When you stop to think about our in person (face-to-face) communications, you become aware that tone of voice and word choice are indeed important elements to consider. When your audience can't see you (think webinars and phone calls) these aspects truly become game changing elements to consider for successful communication.
Did you know that 38% of “in-person communication comes from your tone of voice? It goes up to 82% when your audience can’t see you (think webinars and phone calls). You’ll actually hear how to use your volume, pace and inflections to get your audience to be completely engaged with a recipe to analyze and maximize your tone of voice.
In this program, you will learn how to analyze and maximize the tone of your voice and word selection by uncovering how the two inter-play for successful communications when you are not face to face. If you want to engage listeners even when they can't see you, this program is for you.
Fillers—words and phrases people use to cover verbal gaps—are word crutches. Presenters often use them out of fear. If you sense you’re about to begin a sentence with a filler, substitute a half-second pause.
There are four words and phrases to avoid completely, because they cast suspicion on anything you said previously:
Once you have eliminated fillers, words of deception, and absolutes from your vocabulary, you can then start to show more confidence through the words that you choose to say (or not say).
If you find uncertain words in your recording, replace them with one or more of the following words or phrases to suggest confidence:
Confident leaders can move their audience to action.
Does “Would you mind telling me what you came up with?” express confidence? How about, “If you wouldn’t mind, we’re going to go focus on [whatever] now”? Time and time again I observe presenters making such weak and ineffective remarks.
Instead, try this: “Tell me what you came up with.” Or say, “Start focusing on [whatever].” These are direct commands. Some presenters avoid using direct commands because they don’t want to sound too controlling. However, you can tell someone to do something without seeming dictatorial or disrespectful.
Everyone has his or her own “normal” volume, pace, and tone. Find your norm and work from that.
Inflection is largely a matter of where you put the emphasis on the word in a sentence or the syllables in a word. A change in emphasis can give a whole new meaning to a phrase or sentence.
Recall, your normal volume is one that feels comfortable and at which others can hear you easily in one-on-one interactions. Just like with inflections, by varying your volume, you can:
We’ve already discussed how the pause can be used to eliminate fillers and help you speak well. It can also be used to make you appear more confident. Being able to look at an audience directly, to hold your gaze and not to show any discomfort during a few moments of silence, have a very powerful effect. You may want to use such a moment to indicate what you have just said is so important or complex that you are giving the audience time to absorb it.
Jason Teteak knows what it takes to Rule the Room. The master trainer and speaking presentation teacher has taught more than 50,000 people how to flawlessly command attention.
He’s won praise and a wide following for his original methods, his engaging style, and his knack for transferring communications skills via practical, simple, universal, and immediately actionable techniques.
Jason first made a reputation in the medical training industry, where he was known as “the presentation coach and trainer who trains the trainers.” Teteak’s attention to detail and precision in communicating definitive information was honed in serving this lifesaving industry.
In response to many requests, he began to offer personalized services and quickly developed a following as a private coach and a consultant whose clientele includes elite institutions, universities, and top corporate executives.
His new book, Rule the Room, was recently published in the summer of 2013. He has developed more than fifty presentation and communication training programs ranging in length from one hour to three days that serve as the basis for this unique, practical, and comprehensive course.