Emotional Competence
3.9 (6 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
157 students enrolled
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Emotional Competence

Develop Emotional Intelligence and Resilience: become better equipped to deal with emotional challenges of working life
3.9 (6 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
157 students enrolled
Created by Neil Thompson
Last updated 5/2014
English
Current price: $10 Original price: $35 Discount: 71% off
5 hours left at this price!
30-Day Money-Back Guarantee
Includes:
  • 3.5 hours on-demand video
  • 1 Supplemental Resource
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • By the end of this course you will be better equipped to deal with the emotional challenges of the workplace
  • In this course you will learn about emotional intelligence and resilience and appreciate why these are important skills to develop
  • You will learn how to manage your own feelings and respond effectively to other people's
View Curriculum
Requirements
  • There are no specific requirements for this course. Anyone with an interest in, and commitment to, developing their ability to manage the emotional dimensions of life should be well placed to undertake this course.
Description

This course, the equivalent of a full day's continuous professional development, offers insights into the significance of emotions and the need to be able to handle them skilfully and sensitively - our own emotions and other people's. Dr Neil Thompson guides you through some important aspects of developing emotional competence.

The workplace can be be a very emotionally challenging place, encompassing both our own feelings and those of the people we work with (clients, patients, service users, customers, colleagues, managers and other stakeholders). There are no easy answers to dealing with these challenges, but this course can provide a foundation of understanding that should make you better equipped to respond positively and constructively to the emotional demands of your working life.

It should help to promote emotional resilience and equip you to fend off stress, anxiety and depression, all of which can arise if emotional challenges are not handled effectively.

The course is divided into six lessons, preceded by a short introductory video and followed by a concluding video and certificate of completion. The course is flexible, in so far as you can proceed through it at your own pace and at times to suit you and your schedule. However, it is best followed in a linear fashion - that is, not beginning Lesson One until after you have watched the introductory video and not beginning Lesson Two until you have completed Lesson One, and so on.

You will need to download the Module Companion E-book from the main page of the course and print it out so that you can use it for: (i) making notes as you proceed through the course; (ii) completing the exercises; and (iii) having a record of your learning for future reference (and possibly for your employers if they have paid for this course on your behalf). Please make sure you have a printed copy of the Module Companion available before you begin Lesson One.

We hope you will find this course helpful and will benefit from the insights offered. Dealing with emotions can be very demanding, but also very rewarding.

The next two steps you need to take are to watch the introductory video (accessible from the main course page) and download and print out your Module Companion (also accessible from the main course page) - it doesn't matter in which order you do them, but you will need to do both before beginning Lesson One.

Good luck with your studies!

Who is the target audience?
  • All workplaces make emotional demands on us so potentially anyone in employment could benefit from this course. However, it will be of particular value to those people whose work brings them into regular contact with emotionally intense situations - for example: social workers, nurses, counselors, psychotherapists, pastoral staff and police officers and emergency services personnel.
  • The course will also be of value to people in management and leadership positions who may be called upon to handle emotionally sensitive situations in the staff they lead.
  • Members of the general public who want to improve the way they handle feelings - their own and other people's - will also find much of interest and use in this course.
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Curriculum For This Course
21 Lectures
04:07:46
+
Introduction
2 Lectures 02:41

Module Companion E-book
40 pages
+
Lesson One: Understanding emotion
3 Lectures 31:36
+
Lesson Two: Understanding emotional competence
3 Lectures 34:35
Lesson 2-1
13:27

Lesson 2-2
08:56

Lesson 2-3
12:12
+
Lesson Three: Avoiding burnout
3 Lectures 38:04
Lesson 3-1
10:07

Lesson 3-2
15:38

Lesson 3-3
12:19
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Lesson Four: Developing emotional competence
3 Lectures 36:24
Lesson 4-1
08:20

Lesson 4-2
13:38

lesson 4-3
14:26
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Lesson Five: Spirituality and values
3 Lectures 34:12
Lesson 5-1
11:23

Lesson 5-2
13:47

Lesson 5-3
09:02
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Lesson Six: Conclusion
3 Lectures 28:58
Lesson 6-1
07:30

Lesson 6-2
13:36

Lesson 6-3
07:52
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Conclusion
1 Lecture 01:16
Concluding video
01:16
About the Instructor
Neil Thompson
4.4 Average rating
112 Reviews
6,630 Students
9 Courses
The Avenue Learning Centre

Dr Neil Thompson is an independent writer, educator and adviser based in Wales. He has held full or honorary professorships at four UK universities. He is a well-published author with over 200 publications to his name, including 33 books, several of which are bestsellers. He has been a speaker at conferences in the UK, Ireland, Italy, Spain, Norway, the Netherlands, Greece, the Czech Republic, Turkey, Hong Kong, India, the United States, Canada and Australia.

He is a Fellow of the Chartered Institute of Personnel and Development, the Higher Education Academy and the Royal Society of Arts, and a board member of the International Work Group on Death, Dying and Bereavement. He was formerly the editor of the US-based international journal, Illness, Crisis & Loss and now edits the free e-zine, THE humansolutions BULLETIN. His main interests are in the field of well-being: equality and diversity; conflict management; stress; loss, grief and trauma; and reflective practice. He is a sought-after conference speaker, consultant and facilitator.