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This course proposes how to convey company and corporate messages clearly, unambiguously and in the best possible way; how to cultivate successful communication skills; how to improve business cultures so that effective and inspiring communication to individuals and groups can be produced and maintained. Successfully getting messages across means that the information, which reflects the same message is understood by both senders and receivers, confusion and misunderstandings are eliminated, encoding and decoding are effortless, a strong communication channel is chose, which incorporates in content previously known audience feedback, communication is done in the appropriate context, and at each stage of the process communicative noise barriers are removed. Building effective communication skills starts with making a great first impression, active mutual understanding, listening, speaking and hearing, presentation, employing ice breakers, using stories to inspire, concept attainment and creating the appropriate value propositions.
The course include the following video topics:
1. Will start with some visual exercises.
2. Communication model.
3. Result of bad communication.
4. Effective and efficient communications.
5. Emotional intelligence (EI).
6. Communication principles and techniques.
A few word about the author of this course:
Tania Ayerst has over 20 years of experience in Management Consulting and over 15 years in the area of People Management and Development. Her expertise includes Strategic Management, Agile/Lean management, Strategic Human Capital Management, Customer Relations, Organizational Culture Change, Employee Engagement, Performance Management, Competency Modelling, Total Rewards Management, Learning and Development, Talent Management, HR Transformation, etc.
She help companies re-think and re-design their culture and organization using NEO-MANAGEMENT. This is a group of new management methods, based on new paradigm. It is better suited to the contemporary hyper-competitive, totaly connected market.
Tania Ayerst has a Master’s Degree in Human Resources Management and Development from WAC University, USA. She also holds a Diploma in Management Studies from the Open University, UK as well as a specialization in People and Organizational Management Management from AOTS, Yokohama, Japan.
She is Certified Management Consultant (CMC) by the Institute of Consulting in London according to the standards of the International Council of Management Consulting Institutes (ICMCI).
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|Section 1: Lets start with some visual exercises|
Lets start with some visual exercises - Part 1Preview
Lets start with some visual exercises - Part 2
|Section 2: Communication model. Result of bad communication|
Result of bad communications. Causes of communication problems
Effective and efficient communications
|Section 3: Emotional intelligence (EI)|
Emotional intelligence (EI) - Part 1
Emotional intelligence (EI) - Part 2
|Section 4: Communication principles and techniques|
Main communication techniques
Summary of module
Effective communications Skills - PDF
Business development and Owner at business education and consultancy company in the field of Marketing and Sales, Management, Finance, Business development, Human development.
Business development and Owner at e-Learning company - powerful and cost effective online training system designed to share knowledge and skills by professionals for professionals.
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More than 15 years of entrepreneurship in management consulting and business education services.
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