Conflict management and crucial communications
4.3 (14 ratings)
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Conflict management and crucial communications

The 7 steps to make you feel comfortable and prepared for the most difficult conversations you need to have in your life
4.3 (14 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
2,185 students enrolled
Created by Greg Henriques
Last updated 11/2016
Current price: $10 Original price: $45 Discount: 78% off
5 hours left at this price!
30-Day Money-Back Guarantee
  • 1 hour on-demand video
  • 1 Supplemental Resource
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Apply a clear structure to deliver a difficult conversation
  • Feel comfortable and assured when they need to have a difficult conversation
  • Be certain to deliver difficult messages while making the other person feel respected and appreciated
  • Practice their new skill of having difficult conversation
View Curriculum
  • It would be preferable if you could think of a specific discussion you would like to have at some point in the future

Why should you do this course?

How would your relationships evolve if you had the gift of feeling completely relaxed and comfortable when having difficult conversations with other people and making them feel respected and appreciated? Psychology and years of study in Communication have proven that this skill can be learnt!

How would your life change if you had this skill? What conversations would you start with? With who? This is an opportunity to change every area of your life: personal relationships, family, friends, colleagues, and anyone you interact with each day!

How does this course work?

This course will give you the chance to learn a simple 7 steps process that you can use for any difficult conversation, it will also give you chances to practice and give you real life examples.

Through this training, you will be preparing for a difficult discussion you want to have, and you will have the opportunity to put the concepts into practice in your own life.

All you have to do then is share your learnings and successes, and prepare for the next one!

What are the 7 steps?

  1. Preparing your problem statement
  2. Getting into the right state
  3. Presenting your problem statement
  4. Asking your critical question
  5. Listening to the other person
  6. Agreeing on next steps
  7. Closing the discussion

As you can see, this training is not just covering WHAT you need to say, it also covers the HOW: it will help you understand how you can get into the right State in order to deliver the conversations successfully.

WHO should do this training?

In my opinion this should be taught at high school, it is so crucial and so instrumental. Human being are all about connection, and yet so often we don't get to connect because even with the best intent in mind, we don't manage to deliver the right messages.

Do you have any other question?

Please let me know and I will be delighted to answer. I have made this training as an act of contribution, this is why the price is so low, I want this course to be affordable so that as many people as possible can benefit from it!

ENJOY, Greg.

Who is the target audience?
  • ANYONE who wants to significantly improve their communication skills
Compare to Other Conflict Management Courses
Curriculum For This Course
Preparing for your conversation
3 Lectures 13:26

Remember: your problem statement is the most essential part of your preparation because it will give you the certainty of knowing what you are going to say.

  • Describe the situation in a neutral way, avoiding judgements, just like a video camera would describe a scene
  • Talk about how YOU felt and how YOU got impacted, and avoid at all costs to talk about the other person
Preview 06:01

This video will give you keys to prepare HOW you will deliver the conversation.


- Separate from your emotional state before having the discussion

- The other person is a human being, with weaknesses and feelings, just like you

Preview 06:32
Delivering your conversation
6 Lectures 17:59

Remember: when you properly prepare with the previous steps, delivering your problem statement is easy because you already know what to say and how to say it!

Presenting your problem statement

Remember: "my question to you is: what are you going to do about this?"

Asking your critical question


You have 2 ears and 1 mouth, make sure you listen carefully to the other person.

You can use the 3 following techniques:

  • dig deeper on generalisations like "all the time", "always", "every"
  • ask for clarity where necessary with "what specifically?" or "what precisely?"
  • ask open ended questions that will allow the other person the develop their ideas and thoughts
Listening to the other person

Remember: a good crucial conversation finishes with agreed actions
  • who is doing what?
  • by when?
  • what exactly?
Agreeing on next steps

Remember: the shorter the better!

Finishing the conversation

Thank you for leaving your feedback and review!

By the way...
BONUS Section: examples
3 Lectures 16:58
BONUS VIDEO - breaking up with your partner

BONUS VIDEO - separation discussion at work

BONUS VIDEO - discussion with your flatmate
Time for some ACTION
1 Lecture 00:00

Now that you know what process to follow, with the 7 steps described in this course, it is time for you to put into practice what you have learnt.

So select 1 difficult discussion that you really need to have, one that has been holding you back for a while and that could really make a difference in your life. Yes that is the one you should pick!

Next: prepare your discussion using Steps 1 and 2, then plan for a place and time to have the discussion and arrange the meeting with the person. The rest is simple: just apply steps 3 through 7 and share with the other students the results you got!

Well done to you in advance for breaking through this.

Note: download the summary sheet below that will help you prepare for your difficult conversation.

2 pages

Let's test your new skills and knowledge !

Final quizz
6 questions
2 Lectures 06:49
  1. Difference of opinions
  2. Emotions
  3. High stakes
How to detect a when a conversation turns crucial?

Providing feedback successfully
About the Instructor
Greg Henriques
4.3 Average rating
82 Reviews
8,198 Students
5 Courses
10 years in global corporate and founder of weGrow coaching

The common denominator of my story is personal growth and continuous improvement, my journey includes various steps such as professional DJ, 7 marathons, 2 IRONMAN, certifying in NLP, living in the US for 2 years and in Greece for 1 year, building an exciting career at Mars during 7 years, and taking on an opportunity to relocate to the UK with SABMiller in 2013. My need for contribution had lead me to founding weGrow and I am passionate about making a contribution to the well-being of others every day!

I invite you to consult my website for more information about me, for a free well-being questionnaire and for lots of free materials related to personal growth.