Email Marketing Part 1: Email Marketing for Total Beginners

An introduction and thorough foundation to one of the world's most powerful and cost-effective marketing channels.
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  • Lectures 40
  • Length 5 hours
  • Skill Level Beginner Level
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
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About This Course

Published 2/2015 English

Course Description

For Beginners Who Seek a SOLID FOUNDATION in Email Marketing

5 hrs, 12 min

Email Marketing is one of the most cost-effective and powerful marketing channels that has ever existed. Yet few businesses take full advantage of Email Marketing's full potential, which creates a huge opportunity for you and your business.

The first of a two-part series, this course (Part 1) is designed for anybody with zero to medium experience who wishes to develop a very strong foundation in Email Marketing, for uses including:

  • Self-employed, business owners, entrepreneurs, startups
  • Small to medium-sized businesses
  • Corporate marketing departments & enterprises
  • Agencies
  • Marketing consultants
  • E-commerce, SaaS & Web pure-play businesses
  • B2C & B2B companies
  • Bloggers & self-publishers

In today's world of social media-fueled online marketing, Email Marketing has become an often overlooked and underutilized channel for:

  • Customer acquisition
  • Lead generation & nurture marketing
  • Customer retention
  • Up-selling, cross-selling, and winning back lost customers
  • Connecting with your customers at a deeper level and staying "top of mind"

Modern Email Marketing is much more than building a list and firing off occasional batch-and-blast emails. Yet because many companies fail to take advantage of email's full potential, or fail to use even the full set of tools they're already paying for, there exists an opportunity to seize low-hanging fruit for any marketing professional who makes the decision to learn the basics of Email Marketing. This course lays the foundation for you to become an expert.

In this course, we start at the very beginning and quickly build up your knowledge of the "why" and "how-to" of Email Marketing, going deep into tactical detail in the areas that you need to know to become an expert, hands-on practitioner.

We also touch on more advanced topics so that you'll "know what you don't know," understand the full potential of Email Marketing, and provide a context for the more advanced topics covered in this course's sequel, Email Marketing Part 2: Advanced Email Marketing Mastery.

Intro music: Adam Lathrum "Digital Moon" (used with permission)

What are the requirements?

  • This course assumes no prior knowledge of Email Marketing.
  • General business and marketing savvy is helpful but not required.

What am I going to get from this course?

  • Create effective marketing emails that get delivered, opened, read, and convert well
  • Understand the uses of various types of emails used in Email Marketing
  • Decide on the style, tone, format, and length of emails for your company
  • Choose the right Email Service Provider (ESP) for your small-medium business or enterprise
  • Build a marketing email list from scratch or add to an existing house list
  • Understand the best days and times to send emails, as well as how often to send emails
  • Avoid problems and thoroughly understand the legal and ethical issues associated with Email Marketing
  • Comply with CAN-SPAM laws

Who is the target audience?

  • This course is designed for individuals with anywhere from zero to intermediate experience with Email Marketing, who would like to develop a very strong foundation in this highly effective and often overlooked marketing channel. No technical skills are required.
  • Marketing professionals in organizations ranging from small businesses to enterprises will be able to apply the knowledge, skills, tactics, and industry best practices taught in this course.
  • The course material, examples, and tips cover all varieties of Email Marketing use cases, including B2C, B2B, e-commerce sites, offline businesses, bloggers, Fortune 500, startups, and other businesses in virtually any industry.
  • Anybody interested in learning the techniques, tips, and tricks used by two 20-year industry veterans and best-selling authors who've helped top national brands build their house email lists to over a million subscribers.

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.


Section 1: Course Introduction

In this introduction, we explain why Email Marketing can give you a competitive edge and we describe the topics that will be covered in the course.

Section 2: Types of Email Marketing

This lecture explains what email marketing is and categorizes the different types of emails that are used.


This lecture goes into detail describing three important types of marketing emails:

  • Promotional emails
  • Newsletters & content-heavy emails
  • Event announcements & invitations

This lecture explains what transactional event-triggered emails are and provides examples.


This lecture explains what non-transactional event-triggered emails and provides examples of how such emails can be used for:

  • Cross-selling
  • Up-selling
  • Winning back lost customers

This lecture defines and explains the differences between:

  • Nurture marketing
  • Drip campaigns
  • Auto-responders

We provide an example of a 4-email drip campaign.


This lecture describes additional terminology related to Email Marketing:

  • Batch-and-blast
  • Targeted emails
  • One-to-one marketing
Section 3: How to Choose the Right Email Service Provider

This lecture explains what Email Service Providers (ESPs) are, how they work, and the reasons that most serious Email Marketers use them, broken into the following categories:

  • Workflow & efficiency
  • Capabilities
  • Deliverability

This lecture briefly surveys some of the more common features available in many Email Service Providers, including:

  • Subscriber management features
  • Email creation features
  • Social media tools
  • Campaign scheduling
  • List segmenting
  • A/B testing
  • Analytics
  • CRM integration

This lecture frames the issue of selecting an Email Service Provider in terms of:

  • Features
  • Cost
  • Deliverability
  • Reputation

This lecture goes into depth explaining the various tiers and methods of pricing used by Email Service Providers, including:

  • Low cost options
  • Flat rate pricing
  • CPM & per-email pricing
  • Recommendations for small businesses
  • Recommendations for larger businesses/enterprises
  • Tips for negotiating to get the best price

Additional ESP Recommendations (PDF)

We also provide an updated list of specific names and descriptions of our recommended ESPs for:

  • Entry level
  • Standard businesses
  • Enterprise & high-volume email senders
Section 4: Building Your Email List

This list explains the steps and provides tips for maximizing the effectiveness of email address captures forms on your Web site.


This lecture briefly summarizes some of the more common tactics for driving traffic to your email signup forms and goes into depth in two low-cost tactics in particular:

  • Free giveaways
  • Guest blogging

Resource: Free Tools for Checking Any Web Site's PageRank

This lecture, in the context of securing guest blogging opportunities, mentions the need to ascertain a target blog's importance using PageRank.

Here are just a few options (Google "pagerank checker" for many more options):

Web sites:

Chrome plugins:

Firefox add-ons:

If you find any broken links above, please notify us (the course instructors).


This lecture suggests additional ways to build your email list using:

  • Social media & sharing
  • Offline venues

This lecture describes what to do if you already have an email list to start with, as well as what to do if you haven't emailed to your list in a while.

Section 5: Opting In, Spam, Third-Party Lists, and Other Legal Concerns

This lecture defines spam and explains opting in, including:

  • Implied permission
  • Explicit permission
  • Confirmed permission (double opt-in)
  • Relationship & transactional emails

This lecture explains how to comply with the 2003 U.S. federal CAN-SPAM law, including:

  • Unsubscribe compliance
  • Content compliance
  • Sending behavior compliance

This lecture explains the problems and high risks associated with emailing to third-party lists (i.e., sending to people who have not opted in to receive emails from you directly).


This lecture discusses other legal concerns that all Email Marketers should be aware of, including:

  • Emailing to children
  • Emailing outside the U.S.
  • Privacy
  • Security
  • Intellectual property
Section 6: How to Create Great Emails - Part 1

In this lecture, we'll discuss the using your emails' tone to enhance and extend your company's brand, while also connecting more closely with customers.


In this lecture, we'll discuss the different email format options and the advantages and disadvantages of short versus long-form emails, with suggestions for discovering your emails' optimal length.


In this lecture, we'll explain the pros and cons of sending HTML versus simple text emails.


In this lecture, we introduce the subject of the next several lectures: Anatomy of an Email. We briefly define important terminology related to the parts of an email and we dive deep into effective use of the "from" line.


A continuation of Anatomy of an Email, we begin the first of three lectures on writing effective subject lines.


A continuation of Anatomy of an Email, the second of three lectures on writing effective subject lines.


A continuation of Anatomy of an Email, the last of three lectures on writing effective subject lines, with examples from twelve categories to help you generate creative ideas.


This lecture is the final installment of Anatomy of an Email, with coverage of your emails':

  • Salutation
  • Body
  • Closing
  • Signature
  • Footer

This lecture provides guidelines for ensuring that your HTML emails are constructed properly to display in different email clients and on different devices.


This lecture provides real-world examples of HTML emails of several email types:

  • Transactional email
  • Announcement/invitation email
  • Drip email
  • Newsletter - simple text
  • Newsletter - blogger, graphics, using ESP template

A continuation of real-world HTML email examples:

  • E-commerce, personalized data
  • Light use of graphics
  • Light use of graphics - multiple products
  • Light use of graphics - dramatic design
  • E-commerce, long-form
Section 7: How to Create Great Emails - Part 2

In this lecture, we explain how to avoid having your emails get stuck in ISPs' spam filters, including:

  • Spam checker tools
  • Text-to-image ratio
  • Multi-part email guidelines
  • Subject line spam filter triggers
  • Spam filter trigger words

This is the first of two lectures that explain how to create compelling emails that encourage your subscribers to click through. In this lecture, we cover:

  • How to create value
  • How to generate a desire to click through
  • Teasers
  • Effective promotions

This is the second of two lectures that explain how to create compelling emails that encourage your subscribers to click through. In this lecture, we dive deep into:

  • Creating effective calls-to-action (CTAs)

In this lecture, we discuss the role of writing ability in Email Marketing and explain how you can be an effective Email Marketer even if you're not a great writer.

Section 8: The Best Times to Send Emails

In this lecture, we discuss the best days to send emails, including:

  • Industry averages
    • Email volume
    • Open rates
    • Clickthrough rates
  • Hints from your analytics
  • Special case: B2B
  • Different days for different email types
  • Timing emails for promoting events
  • Special days to avoid

In this lecture, we discuss the best (and worst) times of day to send emails, including discussion of:

  • Mornings
  • Afternoon
  • Evening/night
  • Industry averages
    • Open rates
    • Transaction (conversion) rates
  • Special case: B2B
  • Special case: Mobile users

The first of three lectures, we discuss how often to send emails, including consideration of:

  • Frequency vs. relevance
  • Setting expectations

The second of three lectures, we discuss how often to send emails, including consideration of:

  • Newsletters & content emails
  • Quarterly
  • Monthly
  • Weekly
  • Daily
  • Alert emails
  • Multiple emails per week

The third of three lectures, we discuss how often to send emails, including consideration of:

  • Hints from analytics
  • Consistency
  • When to break the pattern
  • Advanced techniques
Section 9: Conclusion

In this lecture, we list the topics that will be covered in the sequel to this course, Email Marketing Part 2: Advanced Email Marketing Mastery.

16 questions

Now let's test your knowledge about email marketing.

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Instructor Biography

Greg Helmstetter, Strategy consultant

Greg Helmstetter is the author of two best-selling books: "Increasing Hits & Selling More on Your Web Site" (1997) and "Affiliate Selling: Building Revenue on the Web" (co-author, 2000). He co-founded two Silicon Valley startups: CrossCommerce and myGoals[dot]com, featured internationally by hundreds of media outlets. Greg has been interviewed by CNN, CNNfn, the New York Times, Time, Newsweek, USA Today, Wall St. Journal, CBS Early Show, NPR, BBC, and Rolling Stone. He has served on Cold Stone Creamery's Brand Advisory Board and Amazon's patent defense team, advises numerous technology startups, and currently sits on a USA Today panel of business leaders who provide insights into trends for the newspaper.

Greg is a partner at Monsoon Strategy, whose clients range from startups to Global Fortune 100 in industries including e-commerce/Internet, software, retail, consumer packaged goods, financial services, healthcare, aerospace, scientific/industrial, defense, and higher education.

He received his MBA in Marketing from the Wharton School in 1995.

Instructor Biography

Pamela Metivier, Partner, Monsoon University

Pamela began her career developing product design specifications for hospitality management, banking, and enterprise CRM systems. In 1998, she co-founded and helped build one of the world's first social bookmarking sites (in Silicon Valley) five years before del[dot]icio[dot]us was founded. Prior to that, she developed one of the world's first online banking applications. Pamela was a co-founder of myGoals[dot]com and the lead author of the Amazon bestseller "Affiliate Selling: Building Revenue on the Web" (John Wiley & Sons, 2000). This book has been published in four languages and used as a textbook in the Stanford MBA program.

Pamela has extensive experience in affiliate marketing, strategic partnerships, search marketing, e-commerce conversion optimization, social media, and product marketing. She learned the ropes while looking for ways to monetize her own startups, by directing marketing channels at drugstore[dot]com, and by launching and optimizing online channels for Monsoon Strategy clients for over 20 years.

Pamela has developed numerous business and marketing courses for universities and is now excited about focusing on creating courses that help others achieve their business and career goals.

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