This video introduces the module that helps you to understand how emotional intelligence is involved in the climate of your organisation and some important considerations around emotional intelligence in your recruitment programme.

This video gives an overview of emotional intelligence.  It provides a definition and the meaning of emotional intelligence.

This video provides broad look at emotions and why they are important to consider in the work environment.

Here are some examples of when emotions are experienced at work and why emotional intelligence is more important than cognitive intelligence (IQ) in accessing candidates that you are recruiting.

This lecture will help you to understand how the emotional climate at work impacts upon teams and teamworking so that you are able to determine the best ways to work with it.

This lecture explores working with the emotional climate by assessing the level of emotional engagement and the level of emotional management.

This video concludes this module on emotional intelligence by considering some of the ways that emotions influence recruitment.

This video introduces a simple process to consider that will go a long way to guide you during your recruitment.

This video reviews the aims and benefits of recruitment so that you can achieve your goals.

The first stage is to be clear on what the job that you are recruiting for actually entails so that you can create a job profile and identify the sort of person that you are looking to hire.

This lecture covers the steps that need to be planned for within your recruitment process and what should happen at each stage.

Your recruitment process must operate within the laws applicable within your country.  This lecture reviews the importance of legal considerations to ensure that you protect yourself and your organisation.

Direct or indirect discrimination can be a result of bias - conscious or unconscious.  Overcoming certain biases is impossible but awareness of them is a good start and can help.

This video considers bias in more detail and suggests ways that you should consider to address biases - conscious and unconscious.

This lecture investigates the best way to develop an advertisement for your role utilising the job profile.

Many job adverts are not very inspiring.  This lecture investigates ways to make your job advert inspire potential candidates.

This lecture considers the most frequently used channels to advertise your role to attract quality candidates.

Reviewing CVs / Resumes is an important part of the recruitment process.  In this lecture we consider how to screen candidates fairly and objectively.

This lecture gives an overview of the interviewing process and aspects of interviewing that need some consideration.

There are a number of different ways of interviewing candidates.  Which one is most appropriate for your role?

Interviews are a reflection of you and your company so must be conducted in ways that demonstrate the professional image that you wish to convey.

Constructing the right questions to ask candidates is a skill in itself.  This lecture explores the types of questions that you can ask and the results that you can expect from these questions and probes.

This lectures gives a set of structured questions that you can ask that are emotionally intelligent and fair yet give your candidate a challenging but rewarding interview.

The lecture also provides the Interview Questions Checklist as a downloadable resource to refer to away from the course.

Behavioural or competency-based interviews explore a candidate's capabilities around a number of situations.  This lecture reviews how you can do this in an emotionally intelligent manner without it appearing to be an interrogation.

As well as questioning, listening is a vital skill to demonstrate as an interviewer.  This lecture reviews some barriers to effective listening.

Active listening is a key skill in interviewing.  This lecture investigates some techniques that will help.

How good are you as a listener?  Without this skill it is very difficult to be objective, but this activity will give you the chance to think about and reflect upon how good a listener you truly are.

Interviewing is a two way process so candidates may ask you some challenging questions,  This lecture covers some areas that you need to be prepared for if the candidate asks.

Unconscious bias will form a part of your selection process, whether you are aware of it or not.  This video explores some typical biases that easily come into play during your interviewing.

Taking notes is important, but how can you do this whilst building and maintaining rapport with candidates?

This video covers a simple process that helps you to structure your interview and noting.  Many candidates will be familiar with this technique so it should be easy to use.  There is also a way that you can use this to assess emotional awareness, management and expression.

Second interviews give you another chance to assess your candidates to seek clarification on issues raised in the first interviews or to explore other important areas.  This lecture explores some aspects that need to be considered around second interviews.

Legal considerations are vitally important at all stages of your recruitment process to ensure that you are being fair and consistent to all candidates and that you hire in ways that comply with legislation.  This lecture indicates the key areas that you need to ensure are considered.

The pandemic has thrown virtual interviewing into sharp focus.  It has been a way to interview candidates for a while, but what is the best way to conduct a virtual interview?

This lecture looks at some important considerations when conducting interviews virtually.

This lecture explores some further important considerations when conducting interviews virtually.

This lecture covers the main points around how a virtual interview should be conducted.

This lecture explores what should happen after your virtual interview has been concluded.

This lecture gives an overview of virtual interviewing and some of the emotional intelligence considerations that you can address with this form of assessment.

Once you have interviewed all your candidates you need to evaluate the results and make your decisions.  This video covers the main points around how to do this effectively and fairly.

Making a job offer is a balance between landing your ideal candidate and turning down the remaining candidates in ways that mean you are not compromised if your ideal candidate does not accept your offer.  How to do this effectively is an important consideration requiring emotional intelligence.

Turning down unsuccessful candidates is an important part of your recruitment process.  This video investigates how you can do this effectively and with the correct application of emotional intelligence.

Once the offer has been accepted careful thought needs to be given to managing the expectations of the new hire to integrate them into your company culture smoothly.

This video explores how ghosting in recruitment damages candidate trust and undermines organisational credibility. It highlights the critical role empathy plays in supporting respectful, transparent hiring practices.

This lecture summarises and highlights once again the importance of the correct application of emotional intelligence at all stages of your recruitment process and how you can do this to make it an enjoyable effective management process for everyone involved.

This video investigates the increasing role of artificial intelligence systems (such as ChatGPT) in recruitment highlighting the need for emotional intelligence to underpin their use.

This lecture explores how organisations can balance AI-powered efficiency with human-centred recruitment practices that prioritise empathy, fairness, and trust.

This lecture summarises the do's and don'ts so that you can manage, learn and grow through effective recruitment and interviewing.

This is a practical activity to conclude this emotional intelligence course. It requires you to consider your goals and objectives for taking the course that you set for yourself at the beginning of the course.

This video will help you if you are having issues accessing your Certificate of Completion.