CourseGenesysForNewStudents: LearningTheFoundation

Know the basis of the Genesys inbound platform product.
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  • Lectures 17
  • Length 39 mins
  • Skill Level All Levels
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 7/2015 English

Course Description

How this works

Learning the basic concepts following this short explicative videos series will allow you to save time when studying.

During all the videos you see written ideas shown as main ideas for easy understanding.

Course description

This resource is, an educational material created by a certified inbound voice engineer, intended to provide you with the necessary knowledge to learn the Foundation of Genesys Inbound Platform. Also, brings you the opportunity to ask for clarifications about the material through the page when needed.

Course purpose

By Following This Genesys Course On Line Exam You Will Be Able To Master The Framework Basis.

Powerful resource to learn inbound voice. The course agenda is as follows:

Highlights

1. Introduction

+We start from here.

2. Important things to understand

+What is CTI?

+Explaining concepts PSTN, IVR, Call Center

+Understanding ANI y DNIS

+Section 2 exam

3. Genesys layer explanation

+SipServer architecture

+Genesys layer overview

+Section 3 exam

4. Basic inbound call flow

+Simple basic call flow

+Reviewing inbound call flow using Kazimir.

What i am going to learn?

You are going to Master the Genesys foundations. By watching brief but very detailed videos covering the Genesys Inbound Foundation.

STRONGLY RECOMMENDED TO LEARN GENESYS FRAMEWORK!!

What are the requirements?

  • We are going to start from very beginning
  • The courage to learn Genesys

What am I going to get from this course?

  • Recognize the 5 Genesys framework layers
  • Understand what is CTI
  • Learn about the integration between Genesys and CTI
  • Learn about inbound call flow

What is the target audience?

  • All professionals preparing for certification exam
  • Students or begginers researching about the Genesys product

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.

Curriculum

Section 1: Introduction
We start from here .. !
Preview
02:17
Usefull material for readying about conventions and standars
1 page
Section 2: Important things to understand
What is CMI and CTI .. ?
Preview
05:01
Explaining Pstn, IVR, call center concepts .. !
04:11
Understanding some basic concepts: ANI and DNIS
03:06
Section 2 Exam
5 questions
Section 3: Genesys architecture
SIp Server Architecture
03:08
Genesys layers overview
05:15
Section 3 Exam
5 questions
Section 4: Basic Inbound call flow
Simple basic call flow
02:50
Review Inbound call flow using logs and Kazimir
02:50
Section 5: How to practice for the certification inbound exam
How to practice for the real inbound exam? => See online tool project (optional)
Preview
01:39
Section 6: InteractiveVideoResumes
Resumen1
00:48
Resumen2
01:23
Resumen3
00:59
Resumen4
Preview
00:50
Resumen5
02:15
Resumen6
01:16
Resumen7
Preview
00:22

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Instructor Biography

Javier Jesus Ulloa Torres, Ingeniero de computación y sistemas

In force certified professional with 9 years of expertize using Genesys product. Have worked for several telco co and important banks in Lima and other countries.

Have Trained more than 100 people in this period of time in different topics like Inbound, Outbound, GVP, AIL libraries, WFM, etc.

Soy un profesional con certificado vigente que cuenta con 9 años de experiencia usando el producto. Trabajé para importantes empresas de telecomunicaciones y bancos en mi país Perú y también otros países.

Durante estos años he entrenado más de 100 personas en diversos temas como inbound, outbound, gvp, librerías de desarrollo, wfm, entre otros.

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