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Learning the basic concepts following this short explicative videos series will allow you to save time when studying.
During all the videos you see written ideas shown as main ideas for easy understanding.
This resource is, an educational material created by a certified inbound voice engineer, intended to provide you with the necessary knowledge to learn the Foundation of Genesys Inbound Platform. Also, brings you the opportunity to ask for clarifications about the material through the page when needed.
By Following This Genesys Course On Line Exam You Will Be Able To Master The Framework Basis.
Powerful resource to learn inbound voice. The course agenda is as follows:
+We start from here.
2. Important things to understand
+What is CTI?
+Explaining concepts PSTN, IVR, Call Center
+Understanding ANI y DNIS
+Section 2 exam
3. Genesys layer explanation
+Genesys layer overview
+Section 3 exam
4. Basic inbound call flow
+Simple basic call flow
+Reviewing inbound call flow using Kazimir.
What i am going to learn?
You are going to Master the Genesys foundations. By watching brief but very detailed videos covering the Genesys Inbound Foundation.
STRONGLY RECOMMENDED TO LEARN GENESYS FRAMEWORK!!
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Certificate of completion.
|Section 1: Introduction|
We start from here .. !Preview
Usefull material for readying about conventions and standars
|Section 2: Important things to understand|
What is CMI and CTI .. ?Preview
Explaining Pstn, IVR, call center concepts .. !
Understanding some basic concepts: ANI and DNIS
Section 2 Exam
|Section 3: Genesys architecture|
SIp Server Architecture
Genesys layers overview
Section 3 Exam
|Section 4: Basic Inbound call flow|
Simple basic call flow
Review Inbound call flow using logs and Kazimir
|Section 5: How to practice for the certification inbound exam|
How to practice for the real inbound exam? => See online tool project (optional)Preview
|Section 6: InteractiveVideoResumes|
In force certified professional with 9 years of expertize using Genesys product. Have worked for several telco co and important banks in Lima and other countries.
Have Trained more than 100 people in this period of time in different topics like Inbound, Outbound, GVP, AIL libraries, WFM, etc.
Soy un profesional con certificado vigente que cuenta con 9 años de experiencia usando el producto. Trabajé para importantes empresas de telecomunicaciones y bancos en mi país Perú y también otros países.
Durante estos años he entrenado más de 100 personas en diversos temas como inbound, outbound, gvp, librerías de desarrollo, wfm, entre otros.