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Have you ever struggled connecting with people in small talk, at networking events or wondered why some people just seem to get on with everyone?
Have you ever wondered why some people achieve more success than others? What is it about how they behave and interact, how they are "wired" that drives them to greater success than others?
Does the level of your intellect (IQ) define your business destiny?
Author Daniel Goleman argues that our view of human intelligence is far too narrow, and that our emotions play major role in thought, decision making and individual success.
Self-awareness, impulse control, persistence, motivation, empathy and social deftness are all qualities that mark people who excel: whose relationships flourish, who are stars in their business endeavours.
This course goes through the 5 core principles of emotional intelligences to show you how you can identify, nature and strengthen them in yourself to increase self awareness, motivation, self control and emotion management amongst others.
"Mastering others is strength; mastering yourself is true power." Lao Tzu
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|Section 1: SECTION 1 - INTRODUCTION|
Hello! My name is Serah W. Lister and I am your ever smiling course instructor! Emotional Intelligence (EQ) is very important to me because it transformed my non existent career to a passionate profession!
Am sharing this invaluable information with you because when I started, I didn't have any letters after my name yet using emotional intelligence I was able to transform my life! It was like (still is) my secret sauce....
I was born in a little village in Africa and every day I walked miles to school, no one in their wildest dreams could have believed I would end up where I am today! Not even myself dared to dream bigger than the next step but those single steps have brought me a long long way from home to London a place that I call home today!
English is my 3rd language so I may not speak it very well but I never let it be a hindrance; I saw it as a positive challenge to master another language!
Why am I sharing all that? I want to show you it is possible, we can get rid of all the unsupportive stories we tell ourselves, reconnect with our dreams and achieve personal success!
Today, I hold a BA (Hons.) Business, a Member of Chartered Institute of Procurement & Supply (MCIPS), a Fellow of Institute of Enterprise and Entrepreneurs (FIOEE) and a PRINCE2 Practitioner (project management qualification) amongst others.
Today I am an Instructor, International Speaker, Author, Radio Presenter and Master Business Coach.
I have had the privilege to work as Senior Corporate Executive in U.K financial services and telecoms sectors for 12 over years and have vast experience in the areas of business strategy, negotiation, strategic sourcing, business development and personal development among others. Whilst most people knock days jobs this was a safe training ground for me that gave me access to experiences that have shaped my life.
I believe we can do so much more that we dare to believe, for me my ongoing commitment to personal development continues to open doors for me.
As you go through this course, be true to yourself - look at yourself and ask those difficult questions that we sometimes avoid. Aim high, write some high and mighty goals in place, that way you are guaranteed to never go home empty handed. That's the way I look at it!
That's a little bit from me and again, I would like to give you a welcome and let's talk more on the course.
Welcome to Emotional Intelligence course! It’s great to have you here with us!
We are all on a journey albeit at different places and there will be challenges along the way. I can say that confidently because I'm still on journey and one of the most important thing to me is having someone I can ask for pointers.
It’s awesome to have you here and I look forward to getting to know you and engaging with you through this course!!
The original theory of emotional intelligence was developed by two US psychologists Peter Salovey and John Mayer in 1990.
They defined Emotional Intelligence as a 'learned ability to perceive, understand and express our feelings accurately and to control our emotions so that they work for us, not against us'.
Emotional Intelligence is about;
For leadership positions, emotional intelligence competencies account for up to 85% of what sets outstanding managers apart from the average. (Daniel Goleman, Working with Emotional Intelligence, 1998
Let me give you those numbers again...
According to the 3 elements of communicating effectively, words only count for 7% of your success, whilst body language is 55% and your tonality is 38%.
Unless you are aware of this imbalance (my take!), it is very easy to focus on building your intellectual skills and then become very frustrated when all that IQ is not giving you the success.
That was my story and taking advantage of this 'imbalance' I was able to turn things around.
Whist this powerful fact is not taught in schools and we are driven to building the 7%, today we have the power to change that through emotional intelligence!
The AIMS of this course is to:
• To provide you with a FRAMEWORK for understanding Emotional Intelligence
The 5 Principles to Emotional Intelligence are divided into two categories which are Intrapersonal and Interpersonal
Intrapersonal - this is the inner intelligence we use to know, understand and motivate ourselves. It means you are look inside before looking out and includes:
On the other hand, Interpersonal is the outer-intelligence we use to read, sense, understand and manage our relationships with other people. This intelligence focuses on things outside of ourselves:
Emotional intelligence calls for a balance and you should aim to develop both your intrapersonal and interpersonal intelligence. You do this by focusing on the 5 core capabilities mentioned above
Section 1 Summary
Emotional Intelligence is defined as 'a learned ability to perceive, understand and express our feelings accurately and to control our emotions so that they work for us, not against us'.
In this module one we will expand the three elements under Intrapersonal category:
There are extra materials included throughout the course to help reinforce your learning and also help you assess your emotional intelligence.
Don't ignore then, have fun with them
|Section 2: SECTION 2 - SELF AWARENESS|
“There is only one corner of the universe that you can be certain of improving: and that is your own self.” ~ Aldous Huxley
When we think about self-awareness, what are the things you need to be aware of to become more ‘self-aware’?
Be aware of the following things and the ways in which they impact on what you do and contribute to your map of the world:
• Goals, immediate and long-term
How can you begin to identify the filters (hot buttons) that trigger your emotions and use this information positively to change events and achieve a more positive outcome?
There are 3 ways in which you can identify your emotional responses:
The Map Is Not The Territory (Alfred Korzybski, Science & Sanity, 1933)
Gauging The Mood By Hearing
Gauging the mood - Seeing
What does 'tuning into your senses' mean? It means paying attention to what you see and hear and not what you think you see and hear. This means you have to be attentive even in places you visit a lot of times.
Your beliefs, values, drivers and rules act as filters, distorting and deleting what otherwise might be important information.
Although our feelings are internal, they are often accompanied by outward (often physical) manifestations. By paying attention to theses external signals, you can begin to understand what these feelings mean for you, moment by moment.
It is generally accepted that an emotion is not simply an automatic physical response to a situation, but our interpretation of bodily changes and information available to us.
Keep a feeling diary
You can create a table like this one below; top heading and example one
Date/time | Thoughts | Emotions | Response | Outcome
22/01 I don't care angry No one cares about me Disinterested in life
Why is important to have have goals and know what they are?
The value of becoming aware of your goals is that you can use this information to help you develop the strategies necessary to get what you really, really want. It is not enough to write goals down, you have to be committed to them and be conscious of that they are all times as you will need to align your decisions with them otherwise you create a subconscious conflict. This is not always easy to identify and could create the habit of self sabotage as you can never go against yourself
Believe your behaviour
Set up exceptional goals
Recap on Section 2.
|Section 3: SECTION 3 - EMOTIONAL MANAGEMENT|
The reality of life is that it happens everyday!
There is nothing either good or bad but thinking makes it so. (William Shakespeare, Hamlet)
Managing our emotions effectively involves controlling those unproductive behaviours that really don’t get us anywhere. Winning a shouting match may feel great at the time but this is a short-term gain and transitory. You may end up losing a potential major client and this kind of behaviour does not support building effective relationships. In addition, raising your adrenalin levels will do nothing for your longer-term health!
Emotion Management is a Key Emotional Intelligence Capability
Let me give you a simple formula that will help you determine the outcome of every event:
The Dynamics of Emotion
Always, remember you have the power to choose how you see a situation no matter how challenging that event is.
Remember this, 'your beliefs, values, drivers and the rules you live by create your map of reality'.
If you can begin to recognise the way in which you delete, distort and discount important information, and make decisions on the basis of little real evidence (simply our own perceptions) you can begin to see how much of your emotional life is influenced by your map of the world.
Change the map and you change how you see, hear, feel and behave in the world.
You can change your interpretation of what you see and you can change your responses to it.
The following techniques explained in detail in the video are great to apply if you find yourself worrying.
1. Worry Buster Technique
2. One-day-at-a-time Technique
3. The 6 second Rule
4. 5-Step Freeze-Frame Technique
Recap on Section 3.
|Section 4: SECTION 4 - SELF MOTIVATION|
In order to achieve high levels of motivation, overcome setbacks and perform at our best, we need to be able to manage our own internal states, harness our emotions and channel them in a direction that enables us to achieve our objectives.
In my opinion, self motivation is one of those elusive things that is not constant and therefore requires that we be conscious of ourselves to keep it that the desired level.
Self – Talk
Write out each affirmation three times, in the first, second and third persons and repeat it to yourself as many times as possible.
Achieving State of flow
Two decades of research by the US based psychologist Czikszentmihalyi show that activities that both challenge and permit us to draw on existing knowledge are most likely to send us into a state of flow.
For this course, let's look at visualising an inspirational mentor following 4 steps which are discussed in the video.
There is a great awareness today of the different functions of the left brain (logic, reason, maths, reading, language and analysis) and the right brain (recognition, rhythm, visual imagery, creativity, synthesis, dreams, symbols and emotions). Taking advantage of this knowledge, you can develop your emotional intelligence by accessing all of the psychic resources you have available within you. No one is only either Right Brain or Left Brain though one function maybe be dominant.
Creative visualisation, using imagination, is a normal feature of the nervous system, which has largely been ignored for being labelled unscientific.
Creating an EI environment
These are guidelines to create an environment that is conducive to developing high EI; make sure your environment meets the following criteria:
The Power of Well-chosen Music
Music is a very broad term and the preference of music is very personal. There is more to music than words and research shows that music enhances performance.
Recap on Section 4
|Section 5: SECTION 5 - RELATIONSHIP MANAGEMENT|
Business Building with Emotional Intelligence
Hot To Build Strong Business Relationships
Why Relationships Fail
4 Ways of Building Relationships
Smart Networking Rules
6 steps to building effective relationships
Exceptional Tips to Building Business Relationships
|Section 6: SECTION 6 - EMOTION COACHING|
Introduction To Emotion Coaching
Emotion Coaching Skills
Successful Coaching Behaviour
4 Elements Coaching Framework
8-step Coaching Model
Raising Your Emotional Intelligence
Benefits of High Emotional Intelligence
|Section 7: SECTION 7 - CONCLUSION & COURSE WRAP UP|
Emotional Intelligence Course Summary
Congratulations - you have come a long way to this almost end point! and going back to where we started,
Let's recap on the course - it covers the 5 Principles to Emotional Intelligence and it's delivered in 2 modules.
The 5 Principles to emotional intelligence are divided into two categories which are Intrapersonal and Interpersonal
We have covered the first 3 principles that is;
In the next module (Module 2) we will be looking at Interpersonal category, the outer-intelligence we use to read, sense, understand and manage our relationships with other people. In simple terms this intelligence focuses on things outside of ourselves.
Register for Module 2 now and be sure to download your resources.
|Leaving a rating and review for the course that you’ve just taken.
Why is it necessary .
Here are 3 great reasons why is it important to leave a rating and review
Please watch the video carefully, it explains how and where to leave the review.I would like to thank you so very much for doing it and I look forward to reading it.
You've been a great student and I would like to share with you some bonus content and some exclusive offers as a way of saying thank you for taking this course. The next 2 lessons few lesson are bonus content and I will also attach a pdf document with where to get them.
I would like to connect with you and you will find me on all the social platforms under my name
Check out the pdf, I update it regularly to make sure that it has all my courses as they are published and the offers may change from time to time you never know. I really hope you enjoyed this course on Emotional Intelligene and I look forward to seeing very soon!
Serah - Your Smiling Instructor
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The attached assessment will help you gauge your level of assertiveness.
Please download this FREE worksheet and assess your Emotional Intelligence and remember to come back and give us some comments.
Please see the downloadable infographic that will help you understand the application of EQ and the relevance it has today in business.
Serah holds BA (Hons.) Business, MCIPS, FIOEE, PRINCE2 Practitioner, she's International Speaker, Author, Radio Presenter and Master Business Coach.
Serah has worked as Senior Corporate Executive in U.K financial services and telecoms sectors for over 12 years and has vast experience in the areas of business strategy, negotiation, strategic sourcing, business development and personal development among others.
To broaden and diversify her skills Serah immersed herself in the ever changing world of Digital Business, Internet Marketing and Consumer technologies and is an early adopter of emerging technologies.
Serah also works in the startup and entrepreneurship space and working with Silicon Valley VCs run Startup Bootcamps globally.
Commitment to personal development transformed Serah's life. She strongly believes that learning should be a lifelong habit. Today Serah not only teaches what she knows but she spends time daily learning new things.
'Every day is a school day' and Udemy is the perfect accessible 'school' 24/7 for the serious ones!