Effortless Client Management
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Keeping clients on track - whether you are a designer, developer, freelance wordsmith, or countless other service-based professions - can be tough. Keeping things moving forward smoothly requires so much more than just steady communication or a good contract; this course dives into some tried-and-true tips for how to:
Don't leave your client management to chance - learn how to confidently lead clients and customers where they need to go, all while delivering a stellar work experience for both them and you.
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|Section 1: Welcome!|
Students will understand how to effectively deal with all types of clients
|Section 2: Taking Control Of Your Projects|
Students will understand how to "train" clients and manage expectations
Students will understand how to stand their ground and not get run over by pushy clients
|Section 3: Face Reality And Prepare Incentives|
Students will understand how to expect success but plan for eventual failure
Students will understand how to give clients incentives and ultimatums that actually work
|Section 4: What To Do When Things Don't Go As Planned|
Students will understand how to keep the upper hand
Students will understand how to accept that not all projects will go smoothly...and how to move on from those experiences
|Section 5: Tools Of The Trade|
This video will walk you through how we use Basecamp, giving you a solid working knowledge of the tool's capabilities.
This video will walk you through how we use Harvest, giving you a solid working knowledge of the tool's capabilities.
How We Use Evernote To Keep Track Of, Well, EVERYTHING
How We Use Zapier To Automate Tasks
Jennah Mitchell is a writer, senior-level project manager, and business marketing ideator. She has helped clients like Lego and Johnson & Johnson come up with wining ideas for their social media and digital marketing campaigns, and has been a top-rated Elance service provider since 2010.
Outside of Elance, Jennah has worked as a Project and Content manager at a Creative Media Agency for 8 years. She has written for several lifestyle magazines and holds a degree in Secondary Education and English. Jennah lives in Montana with her husband and three adorable little girls; in her free time she loves to read, explore the outdoors, and paddleboard
Her online courses walk students through things like managing clients, finding success on Elance, and more.