Handling difficult conversations
5.0 (1 rating)
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Handling difficult conversations

Strategies for the classroom, at work and home
5.0 (1 rating)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
3 students enrolled
Created by Lisa Newton
Last updated 2/2017
Current price: $10 Original price: $20 Discount: 50% off
5 hours left at this price!
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  • 1 hour on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Handle difficult conversations
View Curriculum
  • There is nothing that students need to do before starting this course

Are you a teacher ? or a classroom assistant? or in a working environment with people with a wide diverse section of the community? Have you ever found yourself in a difficult situation where a topic of conversation has arose and you weren't sure how to handle it? Looking back, do you feel it could've been handled better? Is there something that keeps coming up that you are refusing to address? Do you want to learn some techniques and strategies to handle difficult conversations?

This course is primarily aimed at those who are in a classroom setting - it could be a school, college, university... it could be young learners, pre teens, teenagers, young adults or senior citizens. People come together to learn, for a whole range of reasons, however in this day and age - people can be from a very wide range of life, and thus disagreements, can arise and misunderstandings can occur due to culture clashes, insensitivity, basic lack of knowledge and awareness. If your role is to be a teacher, lecturer, facilitator, co-ordinator in such an enviroment, any form of disruption like this can lead to loss of valuable teaching time, and it can reoccur if you don't have the skills and techniques to prevent a reoccurance.

Take this course if you want to know how to handle difficult conversations. Effective ways to respond, and how to even pre empt the conversation, by bringing up the topic, so that you are not caught off guard again. It could be an election result, a sexist comment, a racist remark - these things cannot go continuously unchallenged in a classroom as silence is the equivalent to agreeing with whatever has been said. Sometimes, it may not be so much a comment, but an incidet that has taken place. Maybe a murder or a suicide and the students are talking about it anyway. Learn how to take control of these instances. Regain the trust and respect of student by being a moderator, an influencer, someone who allows everyone to genuinely have their say, without taking sides or passing judgement, and allowing an issue to be aired.

The course takes about 1 hour to complete, but can make all the difference in the teaching environment, the experience for the student, and for you yourself who has to handle all of this - as well as do your job!

Who is the target audience?
  • This course is for those who work in a classroom setting, or are responsible for managing people and have had encounters at work which they could've handled better
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Curriculum For This Course
Why you need to handle it
2 Lectures 14:18
Picking holes in the argument
4 Lectures 30:44
Logical Fallacies


Quick Quiz

Sources of Reference
Final Thoughts
1 Lecture 02:04
About the Instructor
Lisa Newton
4.2 Average rating
387 Reviews
4,698 Students
100 Courses
Entrepreneur, Infopreneur & Serial Author

Lisa Newton BA MSc AAT has a masters degree in Investment Management and a first class honours degree in Accounting with Marketing. She formed her first company in 2004 with £150 in the same month of graduating from City University, London UK. Lisa has never had a full time 9 to 5 job in her life. She's a serial entrepreneur and author who holds directorships in various industries including telecoms, property management, publishing, hair & beauty as well as finance. She has won various awards in Business including: Young Entrepreneur of the Year Award 2007, in 2008 Enterprising Business Award, in 2016 BE Mogul Award and has been nominated and shortlisted in numerous others. In 2011 and in 2012 one of her companies won Best Accounting Franchisor Award. In 2015 and 2017 one of her companies won Best Bookkeeping Business London (Accountancy International Awards).

Lisa's books include: How to write a book in two weeks, Constant Cashflow, Make the most of your money, How to start your own bookkeeping business, Cosmic ordering with Vision Boards, How to Franchise Your Business and Quickbooks Online The Handbook. Some of the books are in audio-format on itunes and audible.

Lisa hosts her own show The Authors Podcast which can be found on the iTunes channel.

Lisa supports the charity The MS Society. A speaker, coach, consultant and an avid networker, Lisa enjoys meeting people and working on projects with like-minded individuals.

In her spare time, Lisa likes traveling, dancing salsa, writing books, learning languages, meditation, yoga and cosmic ordering.