English for Telephoning: How To Make and Take Phone Calls

In this lecture we review the English alphabet - a basic but critical step for telephoning! This lecture includes exercises and "repeat after me" activities.

This lecture gives you practice in listening to real-life people answering the phone.  You need to listen and answer questions - this is where the course gets active.

Are you ready?  Fantastic!

Before we begin we have to cover the basics. In my many years' experience these need a polish before launching into the next phase (actually telephoning!)... after all, what use is knowing great telephoning phrases in English if you can't spell your name or give your email address??

So this lecture covers the basics of giving telephone numbers, including area and country codes. By the end of this lecture you'll be a professional at this!

Before we begin we have to cover the basics. In my many years' experience these need a polish before launching into the next phase (actually telephoning!)... after all, what use is knowing great telephoning phrases in English if you can't spell your name or give your email address??

So this lecture covers the basics of giving email and web addresses, including correct terminology for:

@

.

-

_

/

By the end of this lecture you'll be a professional at this!

Before we begin we have to cover the basics. In my many years' experience these need a polish before launching into the next phase (actually telephoning!)... after all, what use is knowing great telephoning phrases in English if you can't spell your name or give your email address??

So this lecture covers the basics of giving postal addresses, including terminology differences between British and American English. By the end of this lecture you'll be a professional at this!

In this lecture we prepare ourselves for making a call in English, by first examining what difficulties can arise. Strategies for dealing with this difficulties are presented, standard phrases provided, and this forms a great foundation for the practical application of this knowledge which comes in the next lecture.

By the end of this lecture students will be mentally prepared for making their calls in English.

This lecture takes you step-by-step through the processes and phrases needed to make calls.

This text-based lecture outlines the main phrases we learned in the previous lecture, and adds some more. These can be printed and kept next to your phone.

In this lecture we focus on the language you need to answer the phone: what can you say? How can you connect a caller to someone else? How can you take a message?

By the end of this lecture you'll have answers to all those questions!

Let's go!

What problems arise when telephoning in English?

This lecture examines three main problems - speed, volume and content - and proposes solutions.

You'll learn phrases to use to help you overcome these problems.

Thank you so much for taking part in this course! I hope that you have increased confidence to make and take phone calls in English, and to deal with problems as they arise. Please let me know if you have any questions - natürlich kannst Du auf Deutsch oder auch Englisch schreiben. I look forward to your feedback!

Bis bald!

This lecture gives you a run-down of what is where in Udemy, so you can take full advantage of the fabulous features such as the communicating with fellow-students on the Discussion Board, taking downloadable notes and downloading supplementary material.