ERT Receptionist Training
4.0 (12 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
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ERT Receptionist Training

Your first step towards the beginning of a new and rewarding career in reception and administration.
4.0 (12 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
22 students enrolled
Created by Josephine Rullo
Last updated 7/2016
English
Curiosity Sale
Current price: $10 Original price: $30 Discount: 67% off
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Includes:
  • 30 mins on-demand video
  • 1 Supplemental Resource
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Perform basic duties within a receptionist/administration role.
  • Work in many fields - accounting, hospitality, legal, medical and real estate.
  • Apply for a job as the face and voice of your employer.
  • Have the tools to develop the reception skills required by employers.
View Curriculum
Requirements
  • An understanding of the English language, both written and oral.
Description

This is your first step towards the beginning of a new and rewarding career in reception and administration.

The Extraordinary Receptionist Training workshop is about giving you the tools to develop the receptionist skills required by employers. The training will give you confidence, enthusiasm and a positive attitude when applying for a job as the face and voice of your employer; and as an Extraordinary Receptionist.

You are all here from various backgrounds to obtain the skills for your next career move as an Extraordinary Receptionist.

You can expect to be proficient in the following: meet & greet clients, answering the phone professionally / handling difficult callers, dressing for success, confidentiality, typing, email etiquette, commonly used software, OH&S, glossaries, job seeking, resume / cover letter writing, interview hints / preparation.

Who is the target audience?
  • Anyone interested in having a career in reception / administration work.
  • Professional, career-minded indiviuals interested in making a good impression with their clients.
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Curriculum For This Course
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Basic Receptionist Training Course
17 Lectures 29:43

The Extraordinary Receptionist Training workshop is about giving you the tools to develop the
reception skills required by employers. The training will give you confidence, enthusiasm and a
positive attitude when applying for a job as the face and voice of your employer; and as an
Extraordinary Receptionist.

Preview 02:24

To keep the business running smoothly, as an Extraordinary Receptionist you will have recurring
daily duties to perform.

ERT Basic 02 - Receptionist Duties
01:49

As a Receptionist, you are the face of the company/organisation. Image and eye contact are
among the first things that visitors notice. Dress code is imperative to this role.

ERT Basic 03 - Dress for Success
00:57

Meeting and greeting etiquette is a must for a successful business and for an Extraordinary
Receptionist.

ERT Basic 04 - Meeting and Greeting Etiquette
01:46

Here are some positive attributes and qualities that you should strive for in your role as an Extraordinary Receptionist.

ERT Basic 05 - Positive Attributes and Qualities
00:22

How you answer the telephone is very important because it will reflect on the whole business, remembering that some business is only dealt with over the telephone. There are many situations that are dealt with over the telephone by the Receptionist.

Preview 04:06

Confidentiality is how we, as employees, take care of private information once it has been disclosed.

Privacy is the right of individuals to keep information about themselves from being disclosed.

Maintaining confidentiality is part of your role as a team player.  Confidentiality extends to colleagues and the workplace.

ERT Basic 07 - Confidentiality and Privacy
01:14

An Extraordinary Receptionist is the Face and the Voice of the organisation. To be the Face and the Voice of an organisation you will need to demonstrate the following skills and abilities.

Preview 04:05

Organisational skills and time management are essential to an Extraordinary Receptionist. Don’t underestimate the importance of your receptionist skills in the overall professional image and success of the organisation.

ERT Basic 09 - Effective Planning and Organisational Skills
03:40

Most administration and Reception work will require typing skills at a minimum speed of 40-50 words per minute (wpm) and accuracy is always preferred to speed.

ERT Basic 10 - Typing
01:11

Email is not confidential: Don't send anything via your office email that you wouldn't write on the back of a postcard for everyone to read - your communication is owned by the organisation and can be easily intercepted … by your boss.

ERT Basic 11 - Email Etiquette
02:18

Most organisations have the following software installed on their computer system and on individual work stations.

ERT Basic 12 - Commonly Used Software
00:37

Employers have a duty of care to provide a healthy and safe working environment under the Victorian Occupational Health and Safety Act 2004 and Common Law.

ERT Basic 13 - OH&S
00:14

Medical & Real Estate Abbreviations

ERT Basic 14 - Glossaries
00:08

Organisational skills are essential to an Extraordinary Receptionist. Your attitude plays a major role in how successful you are as an Extraordinary Receptionist.

ERT Basic 15 - What Not to Do at Reception
00:47

When seeking new employment, you need to be vigilant. It is almost a full time job in itself. There are several ways to look for a job, here are some methods.

ERT Basic 16 - Applying for Jobs and Resume Writing
03:06

This workshop has given you the confidence to pursue the job of your dreams as an Extraordinary Receptionist and you will carry the tools and skills learnt today throughout your career. Your enthusiasm and positive attitude will take you a long way in applying for and securing a role in reception. Your rewarding career will be a sense of achievement now and in the future where your professionalism will shine. 

A downloadable copy of the course handbook is available for you in the "resources" section.

And don’t forget… “why be an ordinary receptionist when you can be extraordinary”


ERT Basic 17 - Conclusion
00:59
About the Instructor
Josephine Rullo
4.0 Average rating
11 Reviews
22 Students
1 Course