High User Engagement and Automation on your Website for Free

How to easily add Live Helpdesk | Support Tickets | Ideas Forum | Satisfaction Rating | User Voting | Knowledge Base
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  • Lectures 17
  • Length 1 hour
  • Skill Level Beginner Level
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 11/2013 English

Course Description

This course will show you how to easily integrate invaluable seamless user engagement tools to your website.

No developer knowledge required. Basically, if you can use a mouse this course is for you!

Ever wondered how large organisations manage their online customer services? They receive enquiries from several routes (email, contact form, live chat, and so on):

  • How do they log everything?
  • How do they prioritise it?
  • How do they know that the enquiry has been dealt with and within x number of hours?

This course will empower you with the tools to automate all of the above and much more...

This type of tools were only traditionally used by large organisations but are now available to everyone for free (via freemium accounts). All the tools are cloud/SaaS/web based and are highly sophisticated.

By the end of the course you will know how to add the following tools to your website:

  • Live Helpdesk - Lets you have live conversations with visitors on your website.
    (integrates with Skype,GTalk, Yahoo IM, MSN and AIM - your visitors chat via your website and you engage from anywhere via any of the above which you can have installed on your smartphone or any tablet, PC, etc...)

  • Support Tickets - to track and respond to customer support requests

  • Ideas & Feedback Forum - to understand the ideas users care about most. Users can post their ideas and vote on other users' ideas (integrates with Facebook page by adding an interactive "feedback" button and if you have an iPhone app, you can also integrate it on the app so users can suggest feature improvements)

  • User Satisfaction Rating - to gauge user feelings about your website

  • Development Voting - for users to vote on your future development ideas; allow you to test which ones are most popular so you can prioritise accordingly

  • Knowledge Base / Article Bank - to answer common questions and help users find the information they need when they need it

  • Contact Form - another way for users to contact you

All of the above tools are synchronised with each other which means you can manage the information from one central admin panel.

All of them will be customised with your corporate identity and can be installed to any type of website.

All tools come with highly sophisticated live analytics/metrics which allow you to measure a great deal of invaluable information about your website visitors (some also integrate with Google Analytics).

Click here to see a live example of some of these features. If it's good enough for Udemy...

Although all that is mentioned above is included in the account, please note that the freemium account will have a few limitations (additional functionality can be added if you choose to pay).

Don't forget the 30-day money back guarantee.

So why wait?

What are the requirements?

  • None
  • Suitable for complete beginners
  • Applicable to any type of website

What am I going to get from this course?

  • You will be able to easily and confidently add and customise advanced user engagement tools to your website

Who is the target audience?

  • Already have or manage a website
  • Looking for tools to significantly improve user engagement
  • Interested in increasing visitor conversion
  • Understand the value of creating a sense of community
  • Looking for an easy way to automate the entire internal customer service process
  • Eager to hear what your users think you should develop next

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.


Section 1: Introduction
Before you start

Description of the main highlights of the course

Section 2: Live Helpdesk step-by-step installation, setup and customisation

Introduction to the application and its capabilities


How to sign-up to the application


Backend walkthrough


Adding your personal stamp by customising it


How to add this functionality to your personal or business website


Demonstration of how it works

Section 3: Skype Integration

Explanation of Skype and Smartphone integration and its implications

Section 4: Support Ticket step-by-step installation, setup and customisation

Introduction to the application and its capabilities


How to sign-up to the application


How to integrate both applications


Adding your personal stamp by customising it


How to add this functionality to your personal or business website


Yet more functionality for your website

Section 5: Course conclusion

Course conclusion


Course completion feedback

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Instructor Biography

Daniel Trindade, Web Marketing Expert

Daniel has 6+ years in the Web Marketing & Web Design arena and currently works as an eCommerce Manager, Consultant and Web Marketing/Web Design tutor.

He is always trying to automate, simplify and replicate everything he does in order to save time, effort and ultimately money for his clients.

As a result he has a great understanding of all-things-web and loves to share his knowledge with the world. As a self-taught professional himself, he knows how hard it can be to find the right type of content online. All his courses are created to be simple and easy to follow.

Instructor Biography

APT Choices, A brand you can trust

APT Choices Limited is the trading division of Carers’ Resource, an independent, award winning Yorkshire based charity, delivering tailored support and information to unpaid carers and vulnerable people. Carers’ Resource offers information, advice and guidance, representation and advocacy, free of charge and in absolute confidence. Carers’ Resource listens to and guides carers into services which will best enhance their lives.

Carers’ Resource provides a simple, cost-effective way of helping carers of all backgrounds to provide the best possible care for people with any illness, disability or frailty. As an initial point of contact, offering experienced guidance to a wide range of services (some provided in-house, some externally) it is perfectly positioned to help carers, vulnerable people for whom they care, and professionals in health and social services.

Carers’ Resource operates with a board of trustees and around 50 FTE employees and 100 volunteers. Its work is recognised nationally, regionally and locally.

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