What you'll learn

Set a foundation for getting professional results, improve your skills in making a good first impression and build a rapport with your co-workers.
Build credibility for the purpose of getting results, win the confidence of your co-workers
Apply the steps for dealing with conflict in a real life scenario.
After completing this course, you will be able to plan and use reciprocal relationships to get results and make efficient use of relational “trade objects”.

Course content

5 sections • 20 lectures • 1h 41m total length

Getting Results by Building Relationships2:23
In the business world, good relationships are especially crucial if you're trying to get results and you don't have authority. Getting results when you have no authority begins with good relationships. In this course, you'll learn how to build good relationships and achieve results by:

laying the groundwork for getting results

building credibility

getting results through reciprocity
Effective Learning7:04
Effective Learning
Course Choice, Skill Development and Prior Knowledge
FAQs1:02
FAQs
Course Content2:28
A presentation of the content of Getting Results by Building Relationships course.
Introduction

Foundation for Getting Results3:33
Building good relationships with your peers lays an excellent foundation for getting results, especially when you lack the authority to impose your agenda on others. In this lesson, you'll learn how to establish this foundation by:

making a good first impression

showing your interest

building rapport.
Good First Impressions7:49
In the business world, like any situation in which results matter, it's important that you make a good first impression. When you lack direct authority, it's crucial.

In this topic, you'll learn three ways to make a good impression that will help you achieve results when you don't have authority. These aspects include:

showing your friendliness

being positive, and

avoiding negativity.
The Science of Better Learning5:14
The Science of Better Learning
Demonstrate Interest5:01
Everyone likes attention. It's a basic human need. It stands to reason that giving people your attention by showing your interest is one of the best ways to build relationships and get results.

In this topic, you'll learn how to show your interest in your peers by:

asking personal questions,

showing you're listening, and

using people's names.
Build a Rapport5:40
People have a fundamental need to feel appreciated, in the workplace as well as in their personal lives. When you show appreciation for your peers, you not only create a good work environment, you make it much more likely that your co-workers will respond to you the same way.

In this topic, you'll learn to build rapport and establish this foundation by:

showing respect

expressing appreciation

considering others' criticisms.
Laying the Foundation

Building Credibility to Get Results1:27
A worker without credibility is like a fishing line without a hook. If you're looking to get results without authority, you have to show your peers you're worthy of their trust. In this lesson, you'll learn to do that by:

winning confidence

demonstrating integrity

dealing well with conflict.
Winning Confidence4:32
Getting the results you want, or pushing your agenda, in the business world is much easier if you've already won the confidence of your peers. In this topic, you've learned how to win this confidence by:

being truthful

fulfilling promises

doing good work.
Demonstrate Integrity3:04
Someone said that the quality of an individual is reflected in the standards she sets for herself. If you hope to get results when you don't have authority, it's a good idea to demonstrate your integrity with the high standards you've set. In this topic, you've learned how to demonstrate this integrity by:

demonstrating consistency of character

respecting confidentialities

offering good information.
Dealing with Conflict8:40
Having credibility is fundamental to getting results when you don't have authority, and dealing effectively with conflict is one good way to become credible. In this topic, you'll learn how to handle conflict by:

showing you're listening,

demonstrating patience, and

redirecting the conflict.
Building Credibility
Concepts, Insights and Inquiries

Using Reciprocal Relationships to Get Results3:51
If you want to know how to get results when you don't have authority, it's imperative that you fine-tune your sense of reciprocity. Some of the benefits of using a reciprocal relationship are:

helping ensure a good working relationship exists with your peers,

helping ensure a fair trade, and

enhancing your image as a trustworthy co-worker.
Three Types of Reciprocal Relationships4:25
No one should expect to get something for nothing. The world just doesn't work that way. Since the dawn of civilization, people have traded one thing to get another. Whether it's fundamental organizational change you're after, or a piece of bark, it helps to know the many forms that reciprocity takes.

This is especially true when you lack direct authority. In this topic, you'll learn about three key types of reciprocity:

mutual gain,

payment for compliance, and

flexible compensation.
Trade Objects5:38
In this topic, you'll learn about the objects that are most effectively traded in reciprocal relationships:

task-related objects

career-track objects

higher-achievement objects
Plan for Reciprocity10:16
Planning for a successful reciprocal relationship may be the best way to accomplish your goals. In this topic, you'll learn how to do this by:

determining your needs,

considering your relationship,

determining the other person's needs, and

assessing your resources.
Plan for Reciprocal Relations Brief2:00
When you're under pressure to produce results and you lack direct authority, you'll find that it's helpful to understand reciprocity. This involves getting something you want from someone by giving something in return.

For example, if you need someone to help you write a report, you will have to give something in return to motivate that person to help you. This is known as a reciprocal relationship.
Foster Reciprocal Relationships
Practical Activity: Crafting Reciprocal Relationships

Build Relationships to Get Results
Getting Results by Building Relationships
Build Relationships to Get Results1:18
Takeaways, Practical Applications and Endorsements
Applied Knowledge is the Real Power17:45
You think knowing stuff changes the game? You think sitting in a library, stacking up facts like you’re building a Jenga tower, is gonna make you a winner? Man, that’s cute. But life ain't a trivia night. Information alone? It’s worthless. It’s like having a Lamborghini in your garage but you never learned how to drive. You just sit in it, making engine noises. Vroom vroom. People walk by, they see the car, but they also see you ain't going nowhere. You got all this knowledge, all these textbooks, but when life throws a punch, you’re still looking up the definition of "duck." It’s what you *do* with that information that actually matters. Don't be the person with the shiny car and no keys.

Requirements

This course is beneficial regardless of work, educational and life experience. So, bring a positive attitude and a will to learn and experience new idea. This would be more than enough.

Description

Have you ever been frustrated by your work relationships? Do you find it hard to integrate in a new job? Do you need to build or maintain a professional credibility? Do you want to be part of a professional family?

Here you will find an answer. Getting Results by Building Relationships is a very focused and extremely practical course, for the use of business and industry professionals.

In this course, you'll learn how to build good relationships and achieve results by:

laying a strong and effective collaborative foundation
building professional credibility, and
developing ethical reciprocity patterns.

You are going to learn how to make a good first impression, build an effective and lucrative rapport with your co-workers, win confidence and and deal with conflicts to get results.

The video lectures and documents that form the course include practical examples and tolls for getting results by building relationships.

In not more than 2 hours of study you will master 9 techniques that will boost your career and, and maybe more important, make your life easier.

Who this course is for:

Staff members, team members, supervisors, and managers looking to get results through others, even when they lack direct authority

What you'll learn

Explore related topics

Course content

Introduction4 lectures • 13min

Laying the Foundation5 lectures • 27min

Building Credibility4 lectures • 18min

Foster Reciprocal Relationships5 lectures • 26min

Next Steps2 lectures • 19min

Requirements

Description

Who this course is for: