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Effortless Client Management

A tongue-in-cheek look at how to develop plans and processes that will make you a better client manager.
4.4 (6 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
726 students enrolled
Last updated 7/2015
$15 $65 77% off
30-Day Money-Back Guarantee
  • 31 mins on-demand video
  • 1 Article
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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Keeping clients on track - whether you are a designer, developer, freelance wordsmith, or countless other service-based professions - can be tough. Keeping things moving forward smoothly requires so much more than just steady communication or a good contract; this course dives into some tried-and-true tips for how to:

  • Maintain Project Control From Start To Finish
  • Train Your Clients
  • Increase Engagement
  • Receive Timely Feedback

Don't leave your client management to chance - learn how to confidently lead clients and customers where they need to go, all while delivering a stellar work experience for both them and you.

Who is the target audience?
  • This client management course is for anyone that deals directly with clients, or that is tasked with managing a project from A to Z. It is perfect for freelancers, entrepreneurs, and even businesses that want to get a better handle on their client relationships, contracts, and overall client management.
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What Will I Learn?
Create solid processes and plans that will better engage clients and that will help maintain project control from start to finish.
View Curriculum
  • No specific skills are needed for this course.
Curriculum For This Course
Expand All 11 Lectures Collapse All 11 Lectures 32:06
1 Lecture 01:03

Students will understand how to effectively deal with all types of clients

Preview 01:03
Taking Control Of Your Projects
2 Lectures 03:39

Students will understand how to "train" clients and manage expectations

Preview 02:10

Students will understand how to stand their ground and not get run over by pushy clients

Preview 01:29
Face Reality And Prepare Incentives
2 Lectures 03:55

Students will understand how to expect success but plan for eventual failure

Preview 02:14

Students will understand how to give clients incentives and ultimatums that actually work

Get better bait
What To Do When Things Don't Go As Planned
2 Lectures 03:19

Students will understand how to keep the upper hand

Keep an ace up your sleeve

Students will understand how to accept that not all projects will go smoothly...and how to move on from those experiences

Make like Elsa and "Let it go"
Tools Of The Trade
4 Lectures 20:08

This video will walk you through how we use Basecamp, giving you a solid working knowledge of the tool's capabilities.

How We Use Basecamp To Track Project Communications

This video will walk you through how we use Harvest, giving you a solid working knowledge of the tool's capabilities.

How We Use Harvest For Billing And Time Management

How We Use Evernote To Keep Track Of, Well, EVERYTHING

How We Use Zapier To Automate Tasks
About the Instructor
4.4 Average rating
12 Reviews
765 Students
3 Courses
Top-Rated Elance Provider; Senior Project/Content Manager

Jennah Mitchell is a writer, senior-level project manager, and business marketing ideator. She has helped clients like Lego and Johnson & Johnson come up with wining ideas for their social media and digital marketing campaigns, and has been a top-rated Elance service provider since 2010.

Outside of Elance, Jennah has worked as a Project and Content manager at a Creative Media Agency for 8 years. She has written for several lifestyle magazines and holds a degree in Secondary Education and English. Jennah lives in Montana with her husband and three adorable little girls; in her free time she loves to read, explore the outdoors, and paddleboard

Her online courses walk students through things like managing clients, finding success on Elance, and more.


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