Handling Aggression

Keeping Yourself Safe in Difficult Situations
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  • Lectures 22
  • Length 2.5 hours
  • Skill Level Beginner Level
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 11/2015 English

Course Description

This particular course has been developed to help staff and managers across a wide range of organizations and sectors to develop their knowledge, skills and confidence. Participants will be helped to:

  • Understand the human and financial costs of aggression and violence
  • Recognize the warning signs of impending aggression
  • Develop strategies for preventing aggression; defusing it; and dealing with the aftermath.

No one can guarantee that aggression will not occur, but well-informed staff can learn to recognize early warning signs, to implement strategies for preventing difficult situations from escalating into aggression, defuse aggression when it does arise and manage the aftermath effectively. That is precisely what this course is all about. The insights gained from this course could make all the difference between a well-managed situation that does no harm (and could earn you a lot of respect), and the potentially tragic consequences of dissatisfaction growing into aggression and ultimately becoming violence.

This course will make you better informed and more confident in facing potentially violent situations.

What are the requirements?

  • You will need access to a printer to produce a hard copy of the e-workbook for making notes and doing the course exercises. Other than that you're ready to start.

What am I going to get from this course?

  • Recognize common causes of aggression
  • Be better prepared for preventing difficult situations escalating into aggression
  • Feel more confident in dealing with situations if or when aggression arises
  • Appreciate what is involved in dealing effectively with the aftermath of an aggressive outburst

What is the target audience?

  • If your work brings you into situations where an aggressive response is possible, then this course is for you. It will teach you the basics of recognizing the potential for aggression, nipping difficult situations in the bud, reacting calmly to aggressive outbursts and dealing with the aftermath.

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.

Curriculum

Section 1: Making Yourself Safe
Welcome!
Preview
Article
Introduction
Preview
02:45
Lesson 1.1: What situations produce aggression?
Preview
03:36
Lesson 1.2: Effective Use of Conflict Management Skills
Preview
06:21
Lesson 1.3: Preventing Aggression
09:56
Lesson 2.1: Situational Signs
07:41
Lesson 2.2: Recognizing the Warning Signs
10:12
Lesson 2.3: Recognizing the Warning Signs (cont.)
08:43
Lesson 3.1: Defusing the Situation I
07:36
Lesson 3.2: Defusing the Situation II
12:00
Lesson 3.3: Defusing the Situation III
16:27
Lesson 4.1: Protecting Yourself I
04:17
Lesson 4.2: Protecting Yourself II
10:01
Lesson 4.3: Protecting Yourself III
07:13
Lesson 5.1: The Role of Adrenaline
07:13
Lesson 5.2: Dealing with the Aftermath
12:13
Lesson 5.3: Grief, Crisis and Trauma
15:00
Lesson 6.1: DOs
08:53
Lesson 6.2: DON'Ts
08:59
Lesson 6.3: Challenges and Rewards
02:00
Concluding video
01:38
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Instructor Biography

Neil Thompson, The Avenue Learning Centre

Dr Neil Thompson is an independent writer, educator and adviser based in Wales. He has held full or honorary professorships at four UK universities. He is a well-published author with over 200 publications to his name, including 33 books, several of which are bestsellers. He has been a speaker at conferences in the UK, Ireland, Italy, Spain, Norway, the Netherlands, Greece, the Czech Republic, Turkey, Hong Kong, India, the United States, Canada and Australia.

He is a Fellow of the Chartered Institute of Personnel and Development, the Higher Education Academy and the Royal Society of Arts, and a board member of the International Work Group on Death, Dying and Bereavement. He was formerly the editor of the US-based international journal, Illness, Crisis & Loss and now edits the free e-zine, THE humansolutions BULLETIN. His main interests are in the field of well-being: equality and diversity; conflict management; stress; loss, grief and trauma; and reflective practice. He is a sought-after conference speaker, consultant and facilitator.

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