Discover How to Deal with Difficult & Toxic People
4.8 (25 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
2,033 students enrolled

Discover How to Deal with Difficult & Toxic People

Dealing with Difficult and Toxic People at Work? with Victoria and Michael
4.8 (25 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
2,033 students enrolled
Last updated 8/2017
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Includes
  • 1.5 hours on-demand video
  • 3 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • Better understand those who are difficult
  • Discover how to better deal with difficult people

  • Uncover what to do to deal with your inner world

Requirements
  • Have an open mind
  • Those who want to have a higher quality of life despite how others treat them
  • People who want less drama and more happiness
Description

How to Deal with Difficult and Toxic People in the Workplace with Victoria and Michael

Dealing with Difficult and Toxic People at Work?

Difficult and Toxic People at Work!

Ouch. They are not often easy or not often kind to deal with.

However they are a fact of life. Regardless of it being a major personality difference, a personality disorder on their part, or other major issues learning to stay safe, happy and successful in the workplace is something we all deserve.

Students also bought
Course content
Expand all 11 lectures 01:40:54
+ How to Deal with Difficult and Toxic People
1 lecture 02:21

Dealing with people should be easy, right? Well not with some of us.

Dealing with difficult people or worse still toxic people can be a life altering challenge and exhausting.

In this program we explore some of the issues that we need to learn to deal with. Plus some thoughts on how to best manage those that are a challenge or toxic to deal with.

Preview 02:21
+ Our Relationship Culture
1 lecture 09:30

Our Relationship Culture

- What is it?

- Why is it important?

- What can you do about it?

- How does it matter?

The culture of you
09:30
+ Wired for Fear - Negativity is catching!
1 lecture 08:25

Wired for Fear - Negativity is catching!

When have your experienced or witnessed a negative situation "take flight" and "catch fire" within a group?

What where the outcomes? 

I know I have experienced several occasions when negativity took hold of a group. Michael Ballard

What occasions can you remember this has happened either to you or a group you interacted with?


Negativity is Contagious?
08:25
+ Watch and Mange Your Reactivity
1 lecture 09:09

Act or React: You're only human

Understand how your brain can be hijacked!

What can you do about?

Practise, Practise, Practise your responses to BIGStuff situations. 

What out for your reactions Do they build or bind?
09:09
+ Your Balanced Adult Self
1 lecture 08:23

Creating and Nurturing: Your Balanced Adult Self

What are the key points in this lecture that ring true for you?

What will you do to acknowledge the key points you are ready to and the ones you need to consider a redo on?

What are your next steps?

The Balancing Act of Being You
08:23
+ The Professional You
1 lecture 06:28

The Professional Self

WARNING: Some work place sites can cause us to:

 - rebel

 - regress

Then we pay the price. We do it for ourselves. 

What is your sense of self?

What is your sense of self accomplishment

Avoid burnout

DO you have a job that pays money

or...

Do you have a career that pays you and brings you a sense of fulfillment

The Professional You
06:28
+ Boundaries
1 lecture 12:22

Setting Boundaries

Why do they matter?

Where do we start?

When to they matter?

What are the types of boundaries we discussed?

With who, where and when will you get started?

Who can you trust and can help you practise?

Boundaries
12:22
+ Being Grounded
1 lecture 08:17

Being Grounded

- When I first heard this I thought OH no!!!!! More granola and nuts stuff.

 - Grounding exercises can help with our:

  • anxiety 
  • stress
  • productivity
  • is a key component in managing our health
  • connecting and engaging with self and others
  • What would you add to this list?

Then during my martial arts training, then more than one of my fitness coaches and a few very successful friends suggested I'd find it valuable I "jumped in" with both feet. Wow... what a powerful and insightful difference it made. 

Grounding Excercises
08:17
+ Difficult and Toxic People in the Workplace Wrap UP
1 lecture 03:01

We know that dealing with people is not always easy. However at work learning to deal with difficult people or worse still toxic people can be a life altering challenge and exhausting; or once we master the basics and practise the process and skills we can increase the changes of finding the workplace more enjoyable and less stressful.

So, we've explored some of the issues that we need to learn to deal with difficult people. Also some thoughts on how to best manage those that are a challenge or toxic to deal with. We look forward to your feedback. 

Wrapping it all up!!
03:01
+ Resource Section Dealing with Difficult & Toxic People
2 lectures 32:58

Find Your Self-Culture

This interview with Victoria helps you better understand:

  1.  What is Self-Culture
  2.  How to develop yours
  3.   How to strengthen yours
Preview 19:28

Michael is interviewed by the Irene Becker the developer of the 3Q program series. 

Preview 13:30