Effective Business English for Logistics
3.7 (24 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
325 students enrolled
Wishlisted Wishlist

Please confirm that you want to add Effective Business English for Logistics to your Wishlist.

Add to Wishlist

Effective Business English for Logistics

Your A-Z go-to guide for logistics professionals, whether in administration, management or warehousing!
3.7 (24 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
325 students enrolled
Created by Jacqueline Seidel
Last updated 9/2015
Current price: $10 Original price: $40 Discount: 75% off
5 hours left at this price!
30-Day Money-Back Guarantee
  • 1.5 hours on-demand video
  • 1 Article
  • 11 Supplemental Resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • communicate effectively in a variety of situations, including with freight forwarders, shipping agents, customs brokers and more
  • manage logistics staff using appropriate terminology
  • administer logistics processes using appropriate terminology, and work within appropriate customs guidelines
  • communicate warehousing problems - and propose appropriate solutions - in effective English
View Curriculum
  • Students will need to either work directly within the logistics industry, or have regular contact with those who do (e.g. administrators who communicate with logistics teams).

This English for Logistics course is for people working in the logistics industry - whether in administration, management, warehousing or human resources. It's your go-to guide on effective communication with colleagues, clients, partners, shipping agents, customs brokers of freight forwarders.

It's your independent guide to learn wherever you are, whenever you have time.

And it's for non-native speakers of English with CEF B1 proficiency.

You'll get warm-up exercises, practical exercises, listening exercises, industry-specific texts, newspaper articles, case-studies, photos, illustrations, film clips and more. Every activity is designed to activate your learning and language development across all senses, and increase your skills in effective English communication.

You can communicate with other learners via the Discussion Board, contact me directly for specific questions or concerns, and be part of an interactive, global community of logistics professionals.

Let's get cracking.

Who is the target audience?
  • This course is for logistics professionals with a CEF B1 level of English proficiency.
  • This course is NOT primarily for native speakers of English, though it may be interesting for those wishing to learn about the logistics industry.
Compare to Other Business English Courses
Curriculum For This Course
25 Lectures
Introduction to the course
2 Lectures 03:31

An introduction to the course, to your teacher, and to our goals (and how we're going to achieve them).

Preview 03:31

Every ESL course needs to fit into a recognised framework, and my courses are aligned with the CEFR, or Common European Framework of Languages. These of course run parallel to other recognised frameworks, and so I have included some information on this course and the CEFR so you can be certain this course is the right level for you.

About the CEF Levels and Where This Course Lies
2 pages
Introduction to Logistics
5 Lectures 15:21

Let's warm up to the topic of logistics with this quick Q&A sheet, which you can print up and fill in, or work from the screen.

Key Skills: Reading, Writing

Knowledge Level: CEF B1

1 page

Let's warm up to the topic of logistics with a vocabulary recharge! Please use this video lecture in conjunction with the downloadable worksheet.

Key Skills: Reading, Writing

Knowledge Level: CEF B1

Preview 03:40

Let's focus on jobs, roles and responsibilities in the logistics industry. Please use this video lecture in conjunction with the downloadable worksheet.

Key Skills: Listening, Reading, Writing

Knowledge Level: CEF B1

Preview 06:22

We throw a little grammar into the mix in this lecture... first we focus on FedEx through a language building exercise, and then we return to our core work: describing jobs and talking about what we do.

The main grammar point here? The Present Simple.

Key Skills: Reading, Writing

Knowledge Level: CEF B1

Who does what? Regular activities we undertake every day.
6 pages

Why is it important that we have a common language for the logistics industry? What are the benefits and are there disadvantages? We explore that in this lecture. Please watch the video and use the worksheet as you watch.

Key Skills: Listening, Reading, Writing

Knowledge Level: CEF B1

A Common Language of Logistics
Services in Logistics
4 Lectures 16:15
Acronyms - What do you already know?
5 questions

We meet acronyms and abbreviations for the first time in this video lecture, which should be watched while using the associated worksheet.

Key Skills: Listening, Writing

Knowledge Level: CEF B1

Focus on Acronyms

What do you do? What services do you offer?

Let's focus now on 3PL companies, and read this definition. The purpose of this exercise? To build our vocabulary and our knowledge, and to prepare us for the next lecture which also covers 3PLs and key English expressions to use when describing services.

Key Skill: reading

Knowledge Level: CEF B1-B2

What is 3PL?
1 page

This lecture continues from the previous, where we focus on 3PL companies.

Key Skills: Reading, Listening, Writing

Knowledge Level: CEF B1-B2

Service Providers - 3PL
5 pages
Keeping on Top of Things - Inventory Management
2 Lectures 13:29
Comprehension Quiz - Deliveries and Suppliers
5 questions

What's what, where's where and when's when? Let's focus now on the language required to discuss inventory management... and let's also get stuck into the best grammar for describing inventory management: the passive.

Key Skills: Reading, Listening, Writing

Knowledge Level: CEF B1 / B2

What is Inventory Management?

Grammar Quiz - Active or Passive?
5 questions

We focus now on two types of relationships - that we have with employers and employees, and that we have with customers or suppliers. So we're learning language here for expressing opinions and agreeing.

In this lecture there are reading activities to complete, as well as writing and listening. You will need the audio track which is available as a separate, downloadable resource with this lecture.

Key Skills: Reading, Writing, Listening

Knowledge Level: CEF B1 / B2

Advertising positions and Relationship Management - what and who do we need?
7 pages
Transport Options: What is Best For The Job?
5 Lectures 31:00

We're looking now at different modes of transport for different goods, and an extension of this is making comparisons. So that means - grammar! Yes, in this lecture we apply comparative and superlative forms to logistics, specifically comparing varying modes of transport to find the best and most appropriate one for the job.

Key Skills: Listening, Reading, Writing

Knowledge Level: CEF B2

The Best Option? How Do We Transport And Handle Equipment?

Continuing with our theme of the best tool (or mode of transport) for the job, this lecture moves on to describing the features of various transport modes in detail. We then move on to our language section - phrases used to make suggestions or recommendations. This is supported by the video lecture, integrated listening activities and the downloadable resource sheet.

Key Skills: Listening, Reading, Writing

Knowledge Level: CEF B2

What Goods Are We Handling Today?

Let's focus now on transport options (so, the key vocabulary we need for this), and then let's look at the phrases and grammar we use to make enquiries, advise customers or discuss alternatives.

Key Skills: Listening, Reading

Knowledge Level: CEF B2

What Are Our Transport Options?

Tonnes or m3? Focus on Measurements and Transport Alternatives.
The Warehouse And Paperwork
3 Lectures 09:06

This is our first look inside the warehouse, and we start by looking at some vocabulary for warehouse equipment before moving on to the areas within a warehouse. And, as always, there is a grammar point: active & passive tenses.

Key Skills: Reading, Writing

Knowledge Level: CEF B1

We Must, We Have To, We Should - How To Handle Equipment
2 pages

Continuous Improvement And Warehouse Areas

Keeping On Top Of The Paperwork - Documentation and Foreign Trade
4 pages
Conclusion and Useful Resources
4 Lectures 02:49
Glossary of Acronyms and Abbreviations
2 pages

Weights and Measurements Conversion Chart
1 page

1 page

Thank You From Me!
About the Instructor
Jacqueline Seidel
4.2 Average rating
604 Reviews
15,420 Students
15 Courses
Managing Director, Training Specialist


I offer two distinct types of courses: for instructional designers and ESL professionals, and for English learners.

For Instructional Designers and ESL Professionals - I want to show you how to build a successful career as a trainer by helping you focus on both the profession and the possibilities generated by implementing instructional design principles and observing best practice business management. 

Why? Because I love being a successful business owner, I love being a trainer. And I want to share this passion and enthusiasm with you, help you solve training problems and build a successful career.

For English Learners - capitalise on my 11 years’ experience training business professionals in effective communication skills, and find out why my clients keep coming back for more!

So, who am I? I'm an Australian business skills and language trainer based in Germany since early 2006, and my professional background is originally in the Australian private and public sectors. I combine this business and policy background with a passion for providing interesting, engaging and enjoyable training programs.

Through my company, O'Connell Advanced Training Solutions, I provide advanced coaching and development in more effective business English communication, delivered through competency-based, customised, individual or small group training programs.

My clients include multi-national corporations, medium-sized enterprises and individuals.

I look forward to seeing you in my courses and to helping you be the best trainer you can be. 

You can contact me for workshops or customised face-to-face training solutions.


Seit 2006 arbeite ich als freiberuflicher Sprachtrainer in Deutschland. Mit meinem Unternehmen O’Connell Advanced Training Solutions arbeite ich für Privat-Personen sowie Studenten  aus verschiedensten Unternehmen und Industriezweigen, um Englisch-Kenntnisse effektiv zu verbessern und interkulturelle Besonderheiten zu vermitteln.

Der Fokus meines Trainings liegt auf kompetentem, individualisiertem Unterricht mit starker Erfolgsorientierung. Praxisnähe, moderne Lehrmethoden und engagierter und unterhaltsamer Unterricht machen das Lernen bei mir einfacher und schneller.

Je nach Situation kann der Unterricht für Einzel-Personen oder kleine Gruppen, als persönliches Training oder als Online-Lesson organisiert werden.

Gerne helfe ich Dir, Dein Englisch zu verbessern! Kontaktiere mich einfach, und gemeinsam finden wir den besten Weg zum “Englisch-Profi”.