High User Engagement and Automation on your Website for Free
3.7 (17 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
3,472 students enrolled
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High User Engagement and Automation on your Website for Free

How to easily add Live Helpdesk | Support Tickets | Ideas Forum | Satisfaction Rating | User Voting | Knowledge Base
3.7 (17 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
3,472 students enrolled
Last updated 11/2013
English
Price: Free
Includes:
  • 1 hour on-demand video
  • 2 Articles
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • You will be able to easily and confidently add and customise advanced user engagement tools to your website
View Curriculum
Requirements
  • None
  • Suitable for complete beginners
  • Applicable to any type of website
Description

This course will show you how to easily integrate invaluable seamless user engagement tools to your website.

No developer knowledge required. Basically, if you can use a mouse this course is for you!

Ever wondered how large organisations manage their online customer services? They receive enquiries from several routes (email, contact form, live chat, and so on):

  • How do they log everything?
  • How do they prioritise it?
  • How do they know that the enquiry has been dealt with and within x number of hours?

This course will empower you with the tools to automate all of the above and much more...

This type of tools were only traditionally used by large organisations but are now available to everyone for free (via freemium accounts). All the tools are cloud/SaaS/web based and are highly sophisticated.

By the end of the course you will know how to add the following tools to your website:

  • Live Helpdesk - Lets you have live conversations with visitors on your website.
    (integrates with Skype,GTalk, Yahoo IM, MSN and AIM - your visitors chat via your website and you engage from anywhere via any of the above which you can have installed on your smartphone or any tablet, PC, etc...)

  • Support Tickets - to track and respond to customer support requests

  • Ideas & Feedback Forum - to understand the ideas users care about most. Users can post their ideas and vote on other users' ideas (integrates with Facebook page by adding an interactive "feedback" button and if you have an iPhone app, you can also integrate it on the app so users can suggest feature improvements)

  • User Satisfaction Rating - to gauge user feelings about your website

  • Development Voting - for users to vote on your future development ideas; allow you to test which ones are most popular so you can prioritise accordingly

  • Knowledge Base / Article Bank - to answer common questions and help users find the information they need when they need it

  • Contact Form - another way for users to contact you

All of the above tools are synchronised with each other which means you can manage the information from one central admin panel.

All of them will be customised with your corporate identity and can be installed to any type of website.

All tools come with highly sophisticated live analytics/metrics which allow you to measure a great deal of invaluable information about your website visitors (some also integrate with Google Analytics).

Click here to see a live example of some of these features. If it's good enough for Udemy...

Although all that is mentioned above is included in the account, please note that the freemium account will have a few limitations (additional functionality can be added if you choose to pay).

Don't forget the 30-day money back guarantee.

So why wait?

Who is the target audience?
  • Already have or manage a website
  • Looking for tools to significantly improve user engagement
  • Interested in increasing visitor conversion
  • Understand the value of creating a sense of community
  • Looking for an easy way to automate the entire internal customer service process
  • Eager to hear what your users think you should develop next
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Curriculum For This Course
17 Lectures
01:06:04
+
Introduction
2 Lectures 01:51
Before you start
00:18

Description of the main highlights of the course

Course Overview
01:33
+
Live Helpdesk step-by-step installation, setup and customisation
6 Lectures 24:37

Introduction to the application and its capabilities

Application overview
07:23

How to sign-up to the application

Signing-up for the application
02:08

Backend walkthrough

Backend overview
03:37

Adding your personal stamp by customising it

Customising the application
02:46

How to add this functionality to your personal or business website

Installing the widget on your website
05:11

Demonstration of how it works

Testing the application
03:32
+
Skype Integration
1 Lecture 03:14

Explanation of Skype and Smartphone integration and its implications

Integrating with Skype and smartphone app
03:14
+
Support Ticket step-by-step installation, setup and customisation
6 Lectures 35:22

Introduction to the application and its capabilities

Application overview
01:19

How to sign-up to the application

Signing-up for the application
01:33

How to integrate both applications

Synchronising both applications
01:13

Adding your personal stamp by customising it

Customising the application
06:01

How to add this functionality to your personal or business website

Installing the classic widgets on your website
07:24

Yet more functionality for your website

Installing the latest widgets on your website
17:52
+
Course conclusion
2 Lectures 00:43

Course conclusion

Course Overview
00:18

Course completion feedback

Course conclusion
00:25
About the Instructor
Daniel Trindade
3.7 Average rating
18 Reviews
3,724 Students
2 Courses
Web Marketing Expert

Daniel has 6+ years in the Web Marketing & Web Design arena and currently works as an eCommerce Manager, Consultant and Web Marketing/Web Design tutor.

He is always trying to automate, simplify and replicate everything he does in order to save time, effort and ultimately money for his clients.

As a result he has a great understanding of all-things-web and loves to share his knowledge with the world. As a self-taught professional himself, he knows how hard it can be to find the right type of content online. All his courses are created to be simple and easy to follow.

APT Choices
3.7 Average rating
18 Reviews
3,724 Students
2 Courses
A brand you can trust

APT Choices Limited is the trading division of Carers’ Resource, an independent, award winning Yorkshire based charity, delivering tailored support and information to unpaid carers and vulnerable people. Carers’ Resource offers information, advice and guidance, representation and advocacy, free of charge and in absolute confidence. Carers’ Resource listens to and guides carers into services which will best enhance their lives.

Carers’ Resource provides a simple, cost-effective way of helping carers of all backgrounds to provide the best possible care for people with any illness, disability or frailty. As an initial point of contact, offering experienced guidance to a wide range of services (some provided in-house, some externally) it is perfectly positioned to help carers, vulnerable people for whom they care, and professionals in health and social services.

Carers’ Resource operates with a board of trustees and around 50 FTE employees and 100 volunteers. Its work is recognised nationally, regionally and locally.