Centercode Connect Training for Community Managers
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Centercode Connect Training for Community Managers

Learn to leverage Centercode Connect to manage your complete beta program.
0.0 (0 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
1,880 students enrolled
Created by Tony Fisher
Published 8/2012
English
Price: Free
Includes:
  • 32 mins on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Administrative knowledge of the Centercode Connect system
View Curriculum
Requirements
  • Community Manager access to a Centercode Connect free trial or subscription
Description

This course offers in-depth training for Community Managers new to the Centercode Connect beta test management system.

Who is the target audience?
  • Beta, Product, Project, and Quality Managers
  • Centercode Connect administrators
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Curriculum For This Course
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Conditional Tuning
7 Lectures 00:00

This video focuses on the Email management functions within the Beta Community.

Email Communication
ImportContent

This video focuses on setting up basic account defaults including some localization options and Geographic Reporting.

Setting Account Defaults
ImportContent

This video focuses on creating and utilizing a scoring system in your Beta Community.

Scoring and Ranking
ImportContent

This video focuses on built-in ways to provide additional help or instructions to your Community Users.

Providing Guidance
ImportContent

This video focuses on customizing any and all text within your site, be it for flavor, localization, or organizationally accepted language. 

Customizing Text
ImportContent

This video focuses on providing public documents (still attached to the implementation) to potential testers or other Beta Community Users.

Providing External Resources
ImportContent

This video focuses on functionality found specifically in the Program Edition of Centercode Connect, including User Authentication and controlling regional access via Trade Compliance.

Program Edition Features
ImportContent
+
Toolbox
3 Lectures 00:00

This video focuses on configuring your Community Teams and Roles -- preparing your Community Users' access to information and resources.

Organizing your Users
ImportContent

This video focuses on providing information and resources to your Community through the Content tool. Content allows you to embed media, upload files, provide notifications and information, as well as require action for items like Non-Disclosure Agreements.

Providing Documents and Resources
ImportContent

This video focuses on creating (and properly utilizing) Notices and controlling the log-in experience.

Defining the Log-In Experience
ImportContent
+
Profiling Resources
3 Lectures 00:00

This video focuses on Community profiling resources aimed at demographic and user-centered information via User Profiles.

Profiling for Demographics
ImportContent

This video focuses on Community profiling resources for product-environment information. Users provide test environment information via Test Platforms.

Profiling for Peripherals
ImportContent

This video focuses on filling the Community Profiling gaps and creating Surveys for use-case scenarios and implementation-specific feedback.

Gathering Additional User Responses
ImportContent
+
Launch!
3 Lectures 00:00

This video focuses on customizing the Sign-Up process for your new Beta Community Users.

Directing New Users
ImportContent

This video focuses on directly adding users to your Community and the incredibly important concept of testing your settings, configuration, sign-ups, etc.

Adding Users and Testing the Community
ImportContent

This video focuses on the final steps of launching your Beta Community, inviting users, and "opening the floodgates."

Community Launch!
ImportContent
+
Maintaining Your Community
7 Lectures 00:00

This video focuses on utilizing User Management and actions a Community Manager can take to encourage greater tester participation.

Encouraging Participation
ImportContent

This video focuses on utilizing User Management, Scheduled Macros, and Email Communications to ensure your user data stays up to date.

Preventing Data Decay
ImportContent

This video focuses on communicating with testers and other users in your Beta Community.

Notifying Community Users
ImportContent

This video focuses on Community Manager support functionality including basic troubleshooting and Password Reset.

Supporting Your Users
ImportContent

This video focuses on accessing the data within your Beta Community by using the Knowledge Base's QuickSearch, Advanced Search, and Comprehensive Search functions, as well as User Management's Filter and View combinations.

Accessing Your Data
ImportContent

This video focuses on reporting and exporting the data you collect within your Beta Community. It outlines creating custom reports and "Complete" reports as well as proper methods of exporting report data.

Analyzing Your Data
ImportContent

This video focuses on Connect's Program License features including Cross-Project Management functionality, Project Profiles, etc.

Program Edition Maintenance
ImportContent
+
Preparing Your Templates
6 Lectures 32:03

This video focuses on the concepts behind utilizing Project Templates to holistically improve project creation and kick-off.

Preparing Managers for Success
ImportContent

This video focuses on the creation, utilization and upkeep of Project Templates. See CM6.1 prior to this video.

Keeping Best Practices Alive
ImportContent

This video focuses on the User Interface for the Community Manager along with navigating to key pages for administrative functions.

Community Quicktour
06:15

A little context to these training videos, this video series utilizes a fictional Beta Community with fictional data provided by real people. Having some context generally helps the concepts and ideas sink in.

Veridian Community Story
03:02

Fundamental concepts of Managing your Beta Community/Project using Centercode Connect.

Connect Manager Fundamentals
16:01

This video focuses on configuring your basic Community settings: The Community's name, where emails are being sent from, the look and feel of your implementation, and more.

Basic Settings and Theme
06:45
About the Instructor
Tony Fisher
4.7 Average rating
29 Reviews
5,472 Students
3 Courses
Director of SaaS @ Centercode

I am a professional trainer for the Centercode Connect Beta Test Management System, responsible for on-boarding of all new customers at Centercode. I have extensive knowledge of the Centercode Connect system, including all perspectives. If I can't answer your questions, I have access to those that can. I also love video games and cats.