Fundamentals of Professional Services Management
4.2 (5 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
64 students enrolled
Wishlisted Wishlist

Please confirm that you want to add Fundamentals of Professional Services Management to your Wishlist.

Add to Wishlist

Fundamentals of Professional Services Management

You can learn to manage a professional services firm in less time than it takes to fly from Seattle to London
4.2 (5 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
64 students enrolled
Created by Kayne McGladrey
Last updated 4/2017
English
Current price: $10 Original price: $180 Discount: 94% off
5 hours left at this price!
30-Day Money-Back Guarantee
Includes:
  • 5.5 hours on-demand video
  • 1 Article
  • 38 Supplemental Resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Manage a Professional Services firm.
View Curriculum
Requirements
  • Students will need a Windows or Mac PC to participate in the downloadable labs, which are provided as both Windows executable files and HTML5 files.
  • Students will need a copy of Microsoft Excel and Word in order to participate in some of the labs.
Description

Six hours of video lectures by Kayne McGladrey, the professional services management expert, cover the eight fundamentals of professional services management:

  • About Managing Professional Services Firms
  • The Quote to Cash Process
  • Scheduling an Engagement
  • The Statement of Work
  • Estimates
  • Portfolio Management
  • Successful Personnel Management
  • Key Performance Indicators

Over twenty downloadable labs allow students to practice with included lab resources, such as:

  • Simple accounting system for bookings, billings, and backlog
  • Resource Skill Matrix and Availability Planner
  • Statement of Work Template
  • Monte Carlo estimation tool for fixed-price engagements
  • Work History form for interviewing

Each module also includes a ten-question downloadable quiz to allow you to test your knowledge of the fundamentals. This course also includes a downloadable fifty-question assessment to test your knowledge of Professional Services management. All downloadable quiz materials draw from a pool of over two hundred multiple-choice, pick one, image hotspot, fill in the blank, and sequence drag and drop questions.

Who is the target audience?
  • This Professional Services Management course is for senior consultants who are considering applying for a promotion to a managerial or partner role at their current firm. Recently promoted Professional Services managers will also benefit from this course as it covers everything your mentor might not have taught you. This course is not for you if you are starting out in your career in consulting or other professional services.
Students Who Viewed This Course Also Viewed
Curriculum For This Course
50 Lectures
05:41:25
+
Module 1: About Managing Professional Services Firms
5 Lectures 35:45

Learn the three basics of success as a Professional Services Manager

Preview 03:50

There are three types of Services firm, and the type you’re at will influence your management style

Preview 15:21

You need to appreciate the emphasis that both clients and professionals put on your firm’s values and culture

Values and Culture
11:42

You should be able to use your influence, passion, and vision to lead the organization

Influence, passion, and vision
04:19

Summary and Quiz
00:33
+
Module 2: The Quote to Cash Process
8 Lectures 57:21

Introduction to the Quote to Cash process

Introduction
02:39

The pipeline represents all of the potential new opportunities for your firm

The pipeline
15:50

Module 2 Lab 1
04:01

The backlog represents all of the opportunities that your firm can work on

The backlog
12:46

Module 2 Lab 2
03:33

The billings represent all of the work that can be billed

The billings
11:08

Module 2 Lab 3
06:59

Summary and Quiz
00:25
+
Module 3: Scheduling an Engagement
6 Lectures 38:28

Introduction to scheduling an engagement

Introduction
01:36

You should commit to executing and continuously improving your Standard Operating Procedure

Standard Operating Procedure
13:23

You’ll need to work together with the client to schedule the engagement

Working with the client
09:31

You’ll assign resources as part of scheduling the engagement

Assign resources
06:56

Module 3 Lab 3
06:39

Summary and Quiz
00:23
+
Module 4: The Statement of Work
5 Lectures 30:36

Introduction to the Statement of Work

Introduction
02:22

You’ll work with the client to scope the Statement of Work over the course of a meeting

The scoping meeting
11:51

You’ll then write the Statement of Work

Writing the Statement of Work
06:35

During negotiations, you and the client will redline the SOW until both parties agree

Negotiating the Statement of Work
09:22

Summary and Quiz
00:26
+
Module 5: Estimates
8 Lectures 48:57
Introduction
03:32

Trust, accurate reporting, and math are prerequisites for good estimation

Prerequisites
11:52

Monte Carlo simulations can produce reliable estimates for fixed deliverable packages

Monte Carlo simulations
07:56

Module 5 Lab 2
03:43

Pseudo-science
04:37

Historical estimation bias can help with new or difficult estimates

Historical estimation bias
12:08

Module 5 Lab 3
04:42

Summary and Quiz
00:27
+
Module 6: Portfolio Management
6 Lectures 45:03
Introduction
02:24

Existing service offerings
10:09

New services offerings
12:18

Plan to manage your client portfolio

Your client portfolio
09:49

Module 6 Lab 3
09:41

Summary and Quiz
00:42
+
Module 7: Successful Personnel Management
6 Lectures 48:31
Introduction
02:44

Success starts with hiring

Hiring
15:09

Commissions and bonuses can drive further results

Commissions and bonuses
11:17

Module 7 Lab 2
07:41

Coaching and reviews are key to personnel development

Coaching and reviews
11:05

Summary and Quiz
00:35
+
Module 8: Key Performance Indicators
5 Lectures 36:13

Introduction to Key Performance Indicators

Introduction
01:20

The big three: bookings, billings, and backlog

The big three
13:58

Outcomes from engagements

Outcomes
11:25

Staffing
09:03

Summary
00:27
+
Final self-assessment
1 Lecture 00:31
Instructions
00:31
About the Instructor
Kayne McGladrey
4.2 Average rating
5 Reviews
64 Students
1 Course
Expert Professional Services Director

Kayne McGladrey is the professional services director for a worldwide technology platform company. He regularly writes as an expert author for PSVillage and the Washington Technology Industry Alliance about his experience managing a worldwide professional services organization after having spent 20+ years as a traveling information security consultant. To read a selection of his expert articles, visit his blog.