This is your first step towards the beginning of a new and rewarding career in reception and administration.
The Extraordinary Receptionist Training workshop is about giving you the tools to develop the receptionist skills required by employers. The training will give you confidence, enthusiasm and a positive attitude when applying for a job as the face and voice of your employer; and as an Extraordinary Receptionist.
You are all here from various backgrounds to obtain the skills for your next career move as an Extraordinary Receptionist.
You can expect to be proficient in the following: meet & greet clients, answering the phone professionally / handling difficult callers, dressing for success, confidentiality, typing, email etiquette, commonly used software, OH&S, glossaries, job seeking, resume / cover letter writing, interview hints / preparation.
The Extraordinary Receptionist Training workshop is about giving you the tools to develop the
reception skills required by employers. The training will give you confidence, enthusiasm and a
positive attitude when applying for a job as the face and voice of your employer; and as an
To keep the business running smoothly, as an Extraordinary Receptionist you will have recurring
daily duties to perform.
As a Receptionist, you are the face of the company/organisation. Image and eye contact are
among the first things that visitors notice. Dress code is imperative to this role.
Meeting and greeting etiquette is a must for a successful business and for an Extraordinary
Here are some positive attributes and qualities that you should strive for in your role as an Extraordinary Receptionist.
How you answer the telephone is very important because it will reflect on the whole business, remembering that some business is only dealt with over the telephone. There are many situations that are dealt with over the telephone by the Receptionist.
Confidentiality is how we, as employees, take care of private information once it has been disclosed.
Privacy is the right of individuals to keep information about themselves from being disclosed.
Maintaining confidentiality is part of your role as a team player. Confidentiality extends to colleagues and the workplace.
An Extraordinary Receptionist is the Face and the Voice of the organisation. To be the Face and the Voice of an organisation you will need to demonstrate the following skills and abilities.
Organisational skills and time management are essential to an Extraordinary Receptionist. Don’t underestimate the importance of your receptionist skills in the overall professional image and success of the organisation.
Most administration and Reception work will require typing skills at a minimum speed of 40-50 words per minute (wpm) and accuracy is always preferred to speed.
Email is not confidential: Don't send anything via your office email that you wouldn't write on the back of a postcard for everyone to read - your communication is owned by the organisation and can be easily intercepted … by your boss.
Most organisations have the following software installed on their computer system and on individual work stations.
Employers have a duty of care to provide a healthy and safe working environment under the Victorian Occupational Health and Safety Act 2004 and Common Law.
Medical & Real Estate Abbreviations
Organisational skills are essential to an Extraordinary Receptionist. Your attitude plays a major role in how successful you are as an Extraordinary Receptionist.
When seeking new employment, you need to be vigilant. It is almost a full time job in itself. There are several ways to look for a job, here are some methods.
This workshop has given you the confidence to pursue the job of your dreams as an Extraordinary Receptionist and you will carry the tools and skills learnt today throughout your career. Your enthusiasm and positive attitude will take you a long way in applying for and securing a role in reception. Your rewarding career will be a sense of achievement now and in the future where your professionalism will shine.
A downloadable copy of the course handbook is available for you in the "resources" section.
And don’t forget… “why be an ordinary receptionist when you can be extraordinary”