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Effortless Client Management

A tongue-in-cheek look at how to develop plans and processes that will make you a better client manager.
4.4 (6 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
726 students enrolled
Last updated 7/2015
English
$15 $65 77% off
30-Day Money-Back Guarantee
Includes:
  • 31 mins on-demand video
  • 1 Article
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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Description

Keeping clients on track - whether you are a designer, developer, freelance wordsmith, or countless other service-based professions - can be tough. Keeping things moving forward smoothly requires so much more than just steady communication or a good contract; this course dives into some tried-and-true tips for how to:

  • Maintain Project Control From Start To Finish
  • Train Your Clients
  • Increase Engagement
  • Receive Timely Feedback

Don't leave your client management to chance - learn how to confidently lead clients and customers where they need to go, all while delivering a stellar work experience for both them and you.

Who is the target audience?
  • This client management course is for anyone that deals directly with clients, or that is tasked with managing a project from A to Z. It is perfect for freelancers, entrepreneurs, and even businesses that want to get a better handle on their client relationships, contracts, and overall client management.
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What Will I Learn?
Create solid processes and plans that will better engage clients and that will help maintain project control from start to finish.
View Curriculum
Requirements
  • No specific skills are needed for this course.
Curriculum For This Course
Expand All 11 Lectures Collapse All 11 Lectures 32:06
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Welcome!
1 Lecture 01:03

Students will understand how to effectively deal with all types of clients

Preview 01:03
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Taking Control Of Your Projects
2 Lectures 03:39

Students will understand how to "train" clients and manage expectations

Preview 02:10

Students will understand how to stand their ground and not get run over by pushy clients

Preview 01:29
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Face Reality And Prepare Incentives
2 Lectures 03:55

Students will understand how to expect success but plan for eventual failure

Preview 02:14

Students will understand how to give clients incentives and ultimatums that actually work

Get better bait
01:41
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What To Do When Things Don't Go As Planned
2 Lectures 03:19

Students will understand how to keep the upper hand

Keep an ace up your sleeve
02:22

Students will understand how to accept that not all projects will go smoothly...and how to move on from those experiences

Make like Elsa and "Let it go"
00:57
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Tools Of The Trade
4 Lectures 20:08

This video will walk you through how we use Basecamp, giving you a solid working knowledge of the tool's capabilities.

How We Use Basecamp To Track Project Communications
06:42

This video will walk you through how we use Harvest, giving you a solid working knowledge of the tool's capabilities.

How We Use Harvest For Billing And Time Management
05:14

How We Use Evernote To Keep Track Of, Well, EVERYTHING
03:09

How We Use Zapier To Automate Tasks
05:03
About the Instructor
4.4 Average rating
12 Reviews
765 Students
3 Courses
Top-Rated Elance Provider; Senior Project/Content Manager

Jennah Mitchell is a writer, senior-level project manager, and business marketing ideator. She has helped clients like Lego and Johnson & Johnson come up with wining ideas for their social media and digital marketing campaigns, and has been a top-rated Elance service provider since 2010.

Outside of Elance, Jennah has worked as a Project and Content manager at a Creative Media Agency for 8 years. She has written for several lifestyle magazines and holds a degree in Secondary Education and English. Jennah lives in Montana with her husband and three adorable little girls; in her free time she loves to read, explore the outdoors, and paddleboard

Her online courses walk students through things like managing clients, finding success on Elance, and more.

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