study
00:51
Dos and Don'ts Q&A
2 pages
04:49

Understanding When It's Time to Close.

Powerful Closing Techniques.

The Power of Reassurance.

Things to Remember.

Sealing the Deal Case Study
00:34
Sealing the Deal Q&A
4 pages
Section 3: Conclusion
Wrapping Up
00:20

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Instructor Biography

Adam Kharchoufa, Qualified Psychologist | Personal Development Coach

Adam Kharchoufa is a qualified psychologist. Before he changed career to psychology and personal development Adam worked for 10 years training and coaching employees in some of the largest global financial institutions in the world. His mission is to deliver maximum learning value to students interested in improving or acquiring key soft skills such as communication, leadership, management, productivity, emotional intelligence, well-being, problem solving, creativity, conflict resolution and other intangible skills.

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