Empower your voice for better client contact
4.3 (27 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
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Empower your voice for better client contact

Enhance the effectiveness of your workplace communication with speech training.
4.3 (27 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
1,011 students enrolled
Last updated 9/2016
English
Current price: $10 Original price: $75 Discount: 87% off
5 hours left at this price!
30-Day Money-Back Guarantee
Includes:
  • 1 hour on-demand video
  • 8 Supplemental Resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Become aware of the important role your voice plays during client interaction
  • Choose the right tone of voice in any given work situation
  • Express yourself to the fullest with your voice
  • Let your voice contribute to the success of your business
View Curriculum
Requirements
  • Download the complimentary pdf-files with exercises
  • Practice your voice on a regular basis
Description

Become aware of the important role your voice plays when talking to clients or customers. Learn how you can improve your natural speaking habits, so that your voice can contribute to workplace success.

Train Your Voice To Improve Verbal Communication At Work With This Speech Training Course:

  • Recognize your body language and tone of voice
  • Learn about the do's and don'ts when talking on the phone
  • Become aware of the effects of thougth and emotion on the voice
  • Learn exercises for good posture and healthy breathing
  • Empower your voice with speech exercises 


Master voice techniques to improve the quality of your professional relationships

Communication is not just about the words you say. By learning voice techniques, you can consciously choose the right tone of voice in any situation, and you will always know how to express yourself to the fullest. Your voice will become a tool in your ability to influence, persuade and negotiate.

Whether you are a consultant or an account manager, owning a small business or working at customer services or sales: speech training can be helpful for anyone doing business. 


Content and overview

This course is open for all levels. Within 1 hour and 25 lectures, you will learn to communicate with more decisiveness and expressiveness. To start with, you'll become aware of the reasons why a good voice is important, and how you and your clients will benefit from improved voice use. You will also learn what defines a good voice. 

Then we will look into the specific subject of client contact. You will become aware of the important role body language and tone of voice play during professional interaction, and how they contribute to your message. Since your voice becomes even more important while talking on the phone, we've made a seperate lecture about telephone conversations.

In the next chapter you will become aware of the fact that emotions can affect your voice unintentionally, for instance when you're anxious. Learn to focus on breathing and regulating your thoughts and emotions. 

Now we're halfway through the course, and we will practise basic voice techiques together. We'll start with exercises for posture and breathing, and move on to speech exercises to improve resonance, volume, articulation, accents, intonation, pace and rhythm. For each technique you can download a pdf file with exercises, so you can practise in your own time as well. 

We finish with a bonus chapter about how to take care of your voice in order to avoid damage. A second bonus chapter contains tips to take care of your voice when it's temporarily hoarse or damaged, due to illness.

After taking this course, you will have a clear idea of your own vocal habits and the ways you can improve. You will have learned basic techniques to train specific aspects of your voice. Keep on practising daily, and your voice will become a powerful tool in enjoyable and rewarding communication with your clients!





Who is the target audience?
  • Consultants
  • Account managers
  • People owning small businesses
  • People working at customer services or sales
  • And everyone else who is dealing with verbal communication at work
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Curriculum For This Course
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Introduction
3 Lectures 04:02

Introduction of the course.

Preview 01:16

Communication is not just about the words you say. How you say things, is equally important.

Preview 00:50

Use specific voice characteristics in different situations.

Preview 01:56
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Client contact | face to face situation
9 Lectures 07:23

Why body language and tone of voice are important.

Preview 01:04

Body language: Maintain an open position.

2.1 Open posture
00:49

Body language: Keep reasonable eye contact.

2.2 Eye contact
00:41

Body language: Relax.

2.3 Relax
00:33

Using your voice: Speak slow, emphasize what's important.

Preview 01:08

Using your voice: Become aware of the pitch you use.

2.5 Pitch
00:50

Using  your voice: Take time for breathing in between sentences.

2.6 Take your time
00:40

Using your voice: Articulate well.

2.7 Articulate
00:27

Listening: an important skill for workplace success.

2.8 Listen
01:11
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Client contact | telephone conversation
1 Lecture 02:09

During a telephone conversation, your voice is even more important than in a face to face situation. Sometimes it's the first and only impression you can offer.

3.0 Telephone conversation
02:09
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The effect of thought and emotion on your voice
1 Lecture 03:19

This is an exercise for regulating your thoughts and emotions, called Self Empathy.

4.0 Thought and emotion
03:19
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Training your voice
8 Lectures 29:36
5.0 Training your voice: Introduction
01:16

The secret to upper body posture while breathing and speaking, is relaxation.

Preview 02:24

Deep, controlled breathing is the foundation for using your voice in a healthy way.

5.2 Breathing
03:52

A proper resonating voice sounds louder, stronger and it can handle more activity. It also gives your voice a sense of decisiveness and authority.

5.3 Resonance
04:18

When people want to speak out loud, they often do this by putting pressure on the throat and vocal folds. But the trick is to add more volume, without wearing out your voice.



5.4 Volume
05:25

Articulation is the act of vocal expression. It’s about speaking clearly and intelligible, and quite easy to train.
Preview 02:15

Intonation and accents is about making your speech more detailed, giving it nuance. If you use these voice techiques consciously, you will sound more authentic and you can show more concern and empathy for your clients cause or situation.

5.6 Accents and intonation
07:04

Whether you are a slow or a fast speaker, you can learn to vary your speech rate to give your speech a nice rhythm.

5.7 Pace and rhythm
03:02
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Bonus lectures
3 Lectures 08:23

The following suggestions are meant to guide you in taking care of your voice and preventing some voice problems.

6.1 Keeping your voice healthy
02:48

When you suffer from hoarseness or voice loss, this is called laryngitis. It will cure by itself within one or two weeks, but there are actually quite some things you can do to quicken the process.



6.2 Six tips to cure a hoarse voice
04:29

Thank you for taking this course! We would like to hear about your experience.

6.3 Closing note
01:06
About the Instructor
Laura Stavinoha
4.3 Average rating
27 Reviews
1,011 Students
1 Course
Voice coach

I am a musical performer, composer, producer and coach specialised in voice and singing. Moreover, I have worked as a copywriter, project manager and general manager for various companies – both culture and corporate – where I have enabled and executed many projects. 

With over 15 years of training as a (classical) vocalist, more than 10  years of working experience as a professional voice user and performer, I began practicing as a voice coach in 2012. I also have  over 7 years’ experience as a booking manager at MultiVoice  International Voice Agency.

As a vocalist, I’ve been involved in many styles: from baroque to house music and from contemporary classical to my own pop songs. For years, I have studied the spoken and unspoken rules of various music genres. But currently my focus is the authentic, intuitive voice, independent towards acknowledged traditions. Since the voice is the mirror of the soul, just like the eyes, it tells a lot about who you are.  

I pass on my knowledge and insights about voice and singing to those who want to grow awareness and deepening in that respect. I have an unconventional approach where the individual is at centre, not one particular method or technique. The unique character of every single voice is what I’m looking at, and together we will work on how you can express yourself to the fullest.

Ken van Mierlo
4.3 Average rating
27 Reviews
1,011 Students
1 Course
Video director & personal development enthusiast

Everything in my life revolves either around filmmaking or personal development. In my professional life I work as a video director and film department head at an advertising agency based in Amsterdam. In my spare time I make short films and my goal is to make my first feature in three years. At Udemy I can combine my skills: meet people with awesome personal development content and help them spread their word in a professional way.