Gain a working understanding of Project Quality Management
4.2 (6 ratings)
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Gain a working understanding of Project Quality Management

Apply project quality management techniques - BSBPMG411
4.2 (6 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
6 students enrolled
Created by Nic Thomas
Last updated 9/2017
Current price: $12 Original price: $20 Discount: 40% off
3 days left at this price!
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  • 2 hours on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion

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What Will I Learn?
  • Understand Quality Management in a Project Management Context
View Curriculum
  • Should have a basic understanding of Project Management

Projects are the way of doing business and organisations need skilled people who can manage them and operate effectively in a project environment.  As more organisations adopt Project Management as the tool for the implementation of work, these skills are becoming ever so in demand.

Understand and Apply Quality Management.

This program has been drawn from International Project Management Best Practice and developed to meet the requirements of the relevant unit of competence within Nationally Recognised Certificate IV in Project Management Practice in Australia.

This course is delivered in a practical real world context and whilst it is supported by theory it focusses on delivering the practical skills you can apply directly to your projects.

If you are managing projects, working in a project team or affected by projects in one way or another this course is for you.  You will gain a practical insight into quality management exploring the following:

Introduction into Quality Management:

  • Key Terminology and the importance of Quality Management
  • History and reasons for quality management
  • Understanding quality standards

Quality Management Tools

  • Tools to identify quality
  • Use of the quality management plan

How to Plan for Quality

  • Identifying the needs of stakeholders
  • How to identify relevant standards

Quality Assurance and Control

  • Establishing good measures 
  • Controlling the project's quality
  • Dealing with shortfalls in quality

Evaluating Quality

  • How to measure performance
  • Getting feedback from stakeholders
  • Understanding lessons learned
  • Using the continuous improvement 

At the end of this program you will have a practical, working understanding of how to manage the quality of the Project.  By completing the activities, you will have met most of the requirements of the Nationally Recognised unit:

Apply project quality management techniques (BSBPMG411) as part of the Certificate IV in Project Management.

The reason for developing the course

I found that the resources provided to many students undertaking studies in Project Management were lacking.  They were either;

too theoretical, which prevented students applying it to their workplaces;

not engaging, such as books or PDFs;

hard to understand: using complex language to illustrate otherwise simple concepts; or

incorrect, usually written by people without a true and practical understanding of the subject.

Online learning is difficult- I know, I am the worst online student.  As a result, I have designed this course to provide students with an additional resource to enhance their understanding of the topic.  The course is based upon strong theoretical foundations, but delivered in a practical way- so you can apply what you learn to better your projects. 

I have also tried to make the course engaging using a mix of visual and auditory delivery accompanied by tasks which you can use to test your knowledge and apply the concepts.  I have also tried to approach the subject in a casual way, which will hopefully make it a fun learning experience.

I have tried to keep the language to its simplest form, explaining industry words as I progress through the course.  This will enable you to understand the vocabulary used in Project Management, without being confused by it. 

Who is the target audience?
  • Anyone learning or practising project management
Compare to Other Project Management Courses
Curriculum For This Course
26 Lectures
15 Lectures 01:02:42

Quality v Grade (Part 3)

Product v Project Quality

Who is quality being provided for?

Importance of meeting client expectations

Cost of Quality (Part 1)

Cost of Quality (Part 2)

Brief History of Quality

Quality Assurance v Quality Control

What is ISO?

What are Australian Standards?

Quality Management across Project Lifecycle

Continuous Improvement Cycle
Quality Management Tools
3 Lectures 15:16
Quality Management Plan


Quality Planning
2 Lectures 06:11
Identifying Stakeholder needs

Identifying relevant standards
Quality Assurance and Control
2 Lectures 08:48
Quality Shortfalls

Reporting quality shortfalls
Evaluating Quality
4 Lectures 14:56
Measuring performance

Stakeholder feedback

Lessons Learned

Using continuous improvement
About the Instructor
Nic Thomas
4.3 Average rating
7 Reviews
18 Students
5 Courses
Project Management Consultant

Nic Thomas is an experienced Project Manager currently working as a consultant across a number of industries including; Construction, Information Technology, Government, Mining, Oil & Gas, Training as well as Business projects.

Nic has a Masters in Project Management, recognized as a Certified Practicing Project Director (CPPD) from the Australian Institute of Project Management (AIPM) and over 15 years of success in Project and Program delivery.

Nic has lectured at various universities and delivered a number of corporate training programs across the world.  A highly sought after public speaker Nic has presented at many international conferences with exceptional feedback.

I hope you enjoy Nic's casual and engaging style.