Essential Management Skills from TÜV Rheinland

Learn essential management skills and stand out in the professional world
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  • Lectures 14
  • Length 2 hours
  • Skill Level All Levels
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 9/2015 English

Course Description

This course is designed to make you a confident manager conversant with many practical tools and techniques.

The certificate from TUV Rheinland will add brownie points to your resume!

Effective communication is an essential skill for everyone, more so for managers in the customer focused industry like banking and finance. Verbal, non-verbal, and written communication play a vital role in every manager's day to day work.

Learn all about the meaning of time management, techniques of time management and the benefits of time management.

Time management is knowing how to use your working day effectively to generate maximum productivity. This course covers the definition of time management plus tips and techniques to manage your time effectively.

This course is designed to help you understand 'Root Cause Analysis' and its importance in solving problems. It will also help you learn about the tools used to conduct root cause analysis. It also aids you in understanding the difference between finding the cause for a problem and finding its root cause.

What are the requirements?

  • Familiarity with basic management concepts is a plus

What am I going to get from this course?

  • Differentiate between communication and effective communication.
  • Understand the need for communicating effectively.
  • Utilize the tips given on effective communication and practice them when communicating in your organization.
  • Learn the meaning of time management.
  • Implement the techniques of time management.
  • Understand the benefits of time management.
  • Understand the concept of ‘Root Cause Analysis’

What is the target audience?

  • Working professionals for skill enhancement
  • People aspiring to pursue management careers
  • People whose roles involve managing conflicts
  • People who need to resolve customer complaints
  • People who aspire to be effective leaders

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.

Curriculum

Section 1: Effective Communication
02:36

Effective communication is an essential skill for everyone, especially in the work place. Learn why effective communication is important and the tips and techniques to communicate effectively.

Effective Communication - Part 2
Preview
12:50
Effective Communication - Part 3
05:17
Effective Communication - Part 4
06:41
Effective Communication - Part 6
06:28
Effective Communication - Part 5
08:49
10 questions

Please attempt the quiz to check your understanding.

Section 2: Time Management
06:26

Time management is knowing how to utilize the 24 hrs one has effectively to generate maximum productivity. This course covers the definition of time management and tips and techniques to manage your time effectively.

Time management is crucial in personal as well as professional life. Time management will not only result in improved efficiency at work but will also give you better work life balance.

Time Management - Part 2
16:21
Time Management - Part 3
04:56
Time Management - Part 4
07:31
5 questions

Please attempt the quiz to check your understanding.

Section 3: Root Cause Analysis
08:57

This course is designed to help you understand what 'Root Cause Analysis' is and why is it important to solve problems effectively. It helps you to understand the meaning of root cause analysis. This course will help you in learning about the tools used to conduct root cause analysis. It also helps you understand the difference between the effect of just finding the cause for a problem and finding the root cause of a problem.

Subtopic 2 - Process of RCA
07:41
Subtopic 3 – Tools Used for RCA
11:43
Subtopic 4 - Case Study
06:20
7 questions

Please attempt the quiz to check your understanding.

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Instructor Biography

Latitude Edutech, Top eLearning Content Development Company

Latitude Edutech provides solutions for content creation and aggregation in eLearning.

We create content of high quality along with Subject Matter Experts to add to the knowledge levels of learners. We develop both packaged and custom learning programs tailored to our customers' needs. Our programs are aligned to add value to business and to individuals.

Latitude Edutech was founded to deliver scalable solutions that assist our customers to address a wide audience with learning solutions. Members of the Latitude team include management graduates, instructional designers, graphic artists, engineers, trainers and subject matter experts, working towards this goal. Our organizational structure has been designed to support future growth and innovation while levering operational, managerial and marketing efficiency.

Instructor Biography

Timothy Miller, Vice President, Academy & Life Care Services - TÜV Rheinland

Born in the UK, Timothy Miller grew up in several countries including, India, Australia, Japan and Switzerland. He earned a degree in Economics and International Development from the University of Bath and has completed further management education programs at ESMT University in Berlin.

Timothy has been part of the TUV Rheinland Group for the past 10 years. He is currently the Regional Director (IMEA) for the System Certification Division as well as Vice President for Academy & Life Care here in India. Timothy has previously held several management roles with the company in Japan, Australia and Dubai. Managing diverse teams in multiple countries has given him an in-depth insight into the importance of communication in business.

Brief career synopsis

Vice President – Academy & Life Care Division

TUV Rheinland India Pvt. Ltd, Bangalore, India

June 2013 - Present

Regional Director, India, Middle East and Africa – Management System Certification Division

TUV Rheinland India Pvt. Ltd, Bangalore, India

November 2012 - Present

Deputy General Manager,

TUV Rheinland Middle East FZE. Dubai, UAE

July 2011 – January 2013

Global Head Supply Chain Security Services

TUV Rheinland Group

June 2008 – June 2011

Business Development Manager

TUV Rheinland Australia Pty. Ltd. Melbourne, Australia

January 2010 – July 2011

Assistant Manager – Brand Risk Management Services

TUV Rheinland Japan Ltd., Yokohama, Japan

December 2005 – December 2009

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