Whether people sit and work side by side or have to collaborate from thousands of miles away, there will be misunderstandings, hurt feelings and conflict. In this course we explore some common reasons for workplace conflict and look at appropriate interventions and solutions to resolve them.
Some conflict is simple to resolve by understanding the impact your behavior or decisions have on others. Others stem from value differences which are much harder to bring to the surface and resolve. Of course, there are cultural differences, differences in style (very polite vs. very crude for example) and, unfortunately, conflict based on really inappropriate behavior.
After having been an arbitrator and mediator for many years, my personal bias is to attempt to resolve conflict in as benign a manner as possible. I much prefer mediation – except in extreme cases – to adjudication. This method is most valuable in situations where people can’t walk away and never deal with each other again. Not only do they have to work together – but so do their friends, co-workers and colleagues who no doubt have taken sides.
We explore interviewing and investigation techniques as well as alternative dispute resolution – consisting of Arbitration, Mediation and Conciliation.
This course teaches you methods with which to help your fellow employees resolve their workplace conflict.
Review Questions: Resolving Workplace Conflict
Final Exam: Resolving Workplace Conflict
Illumeo, incorporated in 2009, is revolutionizing the hide-bound world of corporate learning. Illumeo works with corporate professionals and organizations of all sizes to build the skills and capabilities that help everyone be an expert at their job.
Based in Silicon Valley, CA, Illumeo serves thousands of corporations and corporate professionals across Finance, Accounting, Human Resources, Sales and Marketing. The platform offers assessments, industry-benchmarked competency analyses, hundreds of expert-developed courses, collaborative tools, and the ability for companies to self-publish internal courses that promote institutional knowledge retention and dissemination.
Illumeo is the place for expertise management and we are dedicated to the proposition that everyone can be an expert at their job.
ArLyne Diamond, Ph.D. is an internationally recognized Leadership, Management, Professional Development and O-D consultant specializing in people and processes in the workplace. Multifaceted, Dr. Diamond has extensive experience in a wide range of disciplines (business, education, management, marketing, business ownership, psychology – and some economics and law as well.) This enables her to see things from a variety of angles and to cleave to the essence of a problem quickly, offering her clients creative and practical solutions.
Founder/Consultant : Diamond Associates - [1981-10 to Current]
Leadership, Professional and Organizational Development Consultant - working with many organizations in many industries.
President - Founder - Consultant : Diamond Associates - [1981-10 to Current]
I am a Leadership, Management, Professional Development and O-D Consultant. I work with individuals, groups, companies, government agencies and associations. My background is multi-faceted and includes business, management, psychology, marketing, and some economics and law - thus bringing a varied and diverse approach to my work. Known to be practical, insightful and having the ability to cleave to the essence of a problem, my clients appreciate and gain great value from my specializing in people and processes in the workplace.
I founded Diamond Associates in 1981 and have consulted to dozens of companies and individuals since that time.
In addition to consulting and training, I have extensive experience teaching at the university level and have taught a wide range of courses especially those considered "soft skills" to MBA students.
Ph.D., Psychology : Pacific University (formerly PGSP)