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This particular course has been developed to help staff and managers across a wide range of organizations and sectors to develop their knowledge, skills and confidence. Participants will be helped to:
No one can guarantee that aggression will not occur, but well-informed staff can learn to recognize early warning signs, to implement strategies for preventing difficult situations from escalating into aggression, defuse aggression when it does arise and manage the aftermath effectively. That is precisely what this course is all about. The insights gained from this course could make all the difference between a well-managed situation that does no harm (and could earn you a lot of respect), and the potentially tragic consequences of dissatisfaction growing into aggression and ultimately becoming violence.
This course will make you better informed and more confident in facing potentially violent situations.
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|Section 1: Making Yourself Safe|
Lesson 1.1: What situations produce aggression?Preview
Lesson 1.2: Effective Use of Conflict Management SkillsPreview
Lesson 1.3: Preventing Aggression
Lesson 2.1: Situational Signs
Lesson 2.2: Recognizing the Warning Signs
Lesson 2.3: Recognizing the Warning Signs (cont.)
Lesson 3.1: Defusing the Situation I
Lesson 3.2: Defusing the Situation II
Lesson 3.3: Defusing the Situation III
Lesson 4.1: Protecting Yourself I
Lesson 4.2: Protecting Yourself II
Lesson 4.3: Protecting Yourself III
Lesson 5.1: The Role of Adrenaline
Lesson 5.2: Dealing with the Aftermath
Lesson 5.3: Grief, Crisis and Trauma
Lesson 6.1: DOs
Lesson 6.2: DON'Ts
Lesson 6.3: Challenges and Rewards
More from Neil Thompson ...
Dr Neil Thompson is an independent writer, educator and adviser based in Wales. He has held full or honorary professorships at four UK universities. He is a well-published author with over 200 publications to his name, including 33 books, several of which are bestsellers. He has been a speaker at conferences in the UK, Ireland, Italy, Spain, Norway, the Netherlands, Greece, the Czech Republic, Turkey, Hong Kong, India, the United States, Canada and Australia.
He is a Fellow of the Chartered Institute of Personnel and Development, the Higher Education Academy and the Royal Society of Arts, and a board member of the International Work Group on Death, Dying and Bereavement. He was formerly the editor of the US-based international journal, Illness, Crisis & Loss and now edits the free e-zine, THE humansolutions BULLETIN. His main interests are in the field of well-being: equality and diversity; conflict management; stress; loss, grief and trauma; and reflective practice. He is a sought-after conference speaker, consultant and facilitator.