Effective Communication: 7 Tools to Communicate Tactfully
4.4 (12 ratings)
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Effective Communication: 7 Tools to Communicate Tactfully

"Use These 7 Tools to Immediately Improve Your Communication Skills And Unlock Your Career Potential!"
4.4 (12 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
216 students enrolled
Created by Michael Williams
Last updated 12/2013
Current price: $10 Original price: $50 Discount: 80% off
5 hours left at this price!
30-Day Money-Back Guarantee
  • 2 hours on-demand video
  • 1 Supplemental Resource
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • You will know how to use words and phrases that soften your tone, but still deliver your message clearly
  • You will learn that you can use these same words and phrases in email to soften your language.
  • You will know how to make others feel more included and valued
  • You will know why tactful communication is a habit and how you can make it one of yours
  • You will know how to S.T.O.P. Arguments before they START
View Curriculum
  • High Speed Internet
  • Willingness to be introspective and reflective
  • Willingness to work on new communication pattern for at least 66 days

Learning to communicate effectively in a variety of situations does not happen by itself. Effective Communication is a skill and so is Tactful Communication. When you're under pressure, experiencing conflict or resistance, how do you communicate your thoughts and wishes without offending and alienating the other party? How can you be direct, firm, clear or persuasive while also being diplomatic and respectful of the feelings and opinions of others?

In this course, I will give you 7 immediately implementable tools that you can use to have a clear and positive impact on your personal and professional relationships. What will begin to happen is...

  • People will begin to respond differently to you.
  • They will receive and respect your opinion more easily.
  • They will be more willing to listen and agree with you.

Why? Because you will be communicating with them more tactfully. This course will challenge you to go deep and consider why you currently communicate the way you do. It will ask you to be clear about why you want or need to be more tactful. And, finally, this course will challenge you to not just use these tools, but actually make them a part of who you are and how you naturally communicate.

If you struggle with communicating diplomatically or tactfully at home or work...Take This Course! You'll Be So Glad You Did!

Note: A complimentary audio version of this course will be made available within the next 30 days.

Who is the target audience?
  • Professionals who realize that their career advancement will be vastly improved if they improve their ability to communicate more tactfully.
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Curriculum For This Course
12 Lectures
4 Lectures 35:02

Learning to get your point across, disagree, propose new ideas, suggest alternatives and just get along with others, you will have to learn how to communicate tactfully. This video introduces you to this skill and how this course will help you learn and eventually master it.

Preview 06:30

Cheat Sheet
2 pages

If we're not communicating with tact, we have to ask ourself why we are not? Anyone can learn a few words and techniques to help them speak more tactfully. But, that often fades away with time. Why? Well, understanding some of the reasons we do not speak tactfully can help us remove barriers to actually learning and using the skill long-term. In this video, we'll explore at least 3 reasons why some people do not communicate tactfully.

Preview 10:09

All of our success in life is ultimately determined by those things we think and do automatically. This includes communicating. Communicating tactfully without having to think about it, is a habit. So, the question is, "How can we develop this habit?" That's what we'll cover in this video.

Tactful Communication Is a Habit
Basic Tools
2 Lectures 29:22

Almost anyone can SPEAK tactfully if they really want. But what we really want to do is BE tactful. Tactful communication may start as something we do. However, gradually it should become something we actually live out. In this video, I'll explain exactly what this means.

7 Tools: 1. Tactful Communication Starts On the Inside

Many if not most arguments can be prevented. It's fine to disagree. And, sometimes it is necessary to argue. However, arguing generally creates an environment that is not conducive to health, peace and productively. This video will teach you a very specific system for preventing most arguments before they start.

7 Tools: 2. Here's How to S.T.O.P. Most Arguments BEFORE They Start

S.T.O.P. Quiz
2 questions
Linguistic Tools
2 Lectures 28:02

"Would you be able to complete this assignment by this time?" This is an example of a "would" statement. Using phrases and statements such as these in verbal as well as written communication can make a world of difference in your tone. You've heard it said, "It's not WHAT you say, but HOW you say it." Well, the phrases I'll teach you in this video will help you communicate using a softer tone without sacrificing clarity and intention.

7 Tools: 3. Use "Would" and "Could" to Soften Your Language

"Would" and "Could" Quiz
2 questions

Using "What if" statements can make a tremendous difference in the effectiveness of your communication. I'm sure you probably wondering what a "What if" statement is and how you can use it. Watch this video and discover those answers and more.

7 Tools: 4. Use "What if" Statements
Keeping the Door Open
3 Lectures 22:03

Do you know people who love to say "No" to almost everything? Saying "No" believe it or not is a habit, one which you can change if you want. Now, you may be asking, "Why would I want to change this habit?" And, that's a great question, one which we will answer in this video.

7 Tools: 5. Just Say Yes

"But" is another one of those words that throws up the barriers or closes the door to awesome communication. This word can cause the listener to feel as if their voice, perspective or comment is being negated or disregarded. While this is not always the case, I want to challenge you to find alternate ways of proposing alternate views. Watch this video and discover how you can "kick your but out of the conversation."

7 Tools: 6. How to Kick Your "But" Out of the Conversation

Is there really a difference between "criticism" and "constructive feedback"? You bet there is. One even sounds better than the other. In this video, I will explain the difference and challenge you to move toward providing constructive feedback rather than criticism.

7 Tools: 7. Use Constructive Feedback Instead of Criticism
Course Summary
1 Lecture 15:27

This video contains a complete review of this entire course. Feel free to revisit this video if want quick review of the tools presented in this course. But, I also encourage you to watch or listen to this course several times over the next 2-3 months to help the information really sink in. While listening, grab one tool and put it into practice immediately. Then come back, grab another and begin working on that one until it becomes your habitual way of thinking and communicating.

Complete Course Summary
About the Instructor
Michael Williams
4.3 Average rating
512 Reviews
13,164 Students
8 Courses
Speech Coach for Professionals Who Stutter

Michael is the founder of The Start Speaking Training Center, LLC, author of "Don't Try to Stop Stuttering, REPLACE It!" and creator of The Pro90d Speech System. He is the author of several courses on Udemy and has over 100 videos on YouTube. Michael was a professor of Student Success at a local community college where he began teaching on campus and later switched to online to give him more flexibility.

One of the careers that has served him well was being a Relationship Coach which he did for more than five years. Being married for over 24 years to the same woman both helped him do this job well and gave him an opportunity to enhance his own relationship.

Currently, Michael has devoted himself to two endeavors. One of them is helping people who stutter, stammer, have fear of public speaking or otherwise want to improve their communication (speaking) skills speak more smoothly, fluently and confidently. The other is helping people like himself who are called to teach reach their audiences as effectively and efficiently as humanly possible.

In 2012 Michael was contacted by a wealthy Indian doctor who hired him, and flew him to India to coach his son who was also a doctor (Update: Michael has completed his second paid trip to India in November 2013 where he spent almost (4) weeks doing life and speech coaching). This doctor found Michael on YouTube. THIS event was a turning point for him because it clearly demonstrated the power of clarity, purpose, passion, dedication and video. He had been working with people who stutter for over three years and wondered if he could ever really do this full time. This experience answered his question and totally transformed his life, business and subsequently the lives of all of those whom he has coached since.

More about the Michael the Speech Coach...

For more than 20 years Michael struggled with stuttering, sometimes severe, and other times mild. He always had this awareness of stuttering which in many ways controlled his life and limited him. There were times when he would stutter so severely, he would bite his tongue trying to get a word out. In school, he wouldn't volunteer to do certain things because it required him to read aloud or speak in public. Even when he knew an answer, he would not raise his hand because he wasn't sure he could get the words out. Although, he didn't completely let this hold him back, it did limit him greatly.

Sometime in his mid twenties, he figured out that stuttering speech was not just physical, but was also psychological. He realized that stuttering was as much a way of thinking as it was a way of speaking. Therefore, if he could change his thinking and create a new way of speaking, he could start speaking well.

THIS was the turning point for him. Once he believed this, it gave him hope, courage and the perseverance he would need to stick in there with this process of changing his subconscious over the next several years or so. He also discovered that it would be better to focus on learning to speak well, by modeling great speakers, than to focus on trying to stop stuttering. He didn't know it at the time, but this would be a great breakthrough.

Michael focuses not on treating stuttering, but teaching and coaching people to speak more smoothly, fluently and confidently. He has studied, taught and used accelerated learning strategies, and student success strategies. He has worked in ministry, and as a Relationship Coach, so he knows the importance of having excellent communication skills. Michael has taught live and online. He's done live T.V. interviews, been on radio and even cable television. He has taught classes in English and Spanish. Although he hasn't worked with Spanish intensively in a while, he understands the challenges of learning new patterns of speech, and more importantly, how to overcome those challenges.