Front Desk Safety and Security

Planning ahead for serious events including emergencies, natural disasters, intruders and threats of violence.
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  • Lectures 7
  • Length 2.5 hours
  • Skill Level All Levels
  • Languages English
  • Includes Lifetime access
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    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 2/2013 English

Course Description

This course is designed to help those of us working the front desk, reception, records, campus information, night auditors, lobby staff, and volunteer service positions to understand how to handle emergencies, threats, intruders and lock downs. This course emphasizes your safety and being prepared for such incidents within our workplaces to be the most effective for us and for those around us. Course also gives you an inside look at the 9-1-1 dispatch system. Includes videos, handout, and quiz. Approximately 2 hours in length.

What are the requirements?

  • This course has no prerequisites.

What am I going to get from this course?

  • By the end of this course you will develop ideas of what action you will take during emergencies.
  • By the end of this training you will learn to focus more on your surroundings.
  • Upon completion of this course you will learn terms and concepts to help you evaluate odd, suspicious and dangerous situations.
  • This training will help you feel more comfortable about notifying others of emergencies including supervisors, security and the 911 systems.
  • Upon completion of this course you will be more familiar with appropriate actions during dangerous events such as hostile intruders, incidents involving weapons, lock downs, threats of violence and evacuations.

Who is the target audience?

  • This course is intended for anyone that works a reception, records, lobby or other front desk position. Intended Audience includes Receptionists, Records Staff, Greeters, Information Desk Staff, Lobby Monitors or Greeters, Night Auditors, Volunteer Desks or Concessions and Ticket Sales Staff

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.


Section 1: Planning, Reacting and Evaluating the Situation
This lecture contains discussion about the importance of your safety, contributing to the overall security of your organization, agency or business.   We also discuss planning ahead for incidents that may occur, evaluating your surroundings and knowing the difference between odd, suspicious and dangerous situations.   Then we will conclude this lecture with discussion about how to react to the situations or incidents that are happening around you.
This lecture is a video from Security Supervisor Paul Hartman and he gives his thoughts on evaluating situations that you observe, planning ahead and then reaction. 
Section 2: Safety: Getting Through These Emergencies
This lecture discusses specific emergencies you might encounter in your environment and some suggestions on how to handle them as well as some ideas to prepare and familiarize yourself with elements of those emergencies.  Incidents covered include: medical emergencies, fires, earthquakes, suspicious persons, lock downs, hostile intruders, incidents involving weapons, threats of violence and bomb threats.   This lecture concludes with discussing evacuations and safety tips regarding your desk or work space.
This video input is from Terry Rohse, who discusses how he and his organization expects their personnel to handle emergencies like fires and earthquakes.  
This campus security supervisor discusses how he recommends his personnel within the college system handle serious situations such as hostile intruders.
Section 3: Understanding the 911 Dispatch Center
This lecture is a video presentation from a dispatcher involved with handling 911 calls and dispatching police, fire and medical personnel to emergency incidents.   This lecture is designed to familiarize you with the 911 system and then help you feel more comfortable about calling 911 or non-emergency numbers when appropriate.  
Front Desk Safety Quiz
10 questions
Section 4: Conclusion and Review
This section reminds you that your safety is most important.  If you choose to help others in the event of an emergency that is great, but you first must be safe and able to help.   The key to handling an emergency situation is to plan ahead and think ahead about what you will do.  Pick one emergency event weekly to think through in your mind, what will you do how will you help or escape.   Planning will make  you the most successful in the event that one of these incidents does occur.

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Instructor Biography

Captain Joe Puckett, Human Behavior Analyst and Safety Expert at Udemy

Joe Puckett has been involved in many areas of law enforcement during his 21 year career. His experience includes hostage and crisis negotiations, patrol investigations, dignitary protection, as well as incident and event command. Finally he served as a Field Operations Captain prior to his career change.

Mr. Puckett has been recognized by federal, state and local organizations regarding his professional investigations, instruction and attention to detail. Since 1991, Joe Puckett has presented to thousands of public safety, criminal justice, government staff and members of the public. His focus of instruction is generally relative to human nature, human actions and human reactions.

Mr. Puckett receives excellent reviews on his presentation style, fairness and professional standards of his training material.

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