Effective communications Skills

Part of People management Academy for managers and supervisors witch help you understand how to best manage your team.
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  • Lectures 11
  • Length 2 hours
  • Skill Level All Levels
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 2/2015 English

Course Description

This course proposes how to convey company and corporate messages clearly, unambiguously and in the best possible way; how to cultivate successful communication skills; how to improve business cultures so that effective and inspiring communication to individuals and groups can be produced and maintained. Successfully getting messages across means that the information, which reflects the same message is understood by both senders and receivers, confusion and misunderstandings are eliminated, encoding and decoding are effortless, a strong communication channel is chose, which incorporates in content previously known audience feedback, communication is done in the appropriate context, and at each stage of the process communicative noise barriers are removed. Building effective communication skills starts with making a great first impression, active mutual understanding, listening, speaking and hearing, presentation, employing ice breakers, using stories to inspire, concept attainment and creating the appropriate value propositions.

The course include the following video topics:

1. Will start with some visual exercises.

2. Communication model.

3. Result of bad communication.

4. Effective and efficient communications.

5. Emotional intelligence (EI).

6. Communication principles and techniques.

A few word about the author of this course:

Tania Ayerst has over 20 years of experience in Management Consulting and over 15 years in the area of People Management and Development. Her expertise includes Strategic Management, Agile/Lean management, Strategic Human Capital Management, Customer Relations, Organizational Culture Change, Employee Engagement, Performance Management, Competency Modelling, Total Rewards Management, Learning and Development, Talent Management, HR Transformation, etc.

She help companies re-think and re-design their culture and organization using NEO-MANAGEMENT. This is a group of new management methods, based on new paradigm. It is better suited to the contemporary hyper-competitive, totaly connected market.

Tania Ayerst has a Master’s Degree in Human Resources Management and Development from WAC University, USA. She also holds a Diploma in Management Studies from the Open University, UK as well as a specialization in People and Organizational Management Management from AOTS, Yokohama, Japan.

She is Certified Management Consultant (CMC) by the Institute of Consulting in London according to the standards of the International Council of Management Consulting Institutes (ICMCI).

What are the requirements?

  • Some for communication models
  • A Little from feedback, open and close question, body language, verbal and non verbal communication
  • Something from Emotional Intelligence

What am I going to get from this course?

  • Communicate better in business environment
  • Listen and understand more in communication
  • Give effective feedback to your friends and colleagues

What is the target audience?

  • Everyone why communicate with colleagues in company
  • Every people need from better communication skills

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.


Section 1: Lets start with some visual exercises
Lets start with some visual exercises - Part 1
Lets start with some visual exercises - Part 2
Section 2: Communication model. Result of bad communication
Communication model
Result of bad communications. Causes of communication problems
Effective and efficient communications
Section 3: Emotional intelligence (EI)
Emotional intelligence (EI) - Part 1
Emotional intelligence (EI) - Part 2
Section 4: Communication principles and techniques
Communication principles
Main communication techniques
Summary of module
Effective communications Skills - PDF
41 pages

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Instructor Biography

Slavi Slavov, Business development consultant

Business development and Owner at business education and consultancy company in the field of Marketing and Sales, Management, Finance, Business development, Human development.

Business development and Owner at e-Learning company - powerful and cost effective online training system designed to share knowledge and skills by professionals for professionals.

In partnership with thousands international business consultants, trainers, e-learning authors, speakers.

In business relation and partnership with ten of thousands business owners, CEO, General and line managers.

With more than 2 000 corporate clients like Bayer, BOSCH, CAF, Cisco, Coca-Cola, Danone, DHL, Festool, Harting, Hauraton, Honda, HP, Allianz, Interamerican, Kappa, Kaufland, BASF, Liebherr, MAN, Metro, Phoenix Group, ROHE, Sterling, Yellow pages, Sarten, Roca, Scania, Microsoft, Miroglio, PORR, SAP, Shell, Siemens, Schenker, Schneider and many others.

More than 15 years of entrepreneurship in management consulting and business education services.

Entrepreneur in other business sectors, business development consultant, life connoisseur.

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