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CourseGenesysForNewStudents: LearningTheFoundation

Know the basis of the Genesys inbound platform product.
3.2 (3 ratings)
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9 students enrolled
Last updated 7/2015
$10 $45 78% off
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  • 38 mins on-demand video
  • 1 Supplemental Resource
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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How this works

Learning the basic concepts following this short explicative videos series will allow you to save time when studying.

During all the videos you see written ideas shown as main ideas for easy understanding.

Course description

This resource is, an educational material created by a certified inbound voice engineer, intended to provide you with the necessary knowledge to learn the Foundation of Genesys Inbound Platform. Also, brings you the opportunity to ask for clarifications about the material through the page when needed.

Course purpose

By Following This Genesys Course On Line Exam You Will Be Able To Master The Framework Basis.

Powerful resource to learn inbound voice. The course agenda is as follows:


1. Introduction

+We start from here.

2. Important things to understand

+What is CTI?

+Explaining concepts PSTN, IVR, Call Center

+Understanding ANI y DNIS

+Section 2 exam

3. Genesys layer explanation

+SipServer architecture

+Genesys layer overview

+Section 3 exam

4. Basic inbound call flow

+Simple basic call flow

+Reviewing inbound call flow using Kazimir.

What i am going to learn?

You are going to Master the Genesys foundations. By watching brief but very detailed videos covering the Genesys Inbound Foundation.


Who is the target audience?
  • All professionals preparing for certification exam
  • Students or begginers researching about the Genesys product
Students Who Viewed This Course Also Viewed
What Will I Learn?
Recognize the 5 Genesys framework layers
Understand what is CTI
Learn about the integration between Genesys and CTI
Learn about inbound call flow
View Curriculum
  • We are going to start from very beginning
  • The courage to learn Genesys
Curriculum For This Course
Expand All 17 Lectures Collapse All 17 Lectures 39:10
2 Lectures 02:17

Usefull material for readying about conventions and standars
1 page
Important things to understand
3 Lectures 12:18

Explaining Pstn, IVR, call center concepts .. !

Understanding some basic concepts: ANI and DNIS

Section 2 Exam
5 questions
Genesys architecture
2 Lectures 08:23
SIp Server Architecture

Genesys layers overview

Section 3 Exam
5 questions
Basic Inbound call flow
2 Lectures 05:40
Simple basic call flow

Review Inbound call flow using logs and Kazimir
How to practice for the certification inbound exam
1 Lecture 01:39
7 Lectures 07:53





About the Instructor
4.0 Average rating
14 Reviews
36 Students
2 Courses
Ingeniero de computación y sistemas

In force certified professional with 9 years of expertize using Genesys product. Have worked for several telco co and important banks in Lima and other countries.

Have Trained more than 100 people in this period of time in different topics like Inbound, Outbound, GVP, AIL libraries, WFM, etc.

Soy un profesional con certificado vigente que cuenta con 9 años de experiencia usando el producto. Trabajé para importantes empresas de telecomunicaciones y bancos en mi país Perú y también otros países.

Durante estos años he entrenado más de 100 personas en diversos temas como inbound, outbound, gvp, librerías de desarrollo, wfm, entre otros.

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