Effective Workplace Conflict Resolution
2.0 (1 rating)
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Effective Workplace Conflict Resolution

This course explores interviewing and investigation techniques as well as alternative dispute resolution.
2.0 (1 rating)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
12 students enrolled
Last updated 6/2017
English
Current price: $10 Original price: $100 Discount: 90% off
5 hours left at this price!
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Includes:
  • 3 hours on-demand video
  • 2 Articles
  • 2 Supplemental Resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Recognize differences due to external factors and how they lead to conflict.
  • Explore new ways to interview and investigate.
  • Discover alternative methods to handle disputes.
  • Recognize which type of intervention to use in which kind of situation.
  • Identify the differences in the major types of alternative dispute resolution.
View Curriculum
Requirements
  • No advanced preparation or prerequisites are needed for this course.
Description

Whether people sit and work side by side or have to collaborate from thousands of miles away, there will be misunderstandings, hurt feelings and conflict. In this course we explore some common reasons for workplace conflict and look at appropriate interventions and solutions to resolve them.

Some conflict is simple to resolve by understanding the impact your behavior or decisions have on others. Others stem from value differences which are much harder to bring to the surface and resolve. Of course, there are cultural differences, differences in style (very polite vs. very crude for example) and, unfortunately, conflict based on really inappropriate behavior.

After having been an arbitrator and mediator for many years, my personal bias is to attempt to resolve conflict in as benign a manner as possible. I much prefer mediation – except in extreme cases – to adjudication. This method is most valuable in situations where people can’t walk away and never deal with each other again. Not only do they have to work together – but so do their friends, co-workers and colleagues who no doubt have taken sides.

We explore interviewing and investigation techniques as well as alternative dispute resolution – consisting of Arbitration, Mediation and Conciliation.

This course teaches you methods with which to help your fellow employees resolve their workplace conflict. 

Who is the target audience?
  • Anyone interested in Human Resources.
  • Anyone interested in Personal Development.
  • Anyone interested in Management.
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Curriculum For This Course
13 Lectures
03:00:20
+
Introduction
11 Lectures 03:00:18

Some Brief Definitions of Alternative Dispute Resolutions
04:36

Some Reasons Why Conflict Occurs (Reasons A and B)
11:06

Some Reasons Why Conflict Occurs (Reason C)
15:05

Some Reasons Why Conflict Occurs (D - J)
08:56

Some Reasons Why Conflict Occurs (K - M)
09:15

Reducing Conflict Caused by Misunderstanding not Malice
10:20

When Cultures Clash
11:15

Some Workplace Examples
07:35

Investigating a Complaint and Conclusion
01:22

Resolving Workplace Conflict Continuous Play
01:30:09
+
Supporting Materials
2 Lectures 00:02
Slides: Resolving Workplace Conflict
00:01

Resolving Workplace Conflict Glossary/Index
00:01
+
Review and Test
0 Lectures 00:00

Review Questions: Resolving Workplace Conflict

Review Questions
6 questions

Final Exam: Resolving Workplace Conflict

Final Exam
10 questions
About the Instructor
Illumeo Learning
4.2 Average rating
66 Reviews
603 Students
159 Courses
Condensed and Efficient Courses for Busy Professionals

Illumeo, incorporated in 2009, is revolutionizing the hide-bound world of corporate learning. Illumeo works with corporate professionals and organizations of all sizes to build the skills and capabilities that help everyone be an expert at their job.

Based in Silicon Valley, CA, Illumeo serves thousands of corporations and corporate professionals across Finance, Accounting, Human Resources, Sales and Marketing. The platform offers assessments, industry-benchmarked competency analyses, hundreds of expert-developed courses, collaborative tools, and the ability for companies to self-publish internal courses that promote institutional knowledge retention and dissemination.

Illumeo is the place for expertise management and we are dedicated to the proposition that everyone can be an expert at their job.

Arlyne Diamond (Illumeo)
3.8 Average rating
4 Reviews
30 Students
8 Courses

ArLyne Diamond, Ph.D. is an internationally recognized Leadership, Management, Professional Development and O-D consultant specializing in people and processes in the workplace. Multifaceted, Dr. Diamond has extensive experience in a wide range of disciplines (business, education, management, marketing, business ownership, psychology – and some economics and law as well.) This enables her to see things from a variety of angles and to cleave to the essence of a problem quickly, offering her clients creative and practical solutions.

Founder/Consultant : Diamond Associates - [1981-10 to Current]
Leadership, Professional and Organizational Development Consultant - working with many organizations in many industries.

President - Founder - Consultant : Diamond Associates - [1981-10 to Current]
I am a Leadership, Management, Professional Development and O-D Consultant. I work with individuals, groups, companies, government agencies and associations. My background is multi-faceted and includes business, management, psychology, marketing, and some economics and law - thus bringing a varied and diverse approach to my work. Known to be practical, insightful and having the ability to cleave to the essence of a problem, my clients appreciate and gain great value from my specializing in people and processes in the workplace.

I founded Diamond Associates in 1981 and have consulted to dozens of companies and individuals since that time.

In addition to consulting and training, I have extensive experience teaching at the university level and have taught a wide range of courses especially those considered "soft skills" to MBA students.

Education

Ph.D., Psychology : Pacific University (formerly PGSP)