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Assertive Communication: Conflict Management and Feedback
Role play
Mejor valorados
Calificación: 4,5 de 5(402 valoraciones)
1763 estudiantes
Última actualización: 3/2026
Inglés

Lo que aprenderás

  • Identify common barriers to clear communication and develop strategies to overcome them
  • Gain tools for providing constructive feedback that encourages growth without provoking defensiveness.
  • Learn the principles of assertive communication to confidently express your needs and boundaries.
  • Practice communicating anger constructively, avoiding destructive patterns and misunderstandings.
  • Develop techniques for respectful, honest expression that values both your feelings and those of others.
  • Improve conflict management skills to address disagreements or misunderstandings positively and proactively.
  • Build stronger, more respectful relationships by eliminating manipulative or aggressive habits.

Contenido del curso

6 secciones40 clases3 h 47 m de duración total
  • Introduction2:59
  • Welcome to the course0:30
  • Building Trust7:17
  • Understanding Intolerance7:19
  • The Nuance between Agreeable and Harmless13:16
  • The Downsides of being Competitive13:23
  • Transactional Analysis - Part 111:27
  • Transactional Analysis - Part 28:20
  • A Constructive Alternative: The Empowerment Dynamic0:40
  • Self-Reflection for Relationships5:25
  • Join my Community!0:26
  • Mastering Relationships Dynamics

Requisitos

  • No previous communication training is required to enroll in this course
  • Be open to a perspective change
  • Numerous workbooks included to enhance your learning experience
  • Taking notes is advised for the topics that foster self-reflection
  • This course can be studied anywhere with a stable internet connection
  • Videos are downloadable and accessible on tablet, smartphone or computer

Descripción

Note: This course is not suitable for students enrolled in my training "A Practical Guide to Healthy Relationships"


Communication is more than just words—it’s a vital tool for strengthening connections, setting healthy boundaries, providing feedback, and managing conflicts effectively. When done right, communication helps you express yourself openly and respectfully, allowing you to build trust in your relationships, both personal and professional.


Unfortunately, many of us have internalized patterns that weaken our interactions. We may blame, criticize, or manipulate, damaging relationships and eroding self-esteem. Or we might tolerate these behaviors from others out of a fear of conflict or difficulty saying “no.”


So what's the alternative? This course offers a practical, research-based approach to assertive communication, using insights from social psychology, transactional analysis, and NLP. Here, you’ll gain essential tools for expressing yourself in ways that support both your needs and those of others.


In this course, you will:


  • Identify common barriers to clear communication and develop strategies to overcome them.

  • Gain tools for providing constructive feedback that encourages growth without provoking defensiveness.

  • Learn the principles of assertive communication to confidently express your needs and boundaries.

  • Practice communicating anger constructively, avoiding destructive patterns and misunderstandings.

  • Develop techniques for respectful, honest expression that values both your feelings and those of others.

  • Improve conflict management skills to address disagreements positively and proactively.

  • Build stronger, more respectful relationships by eliminating manipulative or aggressive habits.


This course is not just about acquiring knowledge; it's about putting that knowledge into action. Through practical exercises and ongoing support, you'll discover tried and tested strategies to improve your communication skills. When you subscribe, you'll have immediate access to a comprehensive educational content that includes, in addition to the videos, multiple ebooks (in pdf format). Perfect for busy professionals, you can complete it at your own pace and on your own time.

See you in the first video!


Credits:

Picture: Infographic vector created by pch.vector

Song: Sappheiros - Embrace

¿Para quién es este curso?

  • Professionals who want to improve workplace communication, provide effective feedback, and handle conflicts constructively with colleagues or supervisors.
  • Managers and team leaders looking to build trust within their teams, set clear boundaries, and foster a positive work environment.
  • Individuals in personal relationships who wish to improve their communication, set healthy boundaries, and avoid misunderstandings with family, friends, or partners.
  • People who struggle with assertiveness and want to develop confidence in expressing their needs and opinions respectfully.
  • Anyone experiencing recurring conflicts or communication challenges in any area of life, seeking practical tools to address these issues effectively.
  • Aspiring leaders or entrepreneurs who need strong interpersonal skills for leading and managing relationships with clients, employees, or partners.
  • Those aiming to build self-respect and mutual respect in their relationships by learning healthy ways to communicate and manage emotions.