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Handling Aggression

Keeping Yourself Safe in Difficult Situations
4.2 (6 ratings)
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53 students enrolled
Created by Neil Thompson
Last updated 11/2015
$10 $35 71% off
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  • 2.5 hours on-demand video
  • 2 Articles
  • 1 Supplemental Resource
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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This particular course has been developed to help staff and managers across a wide range of organizations and sectors to develop their knowledge, skills and confidence. Participants will be helped to:

  • Understand the human and financial costs of aggression and violence
  • Recognize the warning signs of impending aggression
  • Develop strategies for preventing aggression; defusing it; and dealing with the aftermath.

No one can guarantee that aggression will not occur, but well-informed staff can learn to recognize early warning signs, to implement strategies for preventing difficult situations from escalating into aggression, defuse aggression when it does arise and manage the aftermath effectively. That is precisely what this course is all about. The insights gained from this course could make all the difference between a well-managed situation that does no harm (and could earn you a lot of respect), and the potentially tragic consequences of dissatisfaction growing into aggression and ultimately becoming violence.

This course will make you better informed and more confident in facing potentially violent situations.

Who is the target audience?
  • If your work brings you into situations where an aggressive response is possible, then this course is for you. It will teach you the basics of recognizing the potential for aggression, nipping difficult situations in the bud, reacting calmly to aggressive outbursts and dealing with the aftermath.
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What Will I Learn?
Recognize common causes of aggression
Be better prepared for preventing difficult situations escalating into aggression
Feel more confident in dealing with situations if or when aggression arises
Appreciate what is involved in dealing effectively with the aftermath of an aggressive outburst
View Curriculum
  • You will need access to a printer to produce a hard copy of the e-workbook for making notes and doing the course exercises. Other than that you're ready to start.
Curriculum For This Course
Expand All 22 Lectures Collapse All 22 Lectures 02:43:48
Making Yourself Safe
22 Lectures 02:43:53

Lesson 1.3: Preventing Aggression

Lesson 2.1: Situational Signs

Lesson 2.2: Recognizing the Warning Signs

Lesson 2.3: Recognizing the Warning Signs (cont.)

Lesson 3.1: Defusing the Situation I

Lesson 3.2: Defusing the Situation II

Lesson 3.3: Defusing the Situation III

Lesson 4.1: Protecting Yourself I

Lesson 4.2: Protecting Yourself II

Lesson 4.3: Protecting Yourself III

Lesson 5.1: The Role of Adrenaline

Lesson 5.2: Dealing with the Aftermath

Lesson 5.3: Grief, Crisis and Trauma

Lesson 6.1: DOs

Lesson 6.2: DON'Ts

Lesson 6.3: Challenges and Rewards

Concluding video

More from Neil Thompson ...
About the Instructor
4.4 Average rating
101 Reviews
6,562 Students
9 Courses
The Avenue Learning Centre

Dr Neil Thompson is an independent writer, educator and adviser based in Wales. He has held full or honorary professorships at four UK universities. He is a well-published author with over 200 publications to his name, including 33 books, several of which are bestsellers. He has been a speaker at conferences in the UK, Ireland, Italy, Spain, Norway, the Netherlands, Greece, the Czech Republic, Turkey, Hong Kong, India, the United States, Canada and Australia.

He is a Fellow of the Chartered Institute of Personnel and Development, the Higher Education Academy and the Royal Society of Arts, and a board member of the International Work Group on Death, Dying and Bereavement. He was formerly the editor of the US-based international journal, Illness, Crisis & Loss and now edits the free e-zine, THE humansolutions BULLETIN. His main interests are in the field of well-being: equality and diversity; conflict management; stress; loss, grief and trauma; and reflective practice. He is a sought-after conference speaker, consultant and facilitator.

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