Getting Results by Building Relationships

Learn how to thrive in the corporate world when you have no formal authority
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  • Lectures 19
  • Length 1.5 hours
  • Skill Level All Levels
  • Languages English
  • Includes Lifetime access
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    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 4/2015 English

Course Description

Have you ever been frustrated by your work relationships? Do you find it hard to integrate in a new job? Do you need to build or maintain a professional credibility? Do you want to be part of a professional family?

Here you will find an answer. Getting Results by Building Relationships is a very focused and extremely practical course, for the use of business and industry professionals.

In this course, you'll learn how to build good relationships and achieve results by:

  1. laying a strong and effective collaborative foundation
  2. building professional credibility, and
  3. developing ethical reciprocity patterns.

You are going to learn how to make a good first impression, build an effective and lucrative rapport with your co-workers, win confidence and and deal with conflicts to get results.

The video lectures and documents that form the course include practical examples and tolls for getting results by building relationships.

In not more than 2 hours of study you will master 9 techniques that will boost your career and, and maybe more important, make your life easier.

What are the requirements?

  • This course is beneficial regardless of work, educational and life experience. So, bring a positive attitude and a will to learn and experience new idea. This would be more than enough.

What am I going to get from this course?

  • After completing this course, you will be able to set a foundation for getting professional results, improve your skills in making a good first impression and build a rapport with your co-workers.
  • After completing this course, you will be able to build credibility for the purpose of getting results, win the confidence of your co-workers, and apply the steps for dealing with conflict in a real life scenario.
  • After completing this course, you will be able to plan and use reciprocal relationships to get results and make efficient use of relational “trade objects”.

What is the target audience?

  • Staff members, team members, supervisors, and managers looking to get results through others, even when they lack direct authority

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.


Section 1: Introduction

In the business world, good relationships are especially crucial if you're trying to get results and you don't have authority. Getting results when you have no authority begins with good relationships. In this course, you'll learn how to build good relationships and achieve results by:

  • laying the groundwork for getting results
  • building credibility
  • getting results through reciprocity

A presentation of the content of Getting Results by Building Relationships course.


Some advice on working with the course.

1 question

Introduction to the Getting Results by Building Relationships course

Section 2: Laying the Foundation

Building good relationships with your peers lays an excellent foundation for getting results, especially when you lack the authority to impose your agenda on others. In this lesson, you'll learn how to establish this foundation by:

  • making a good first impression
  • showing your interest
  • building rapport.

In the business world, like any situation in which results matter, it's important that you make a good first impression. When you lack direct authority, it's crucial.

In this topic, you'll learn three ways to make a good impression that will help you achieve results when you don't have authority. These aspects include:

  • showing your friendliness
  • being positive, and
  • avoiding negativity.

Everyone likes attention. It's a basic human need. It stands to reason that giving people your attention by showing your interest is one of the best ways to build relationships and get results.

In this topic, you'll learn how to show your interest in your peers by:

  • asking personal questions,
  • showing you're listening, and
  • using people's names.

People have a fundamental need to feel appreciated, in the workplace as well as in their personal lives. When you show appreciation for your peers, you not only create a good work environment, you make it much more likely that your co-workers will respond to you the same way.

In this topic, you'll learn to build rapport and establish this foundation by:

  • showing respect
  • expressing appreciation
  • considering others' criticisms.

3 questions

Understand the importance of building credibility for the purpose of getting results, identify ways to win the confidence of your co-workers, identify ways to demonstrate integrity to your colleagues...

Section 3: Building Credibility

A worker without credibility is like a fishing line without a hook. If you're looking to get results without authority, you have to show your peers you're worthy of their trust. In this lesson, you'll learn to do that by:

  • winning confidence
  • demonstrating integrity
  • dealing well with conflict.

Getting the results you want, or pushing your agenda, in the business world is much easier if you've already won the confidence of your peers. In this topic, you've learned how to win this confidence by:

  • being truthful
  • fulfilling promises
  • doing good work.


Someone said that the quality of an individual is reflected in the standards she sets for herself. If you hope to get results when you don't have authority, it's a good idea to demonstrate your integrity with the high standards you've set. In this topic, you've learned how to demonstrate this integrity by:

  • demonstrating consistency of character
  • respecting confidentialities
  • offering good information.


Having credibility is fundamental to getting results when you don't have authority, and dealing effectively with conflict is one good way to become credible. In this topic, you'll learn how to handle conflict by:

  • showing you're listening,
  • demonstrating patience, and
  • redirecting the conflict.
2 questions

Recognize the importance of building credibility for the purpose of getting results, identify ways to win the confidence of co-workers, identify ways to demonstrate integrity to colleagues, and apply...

Section 4: Foster Reciprocal Relationships

If you want to know how to get results when you don't have authority, it's imperative that you fine-tune your sense of reciprocity. Some of the benefits of using a reciprocal relationship are:

  • helping ensure a good working relationship exists with your peers,
  • helping ensure a fair trade, and
  • enhancing your image as a trustworthy co-worker.

No one should expect to get something for nothing. The world just doesn't work that way. Since the dawn of civilization, people have traded one thing to get another. Whether it's fundamental organizational change you're after, or a piece of bark, it helps to know the many forms that reciprocity takes.

This is especially true when you lack direct authority. In this topic, you'll learn about three key types of reciprocity:

  • mutual gain,
  • payment for compliance, and
  • flexible compensation.

In this topic, you'll learn about the objects that are most effectively traded in reciprocal relationships:

  • task-related objects
  • career-track objects
  • higher-achievement objects

Planning for a successful reciprocal relationship may be the best way to accomplish your goals. In this topic, you'll learn how to do this by:

  • determining your needs,
  • considering your relationship,
  • determining the other person's needs, and
  • assessing your resources.
2 pages

When you're under pressure to produce results and you lack direct authority, you'll find that it's helpful to understand reciprocity. This involves getting something you want from someone by giving something in return.

For example, if you need someone to help you write a report, you will have to give something in return to motivate that person to help you. This is known as a reciprocal relationship.

2 questions

Recognize the importance of using reciprocal relationships to get results, match the three types of reciprocal relationships to their definitions, match the classes of trade objects used in reciprocal...

Section 5: Next Steps
Build Relationships to Get Results
1 question

Overview of the course and reinforcement of learning


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Instructor Biography

Sorin Dumitrascu, Management trainer

Before Udemy, Sorin developed and delivered more than 20 courses on management, project management, computer literacy, human resources, career development, soft skills for employees and even corrections incidents management.

Currently working as a prison service consultant, he is a certified trainer and project manager, holding a master degree in International Relations and Policy Making and a bachelor degree in Law and Public Administration.

Sorin coordinated during the last 10 years projects in the areas of rule of law, regional development and human resources.

He has more than 10 years of middle/senior managerial experience within the civil service (justice, corrections, internal affairs, training), private sector (project management, consultancy, training) and NGO (industrial relations, rural development).

Sorin is also a certified International Computer Driving License (ICDL) tester and trainer for the United Nations Peacekeeping Missions, certified Human Resource Professional and a Public Manager (professional degree).

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