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Most of us spend hours and hours through hundreds of emails that each of us sends and receives every day. We use e-mail to stay in touch while we are working, travelling or from home using desktops, laptops or smart phones. We are using e-mail to communicate with colleagues, employers, friends, family, as well as with business contacts around the world 24x7.
Email combines the spontaneity and informality of spoken communication without the body language and vocal hints with the strength of written communication.
However, Because of the speed with which they can be created and their lack of formality, many of us make embarrassing little mistakes that can easily cause problems, misunderstood, waste time, and reflect poorly on our image. Many people seem to forget that e-mail is, in fact, written communication, and, consequently, treat it much less carefully. Those who write the e-mails often seem to be overlooking how their message is coming across to the receiver.
Just as face to face communication etiquette affects your image, also what you write and how you write it affects the impression people take about you and the image of your organization.
Email etiquette is some sort of unspoken ground rules of writing emails and if you don’t know the etiquette of writing emails by now, then there is a big chance you might be losing opportunities already.
A slight mistake in an email might get your email totally ignored or even deleted right away or on the other hand it can get you labeled as a professional communicator and make a positive impression when communicating with new people.
In this course I will talk in detail about every aspect of writing the perfect email. You will learn when and when not to use email. When to use the CC and BCC elements of the emails. How to write a subject line that will attract your recipient attention. Learn the skills to write professional greetings, openings and closings. We will also talk about how to professionally layout a good looking email and of course how to make your readers acknowledge your professional writing style, tone, language used. All these are all worthy of your careful attention in order to earn trust and command respect.
Even if you have used email for ages, this course still is for you. All you need to do is follow the coming email etiquette tips in order to give your recipients the information they need, so they can act on your message and to give to yourself the professional image you deserve.
So sign up now and I assure you that you will see improvements in your email writing skills right away.
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Desktop, iOS and Android.
Certificate of completion.
|Section 1: Introduction|
Why Email EtiquettePreview
How good are you with Email Etiquette ?
Pros and Cons of EmailPreview
Before we Start
Do you really need to use Email?
Before composing an Email
|Section 2: Email Main Components Etiquette|
What is in To and Cc fields
BCc (Blind Carbon Copy)
The Importance of a Subject Line
Bad Subject LinesPreview
How to Construct a Good Subject Line ?
Assess your knowledge
|Section 3: Email Body Etiquette|
Structure of a good EmailPreview
Introduction and Purpose
The Perfect Email Writing Style
Action, Closing and Signature
Assess your knowledge
|Section 4: Great Professional Style|
Email Layout : How to look professional
How to act professional
Items to avoid in an emailPreview
|Section 5: More Email Etiquette|
I'm the managing director of ExpertWave, a training and consulting company based in Cairo, Egypt with branches in Dubai, UAE and Ottawa Canada focusing on project management, software Engineering and people development.
I teach project management and software engineering in various universities, provide custom trainings to international companies worldwide and a guest speaker at many conferences and conventions worldwide.
I'm a software engineering certified instructor from IEEE, the only certified instructor in the Europe, middle east and Africa region and I am certified PMP, ISTQB CTAL, PMI-Agile certified.
I have over than twenty-five years of practical software experience in major multinational companies like Apple, Corel and ITWorx. Including over 15 years in management and consulting positions.
Given this wide experience and having seen professionals being successful, and not being successful. This gave me the opportunity to work with different kinds of people from different backgrounds and cultures facing many difficult situations through the years. It also gave me the exposure to various industries like communication, petroleum, architecture, medical and much more.
I have analyzed and prepared highly effective programs to help young and experienced professionals to be successful practitioners.
I will put my experience between your hand so you can be an expert in dealing with all kinds of people in all kinds of situations