How to Make and Take Phone Calls in English

Improve your English skills, increase your confidence and employability. It's time to pick up the phone!
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190 students enrolled
Instructed by Jacqueline Seidel Language / English
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  • Lectures 19
  • Length 1.5 hours
  • Skill Level Beginner Level
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 1/2015 English

Course Description

You want to improve your English skills in telephoning? You want to improve your confidence when speaking English on the phone? Need to make and take calls in English?

Then this course is for you!

I've been helping English learners become more confident, effective communicators since 2006.

THis course will give you the skills you need to make telephone calls in Englishh.

Together you'll learn to make phone calls in English, to take phone calls, to take messages, connect a caller, and to deal with typical problems.

You'll listen, read, write, and speak.

This course is different from otehr online courses - I'm your personal trainer, your trainer you can keep in your back pocket, ready to help whenever and wherever you need it.

Make the most of this offer! Enrol now!

What are the requirements?

  • You should already have some English knowledge (CEF A1+ / CEF A2).

What am I going to get from this course?

  • learn English for making and taking business telephone calls
  • increase your vocabulary
  • increase your confidence
  • solve typical communication problems
  • be more effective at work and increase your employability skills

What is the target audience?

  • Students should have a CEF A1+ / CEF A2 English level.
  • This English course is for people who need better, more effective telephoning skills for business communication. It is not for native English speakers.

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.

Curriculum

Section 1: Herzlich Wilkommen!
03:14

Why are we here, who am I, and what are we going to learn together? These are the questions answered in this lecture.

04:27

This lecture describes who your trainer is, and what qualifies me to teach you.

In brief : nine years' experience as an English and business skills trainer in Germany, working with large corporations, small and medium enterprises, groups and individuals, providing online and face-to-face training in business and general English; successfully self-employed and respected in the region; published by Cornelsen Verlag (original business English training material, available online).

I have taught Telephoning English to private individuals, secretaries and CEOs as well as staff in sales, purchasing, marketing, development, quality and customer service departments.

If you have any questions, please let me know - either in a message, or via the Discussion Board.

Pre-Course Questions
Article
Section 2: Reviewing the Basics
08:21

In this lecture we review the English alphabet - a basic but critical step for telephoning! This lecture includes exercises and "repeat after me" activities.

04:01

This lecture gives you practice in listening to real-life people answering the phone.  You need to listen and answer questions - this is where the course gets active.

Are you ready?  Fantastic!

04:48

Before we begin we have to cover the basics. In my many years' experience these need a polish before launching into the next phase (actually telephoning!)... after all, what use is knowing great telephoning phrases in English if you can't spell your name or give your email address??

So this lecture covers the basics of giving telephone numbers, including area and country codes. By the end of this lecture you'll be a professional at this!

Listening Activity 2 - Numbers
04:57
06:41

Before we begin we have to cover the basics. In my many years' experience these need a polish before launching into the next phase (actually telephoning!)... after all, what use is knowing great telephoning phrases in English if you can't spell your name or give your email address??

So this lecture covers the basics of giving email and web addresses, including correct terminology for:

@

.

-

_

/

By the end of this lecture you'll be a professional at this!

Listening Activity 3 - Letters
04:31
Article

Before we begin we have to cover the basics. In my many years' experience these need a polish before launching into the next phase (actually telephoning!)... after all, what use is knowing great telephoning phrases in English if you can't spell your name or give your email address??

So this lecture covers the basics of giving postal addresses, including terminology differences between British and American English. By the end of this lecture you'll be a professional at this!

Section 3: Making Calls in English
Article

In this lecture we prepare ourselves for making a call in English, by first examining what difficulties can arise. Strategies for dealing with this difficulties are presented, standard phrases provided, and this forms a great foundation for the practical application of this knowledge which comes in the next lecture.

By the end of this lecture students will be mentally prepared for making their calls in English.

15:24

This lecture takes you step-by-step through the processes and phrases needed to make calls.

Listening Activity 4 - Introducing Yourself
07:16
Article

This text-based lecture outlines the main phrases we learned in the previous lecture, and adds some more. These can be printed and kept next to your phone.

Making a call - the Quiz!
3 questions
Section 4: Taking Calls in English
10:53

In this lecture we focus on the language you need to answer the phone: what can you say? How can you connect a caller to someone else? How can you take a message?

By the end of this lecture you'll have answers to all those questions!

Let's go!

Section 5: Dealing with Difficulties
08:35

What problems arise when telephoning in English?

This lecture examines three main problems - speed, volume and content - and proposes solutions.

You'll learn phrases to use to help you overcome these problems.

Section 6: Conclusion
Self-Evaluation
Article
03:16

Thank you so much for taking part in this course! I hope that you have increased confidence to make and take phone calls in English, and to deal with problems as they arise. Please let me know if you have any questions - natürlich kannst Du auf Deutsch oder auch Englisch schreiben. I look forward to your feedback!

Bis bald!

Section 7: Retired Lectures
Article

This lecture gives you a run-down of what is where in Udemy, so you can take full advantage of the fabulous features such as the communicating with fellow-students on the Discussion Board, taking downloadable notes and downloading supplementary material.

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Instructor Biography

Jacqueline Seidel, Training Specialist / Instructional Designer

ENGLISH PROFILE:

I offer two distinct types of courses: for instructional designers and ESL professionals, and for English learners.

For Instructional Designers and ESL Professionals - I want to show you how to build a successful career as a trainer by helping you focus on both the profession and the possibilities generated by implementing instructional design principles and observing best practice business management. 

Why? Because I love being a successful business owner, I love being a trainer. And I want to share this passion and enthusiasm with you, help you solve training problems and build a successful career.

For English Learners - capitalise on my ten years’ experience training business professionals in effective communication skills, and find out why my clients keep coming back for more!

So, who am I? I'm an Australian business skills and language trainer based in Germany since early 2006, and my professional background is originally in the Australian private and public sectors. I combine this business and policy background with a passion for providing interesting, engaging and enjoyable training programs.

Through my company, O'Connell Advanced Training Solutions, I provide advanced coaching and development in more effective business English communication, delivered through competency-based, customised, individual or small group training programs.

My clients include multi-national corporations, medium-sized enterprises and individuals.

I look forward to seeing you in my courses and to helping you be the best trainer you can be. 

You can contact me for workshops or customised face-to-face training solutions.

UND JETZT AUF DEUTSCH:

Seit 2006 arbeite ich als freiberuflicher Sprachtrainer in Deutschland. Mit meinem Unternehmen O’Connell Advanced Training Solutions arbeite ich für Privat-Personen sowie Studenten  aus verschiedensten Unternehmen und Industriezweigen, um Englisch-Kenntnisse effektiv zu verbessern und interkulturelle Besonderheiten zu vermitteln.

Der Fokus meines Trainings liegt auf kompetentem, individualisiertem Unterricht mit starker Erfolgsorientierung. Praxisnähe, moderne Lehrmethoden und engagierter und unterhaltsamer Unterricht machen das Lernen bei mir einfacher und schneller.

Je nach Situation kann der Unterricht für Einzel-Personen oder kleine Gruppen, als persönliches Training oder als Online-Lesson organisiert werden.

Gerne helfe ich Dir, Dein Englisch zu verbessern! Kontaktiere mich einfach, und gemeinsam finden wir den besten Weg zum “Englisch-Profi”.

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