CourseGenesysForNewStudents: LearningTheFoundation
2.6 (4 ratings)
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CourseGenesysForNewStudents: LearningTheFoundation

Know the basis of the Genesys inbound platform product.
2.6 (4 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
18 students enrolled
Last updated 7/2015
English
Current price: $12 Original price: $45 Discount: 73% off
3 days left at this price!
30-Day Money-Back Guarantee
Includes:
  • 38 mins on-demand video
  • 1 Supplemental Resource
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion

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What Will I Learn?
  • Recognize the 5 Genesys framework layers
  • Understand what is CTI
  • Learn about the integration between Genesys and CTI
  • Learn about inbound call flow
View Curriculum
Requirements
  • We are going to start from very beginning
  • The courage to learn Genesys
Description

How this works

Learning the basic concepts following this short explicative videos series will allow you to save time when studying.

During all the videos you see written ideas shown as main ideas for easy understanding.

Course description

This resource is, an educational material created by a certified inbound voice engineer, intended to provide you with the necessary knowledge to learn the Foundation of Genesys Inbound Platform. Also, brings you the opportunity to ask for clarifications about the material through the page when needed.

Course purpose

By Following This Genesys Course On Line Exam You Will Be Able To Master The Framework Basis.

Powerful resource to learn inbound voice. The course agenda is as follows:

Highlights

1. Introduction

+We start from here.

2. Important things to understand

+What is CTI?

+Explaining concepts PSTN, IVR, Call Center

+Understanding ANI y DNIS

+Section 2 exam

3. Genesys layer explanation

+SipServer architecture

+Genesys layer overview

+Section 3 exam

4. Basic inbound call flow

+Simple basic call flow

+Reviewing inbound call flow using Kazimir.

What i am going to learn?

You are going to Master the Genesys foundations. By watching brief but very detailed videos covering the Genesys Inbound Foundation.

STRONGLY RECOMMENDED TO LEARN GENESYS FRAMEWORK!!

Who is the target audience?
  • All professionals preparing for certification exam
  • Students or begginers researching about the Genesys product
Compare to Other Foundations for Genesys Sip Server Courses
Curriculum For This Course
+
Introduction
2 Lectures 02:17

Usefull material for readying about conventions and standars
1 page
+
Important things to understand
3 Lectures 12:18

Explaining Pstn, IVR, call center concepts .. !
04:11

Understanding some basic concepts: ANI and DNIS
03:06

Section 2 Exam
5 questions
+
Genesys architecture
2 Lectures 08:23
SIp Server Architecture
03:08

Genesys layers overview
05:15

Section 3 Exam
5 questions
+
Basic Inbound call flow
2 Lectures 05:40
Simple basic call flow
02:50

Review Inbound call flow using logs and Kazimir
02:50
+
How to practice for the certification inbound exam
1 Lecture 01:39
+
InteractiveVideoResumes
7 Lectures 07:53
Resumen1
00:48

Resumen2
01:23

Resumen3
00:59


Resumen5
02:15

Resumen6
01:16

About the Instructor
Javier Jesus Ulloa Torres
3.2 Average rating
18 Reviews
47 Students
2 Courses
Ingeniero de computación y sistemas

In force certified professional with 9 years of expertize using Genesys product. Have worked for several telco co and important banks in Lima and other countries.

Have Trained more than 100 people in this period of time in different topics like Inbound, Outbound, GVP, AIL libraries, WFM, etc.

Soy un profesional con certificado vigente que cuenta con 9 años de experiencia usando el producto. Trabajé para importantes empresas de telecomunicaciones y bancos en mi país Perú y también otros países.

Durante estos años he entrenado más de 100 personas en diversos temas como inbound, outbound, gvp, librerías de desarrollo, wfm, entre otros.