Fundamentals of Business Crisis Management

Be in control when the going gets tough.
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174 students enrolled
Instructed by LearnSmart LLC Business / Management
$20
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  • Lectures 37
  • Contents Video: 1.5 hours
    Other: 0 mins
  • Skill Level All Levels
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 11/2014 English

Course Description

Welcome to Fundamentals of Business Crisis Management from LearnSmart.

LearnSmart is Project Management Institute (PMI) Global Registered Education Provider (REP 3577). This course qualifies for the above credit hours toward the PMP or CAMP training contact hours or toward maintaining your current certification. Thus meeting the Professional Development Unit (PDU) requirement necessary to continue their PMP Certification or for experienced project managers wanting to brush up on their education.

If you're interested in becoming an accomplished project manager, this training will give you valuable real-life project management techniques. Learn the skills you need to be an effective project manager - this course qualifies for 2.50 PDU credit hours toward your PMP® certification from PMI.

Course Overview:

You'll learn the steps to take before, during and after a crisis, which will help determine your company's outlook once the storm has passed. In addition, you'll learn the tools for anticipating business crises, and processes for developing crisis management capabilities -- particularly, how to develop a crisis management plan.

Recommendations:

Learn from others! Here are some reviews from the participants enrolled in this course (Click on reviews to see full list of reviews)

  • Smart method to learn - This course is helpful and using smart way to motivate thinking and understanding. The instructor has a professional delivery method, and the he materials are interesting and creative specially the flashcards and the exercises -- Ibrahim Alsayed
  • This course is of high quality - This course will let you become a PMP and CAMP master and it will explain you every concept. The instructor is highly engaging and highly motivating. Can't be better. Thank you -- Saber Tlili
  • Excellent class! -- I already have my PMP, but wish I had this class as a study tool prior to taking the test. I am confident that a person who studies the materials presented in this course should have no problem with the exam. I took the class for the PDUs to keep my certification up. On completion of the class I followed the instructions, and had no problem registering the credits with PMI -- Robert Vroom

What are the requirements?

  • No prerequisites for this course - A computer with Internet

What am I going to get from this course?

  • Upon completion of this course, you will be able to approach crisis situations in a calm and confident manner.
  • You will be equipped with the tools to assess the situation and formulate a plan that will guide the team or company through the crisis situation.
  • You will also be able to apply techniques learned in this course to remain calm under pressure.
  • This course qualifies for 2.50 PDU credit hours toward the PMP® certification from PMI.org

What is the target audience?

  • Professionals looking to deepen their understanding of human resource and management responsibilities, and how to effectively do them.
  • Project managers who are looking to keep their project management certification and fulfill their professional development hour requirements.

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.

Curriculum

Section 1: Pre-Assessment
Pre-Assessment
20 questions
Section 2: Introduction
What is Business Crisis Management?
Preview
01:59
Planning
Preview
01:09
Introduction to Business Crisis Management
Preview
02:05
Section 3: Managing a Crisis
Steps to Crisis Management Planning
Preview
04:06
Building a Crisis Management Plan
Preview
01:30
Business Crisis Scenario #1
02:57
Business Crisis Scenario #2
03:00
Section 4: What is Crisis Management?
Crisis Management Plans
04:16
Assembling Your Crisis Management Team
02:47
Tools and Resources
02:08
Crisis Management Planning
01:40
SWOT Risk Reporting
01:04
Biggest Mistakes Companies Make
06:08
Section 5: Crisis Prevention
Where to Begin
01:26
Shape the Environment
02:27
Other Things to Prepare For
01:23
How Do You Know?
03:21
Chapter 1-4 Quiz
10 questions
Section 6: Media Relations
Choosing a Spokesperson
02:14
Organizational Perspective
01:21
The Best Policy
02:18
Section 7: Understanding Vulnerabilities
Warning Signs
02:30
Crisis Simulation Training
01:41
Crisis Manuals
00:54
Small to Medium-Sized Businesses
01:07
Tailoring the Plan
01:03
Small Business Plan
05:40
Section 8: What to Communicate During a Crisis
Tips for Communicating
04:19
Acknowledging the Media
04:25
Communicating with the Media
02:50
Which Spokesperson?
02:02
During and After a Crisis
02:25
Scenario and Outcome
01:45
Ongoing Effort
01:47
Chapter 5-7 Quiz
11 questions
Section 9: Coming to an End
Adopting a Mindset
03:37
Raising Awareness
01:14
Conclusion
00:39
Section 10: Final Exam
Final Exam
20 questions
Supplementary Materials
Article

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Instructor Biography

LearnSmart LLC, Smarter Training. Never Open a Textbook Again.

LearnSmart has served the learning community with high-quality professional skills and IT certification training since 1997. In that time, the company has helped thousands earn career-related certifications from respected vendors, such as Project Management Institute (PMI)®, Cisco, Microsoft, CompTIA, Oracle, and EC-Council. LearnSmart offers over 1,000 courses covering IT, project management, administrative, HR, and workplace safety topics. With a rapidly growing clientele of individuals and corporations, LearnSmart serves a broad range of Fortune 500 companies to universities, as well as government institutions and the armed forces.

LearnSmart is able to meet diverse career and learning needs through its extensive selection of training. LearnSmart uses industry experts to give learners the most up-to-date content in a video format as well as training resources including; reference tools, pretests, study guides and labs. For more information about how we can help pinpoint and solve your individual or multi-user training challenges.

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