Effortless Client Management

A tongue-in-cheek look at how to develop plans and processes that will make you a better client manager.
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  • Lectures 11
  • Length 32 mins
  • Skill Level Beginner Level
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 7/2015 English

Course Description

Keeping clients on track - whether you are a designer, developer, freelance wordsmith, or countless other service-based professions - can be tough. Keeping things moving forward smoothly requires so much more than just steady communication or a good contract; this course dives into some tried-and-true tips for how to:

  • Maintain Project Control From Start To Finish
  • Train Your Clients
  • Increase Engagement
  • Receive Timely Feedback

Don't leave your client management to chance - learn how to confidently lead clients and customers where they need to go, all while delivering a stellar work experience for both them and you.

What are the requirements?

  • No specific skills are needed for this course.

What am I going to get from this course?

  • Create solid processes and plans that will better engage clients and that will help maintain project control from start to finish.

What is the target audience?

  • This client management course is for anyone that deals directly with clients, or that is tasked with managing a project from A to Z. It is perfect for freelancers, entrepreneurs, and even businesses that want to get a better handle on their client relationships, contracts, and overall client management.

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.

Curriculum

Section 1: Welcome!
Article

Students will understand how to effectively deal with all types of clients

Section 2: Taking Control Of Your Projects
02:10

Students will understand how to "train" clients and manage expectations

01:29

Students will understand how to stand their ground and not get run over by pushy clients

Section 3: Face Reality And Prepare Incentives
02:14

Students will understand how to expect success but plan for eventual failure

01:41

Students will understand how to give clients incentives and ultimatums that actually work

Section 4: What To Do When Things Don't Go As Planned
02:22

Students will understand how to keep the upper hand

00:57

Students will understand how to accept that not all projects will go smoothly...and how to move on from those experiences

Section 5: Tools Of The Trade
06:42

This video will walk you through how we use Basecamp, giving you a solid working knowledge of the tool's capabilities.

05:14

This video will walk you through how we use Harvest, giving you a solid working knowledge of the tool's capabilities.

How We Use Evernote To Keep Track Of, Well, EVERYTHING
03:09
How We Use Zapier To Automate Tasks
05:03

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Instructor Biography

Jennah Mitchell, Top-Rated Elance Provider; Senior Project/Content Manager

Jennah Mitchell is a writer, senior-level project manager, and business marketing ideator. She has helped clients like Lego and Johnson & Johnson come up with wining ideas for their social media and digital marketing campaigns, and has been a top-rated Elance service provider since 2010.

Outside of Elance, Jennah has worked as a Project and Content manager at a Creative Media Agency for 8 years. She has written for several lifestyle magazines and holds a degree in Secondary Education and English. Jennah lives in Montana with her husband and three adorable little girls; in her free time she loves to read, explore the outdoors, and paddleboard

Her online courses walk students through things like managing clients, finding success on Elance, and more.

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