Course Synopsis

Welcome to our course on managing diverse teams and leading across cultures. In a globalised business environment such as ours, we believe that it is imperative for leaders to possess the leadership abilities and knowledge needed to lead effectively across cultures. You will learn how to leverage your cross-cultural experiences to increase your influence and effectiveness in different cultural contexts. You will gain an understanding of the Cultural Intelligence (CQ) framework, including the four CQ capabilities (Drive, Knowledge, Strategy, and Action) and how to apply them in the workplace. The course will also address the role of implicit bias in global organisations and how we can minimise it from eroding value in your organisation and undermining your effectiveness as a leader. Finally, you will learn how to create an action plan to develop critical CQ capabilities and to achieve your personal leadership development goals, so as to better meet the needs of your teams and organisations.

Learning objectives

• Develop leadership skills and competencies needed to effectively lead in a global business environment

• Develop working knowledge of the Cultural Intelligence (CQ) framework, including the four CQ capabilities (CQ Drive, CQ Knowledge, CQ Strategy, & CQ Action)

• Learn to apply these capabilities and to limit the negative impact of implicit bias in the workplace

• Obtain strategies and practices for minimising the negative effects of implicit bias

• Create an action plan for developing CQ capabilities

• Gain an understanding of the importance of cultural intelligence in global leadership

• Obtain tools and knowledge needed to effectively lead across cultures

Trainer

This course will be conducted by Isabella Tan, from Peacemakers Consulting Services. Isabella possesses a background in law, and is a Mediator and Trainer specialising in conflict management.

Who should attend?

This training is essential for all leaders in an organisation, including:

• Professionals who work with people from different cultural backgrounds

• Leaders responsible for managing diverse teams and promoting inclusivity within their organisations

• Business professionals, educators, healthcare providers, and anyone else who interacts with people from a variety of cultural backgrounds

Educational Approach

• Combination of short but informative lectures and quizzes for review

• Use of real-world research data and case studies

Prerequisites

• No prior professional qualifications are required

Course Content

• Overview of Cultural Intelligence (CQ)

• Cultural Intelligence (CQ) Characteristics

• Cultural Intelligence (CQ) Capabilities

• Cultural Value Orientations

• Business Case

• Global Mindset Framework

• Intellectual Capital

• Psychological Capital

• Social Capital

• Implicit Bias

• Cost of Implicit Bias

• Types of Biases and Implicit Assumptions

• Strategies to Mitigate Biases

• Organisational & Decision Making Structures

• Leader Humility & Discipline

• Daily Influences

• Developing a CQ Leadership Plan

• Developing CQ Capabilities

• Executing Your CQ Development Plan