Decision Making: Solve Problems with Emotional Intelligence

Learn to solve problems and make decisions objectively managing emotions and using creativity and intuition
4.0 (32 ratings)
Instead of using a simple lifetime average, Udemy calculates a
course's star rating by considering a number of different factors
such as the number of ratings, the age of ratings, and the
likelihood of fraudulent ratings.
1,770 students enrolled
Instructed by Robin Hills Business / Management
Take This Course
  • Lectures 48
  • Length 3 hours
  • Skill Level Intermediate Level
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
Wishlisted Wishlist

How taking a course works


Find online courses made by experts from around the world.


Take your courses with you and learn anywhere, anytime.


Learn and practice real-world skills and achieve your goals.

About This Course

Published 12/2015 English

Course Description

How effective are you at processing information from your environment and using emotion to drive your decision making?

How rational and objective are you in solving problems?

From the decision to rise in the morning to the decision go to close your eyes and go to sleep at night, you are constantly solving problems and making decisions. Throughout each day you are confronted with a variety of problems and decisions that require a rational, thoughtful response underpinned with good emotional awareness.

This course is about proactively working towards solutions that help you to make timely decisions as you solve work problems to bring value to your company and your customers. In addition, the skills, processes and tools taught in this course can bring value to other aspects of your life.

Good decision making means that you can grasp problems and mindfully devise effective solutions. It means that you can deal realistically with situations as they arise and manage emotions and impulses that may disrupt effective decision making.

Both creativity and mindfulness form a basic part of solving problems along with intuition. Intuition is a decision making process that is often overlooked in business. Applied in a mindful way, and used well, it can add richness and speed to developing realistic solutions to problems.

The course is based around the Decision Making component of Reuven Bar-On's comprehensive assessment of emotional intelligence. You do not need any knowledge of this model or about emotional intelligence to take the course. (It is important for me to stress that I have no commercial affiliation with Reuvon Bar-on and the EQ-i 2.0 assessment.)

This course is a standalone course for anyone interested in understanding how to solve problems and make good quality decisions more effectively. It forms part of a comprehensive course that explores emotional intelligence in more depth.

The course covers the ways to stimulate creativity and looks in detail at the fashionable business technique of mindfulness. Within this course, mindfulness is applied to decision making.

You'll receive all the information that you need and will be coached using loads of practical hints that you can use straight away.

The course is made up of a series of lectures and contains course notes. There are a series of interactive practical activities that involve some interaction with other people and some reflection.

The course material makes up a one to two day workshop so is equivalent to 8 -12 hour's training. It forms part of our advanced emotional intelligence course endorsed by the Institute of Leadership and Management.

PLEASE NOTE - This course is NOT for you if you are not prepared to work through the practical activities that make up a fundamental part of the course.  Your decision making cannot be developed just by watching the video lectures.  It requires you to do some reflective thinking, to get some feedback and to discuss your development with others.  I'm afraid that you won't get the best from the course unless you are prepared to do this.

There are FIVE practical activities included within the course that are designed to help you to develop your decision making capabilities.  All of them require you to do some work outside of the course.

This course is being continually refined and updated to ensure it remains current and relevant.

Latest update - January 2017

What are the requirements?

  • You should have an interest and understanding of emotional intelligence but no prior knowledge and experience is needed to benefit from the course.
  • An interest in how to use your emotions and manage impulses to effectively solve problems and make optimal choices.
  • A willingness to learn more about innovation, creativity and mindfulness as techniques to use in problem solving and making decisions.

What am I going to get from this course?

  • Make better decisions through critical thinking and creative problem solving.
  • Recognize and remove barriers to creativity to foster an innovative work environment producing practical solutions.
  • Move beyond familiar ways of thinking and seeing the world and become open to new ways of listening, leading, responding, and innovating.
  • Use mindfulness to take the time to consider all of the attributes of the different options, and make more informed decisions.
  • Develop and build your emotional intelligence

Who is the target audience?

  • This course will support the development of your emotional intelligence by helping you to make better quality decisions. It will be of interest to anyone who is looking to develop their problem solving and decision making skills. It will help you to understand your reality and how it differs from others, how your emotions can influence your impulses, and how you can use mindfulness and creativity to drive your decisions and solve problems.
  • This course will NOT give you quick fixes or answers to your problems but help you in developing your capability to do this for yourself.

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.


Section 1: Introduction to the Course

An introduction to the effective problem solving and decision making course.


Some details about your course instructor - Robin Hills - and what qualifies him to present this course on emotional intelligence.


This lecture gives you details about this course on the Udemy platform. 

To make the course more fun.  There are details of a specific practical activity - a competition - that will help you to work towards completing the course.  Look for the letters that make up the word UDEMY hiddened in some of the lectures to win a valuable prize.  (No, it's not a coupon or a discount for another course!)


Emotional intelligence forms an important part of how we manage ourselves in the world and in our interactions with other people. This course is part of a series of similar courses to give a more in-depth understanding of what emotional intelligence is and how it can be applied.


This lecture gives an overview of the Decision Making course to give details about the course structure and how this links to the course goals and learning objectives.

Section 2: Practical Activity - Making Decisions with Emotional Intelligence
4 pages

This practical activity will help you to get a better understanding about your abilities to solve problems and make decisions. You can assess you own abilities and then seek some feedback from someone that you trust to get another person's view and perspective. (This helps with your Reality Testing!!)

You are going to be asked to rate your decision making competencies at work.  Comparing the scores that you give yourself compared with the scores that someone else gives you will give you some really valuable information that will help you to develop you emotional intelligence skills in this area.

If you are going to get the best out of this course, it is important that you complete this exercise! 

(I know that it is very easy to ignore this but you will not develop your self-awareness from just watching the video lectures!)

Section 3: Reality Testing

The learning objectives covered by this part of the course on reality testing.


This lecture looks at the differences between being objective and seeing things from a more subjective viewpoint.


You take in information through your sensory inputs. What are these and how effective are they?


This part of the course looks at what we can miss as we go about our daily lives focussed on our own thoughts and problems.


This lecture looks at the way that we filter the billions of bits of data that we are bombarded with in order to make sense of the world.


This lecture looks at how you interpret data by assigning meaning to it based on your values, your beliefs and your past experiences.


This lecture looks at your memory and looks at how it can be easily fooled at times.


Your every experience is something that you compose inside your head so how can you understand what you are experiencing?


This lecture covers things that you should watch out for when considering other people and their behaviour and how your decisions can be influenced.


A review of this part of the course and a review of the accompanying exercise.

Section 4: Practical Activity - Reality Testing
1 page

This exercise asks you to consider subjects or things that may be very popular or of interest to a lot of people but you have very little interest in them.

If you are going to get the best out of this course, it is important that you complete this exercise!  (I know that it is very easy to ignore this but you will not develop your understanding of what affects your reality from just watching the video lectures!)

Section 5: Problem Solving

The learning objectives for this part of the course looking at problem solving.


A look at the two types of problem that you encounter at work.


A look at innovation and the role of risk and how adapting an idea is often as innovative as creating something brand new from nothing.


This lecture looks at how to stimulate creativity and the behaviours that get in the way which can destroy creativity.


This lecture looks at the role of intuition in problem solving.


This lecture looks at six basic steps involved when working with and solving problems.


SCAMPER is a really useful (and fun) technique that helps with creativity. This lecture looks in detail at how you can work with SCAMPER and when it has been useful.


Some hints and tips that may be of interest and of use when you are using SCAMPER as a tool to improve your creativity.


This lecture looks at the role that emotions play in making good decisions. Part of this lecture may come as a surprise!


A review of this section on problem solving with a brief look at the exercise that accompanies this section.

Section 6: Practical Activity - Problem Solving
2 pages

This exercise gets you to consider one of the problems or situations you can apply the SCAMPER technique to and to get some ideas by applying the technique.

If you are going to get the best out of this course, it is important that you complete this exercise!  (I know that it is very easy to ignore this but you will not develop your understanding of the application of SCAMPER from just watching the video lectures!)

Section 7: Impulse Control

This lecture introduces the section on impulse control and covers the learning objectives for this part of the course.


What is willpower and how does it relate to temptation, delaying gratification and controlling impulses?


Impulses are controlled by the amygdala in the limbic part of the brain. They play an important role in controlling emotions.

This lecture covers ways that you can develop and improve your impulse control.


This lecture looks at when the amygdala are hijacked and how this impacts upon making decisions.


You can control impulses or they will control you!

This lecture looks at how you can work to develop the way that you can control your impulses.


This lecture reviews the course on impulse control and looks at the impulse control exercise.

Section 8: Practical Activity - Impulse Control
1 page

This exercise gets you to consider the ability of people in your organisation to control impulses and delay gratification.

Section 9: Mindfulness

This lecture introduces the topic of mindfulness and how it can be applied to problem solving and decision making.


This lecture looks at what mindfulness is and what it is not.


How to use your senses to develop your awareness using mindfulness.


A look at the benefits of practising mindfulness at work and as a leader.


A brief overview of the anatomy and the function of the human brain and where emotions are processed.


This lecture covers the science behind the practice of mindfulness. Once again, the amygdala are important and this lecture looks at how controlling emotion through the amygdala can occur with mindfulness practice.


How to practise mindfulness in meaningful ways to enhance your problem solving and decision making.


Listen to this visualisation exercise to help you to get rid of your unwanted, unhelpful and distracting thoughts.


A review of this section of the course and an overview of the mindfulness exercise.

25 pages

Download a full, comprehensive summary of the mindfulness section of the course.

The course notes contain some additional sections that are not featured in the video-based lectures.

Section 10: Practical Activity - Mindfulness
2 pages

This exercise is asking you to review those activities and those things that affect your energy.

What depletes your energy and what nourishes your energy?

If you are going to get the best out of this course, it is important that you complete this exercise!  (I know that it is very easy to ignore this but you will not develop your mindfulness from just watching the video lectures!)

Section 11: Problem Solving and Decision Making Course Notes
31 pages

These course notes give an overview of all the lectures in the course.

Section 12: BONUS Section

Some free stuff and some special offers.

Students Who Viewed This Course Also Viewed

  • Loading
  • Loading
  • Loading

Instructor Biography

Robin Hills, Business Psychologist, Emotional Intelligence Trainer

Hi. I'm Robin Hills and it is my intention to provide you with the best on-line courses on emotional intelligence in business - not only on Udemy but anywhere on the internet. Teaching emotional intelligence skills is a challenge at the best of times so these courses require you to take some ACTION and put into practice what you have learnt.

I am an emotional intelligence coach, trainer and facilitator with over 30 years' business and commercial experience. I am here to support and guide you.

My company is Ei4Change (Emotional Intelligence 4 Change) - recognised nationally and internationally as specialists with expertise in training, personal development and coaching focusing on emotional intelligence, positive psychology and neuroscience in the workplace.

My articles and papers on resilience have been published in international books and journals.

Over the last couple of years, I have delivered workshops at global emotional intelligence and neuroscience conferences. These have been held at Harvard University, at University of Manchester, in Cape Town and in Mumbai.

I hope you enjoy working to develop your resilience and your emotional intelligence and I look forward to working with you.

Ready to start learning?
Take This Course