Difficult Conversations at Work Made Easier
4.5 (21 ratings)
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Difficult Conversations at Work Made Easier

Step by Step Guidance for Managing Difficult Conversations at Work
4.5 (21 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
132 students enrolled
Created by Kellie Edwards
Last updated 3/2017
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Current price: $10 Original price: $90 Discount: 89% off
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  • 1 hour on-demand video
  • 5 Articles
  • 2 Supplemental Resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Follow a step by step process to Successfully Plan, Prepare and Handle a range of difficult conversations at work
  • Review good and bad examples in the case studies discussed
  • Identify What Professional Development they may need to deepen their capabilities as Team Leaders and Managers
View Curriculum
  • A willingness to slow down and prepare for conversations that might be challenging
  • Practice the skills and follow the steps to achieve a more successful outcome

Most people enjoy good relationships at work, most of the time. However, even in the best workplace, with the best managers and employees, issues arise and problems can occur. 

This course will help to prepare you for a difficult conversation in the workplace, and provide practical tips on how to handle the conversation well.

Whether you have to deliver bad news, address a performance issue, customer or employee complaint or conflict between personal and work needs, this course will support you.

I will take you through a step-by-step guide to preparing, delivering and documenting the conversations that inevitably come up during your career in people management.

Remember, if there is something wrong, most people would prefer to resolve it quickly so both of you can get on with the job. Not addressing difficult conversations can affect employee morale, business productivity  - and land you in deeper trouble than when it started.

However, there is a lot that can go wrong during difficult conversations and so it is really important to consider what to do, how to do it AND how to manage the emotions of all involved. 

Resolving issues and moving forward successfully gives your people confidence in you as a leader, confirms your professional reputation in the workplace and builds a constructive workplace culture of success and happiness.

Whether you are a Manager, Team Leader, Supervisor - or want to be - you will learn the skills for managing difficult conversations at work, transforming one of the most stressful parts of your job description into one where you feel confident and calm.

Who is the target audience?
  • 1: New Managers, Team Leaders and Supervisors - anyone who has people management responsibilities and wants to be sure they manage difficult conversations well
  • 2: Anyone who is aspiring to Leadership or Management Roles and wants to demonstrate this capability
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Curriculum For This Course
Dive Straight In
4 Lectures 06:57

Hear about Managing Difficult Conversations Made Easier

Find out more about your instructor, Kellie Edwards, Psychologist, Mindfulness Teacher and Leadership Development Coach.

Hear who Managing Difficult Conversations Made Easier is for

Find out what you will learn in Managing Difficult Conversations Made Easier

Preview 02:02

Hear three examples of Difficult Conversations at work

Hear what Team Leaders, Small Business Owners and Managers have to talk about and what they are worried about

Preview 03:35

Your turn to think about how you would Manage a  Difficult Conversation at your workplace

Preview 00:15

Gain an understanding of what can make a conversation difficult 

Preview 01:05
What is a difficult conversation?
1 Lecture 00:53

After this lecture, you will have considered quite a number of topics that can make for Difficult Conversations at Work

Preview 00:53

What can make a Workplace Conversation Difficult?
1 question
Preparing for the Difficult Conversation
3 Lectures 09:11

Learn what you need to think through when you are preparing for a Difficult Conversation. Learn why it is important not to rush in without good preparation


Learn why it is important to have these conversations even if they are difficult and uncomfortable.

Preview 02:46

Download a really helpful worksheet that helps you prepare for Difficult Conversations at Work

Activity - your planning sheet
How to handle the difficult conversation: steps and case study examples
7 Lectures 16:54

Be taken through the first step of Managing Difficult Conversations at Work

Step 1

Be taken through the second step of Managing Difficult Conversations at Work

Step 2

Be taken through the third step of Managing Difficult Conversations at Work

Step 3

Be taken through the fourth step of Managing Difficult Conversations at Work

Step 4

Be taken through the fifth step of Managing Difficult Conversations at Work

Step 5

Be taken through the sixth step of Managing Difficult Conversations at Work

Step 6

Apply everything you have learned to your own Difficult Conversation at Work

Your Turn - now apply it all to your own Difficult Conversation
What might de-rail you: Managing Stress and Emotions
3 Lectures 18:39

Before you rush off with your new step-by-step process, take a moment to consider some of the things that can cause problems during  Difficult Conversations at Work

What to avoid if you want a Successful Conversation

Which of the following mistakes could bring your conversation undone?

What can de-rail you if you are not careful?
1 question

Gain an understanding of why tuning in with mindfulness can help make difficult conversations in the workplace easier

So where are you at? Let's find out

Use this guided mindfulness exercise to gain clarity, calm and confidence in managing difficult conversations at work more easily

Mindfully Tuning in - an exercise in clarity, strength and calm
Where to from here?
3 Lectures 06:50

Download your own guide to Managing Difficult Conversations at Work

Your Step by Step Guide

Think about all the skills that you need to be successful and happy in a career in people management. Think about the next steps in your own learning and development plan.

Core Learning and Development Needs for People Managers

How to access more support and special discount offers just for students in this course

BONUS Lecture: Discounted Courses, Coaching and More
About the Instructor
Kellie Edwards
4.1 Average rating
294 Reviews
10,722 Students
6 Courses
Psychologist, Mindfulness Teacher & EMDR Coach

I am a Psychologist, Mindfulness Teacher and Well-Being Coach

What makes the difference between a happy life and an unhappy life? What do happy and wholehearted people do differently to the rest? I have spent my professional and personal life exploring and testing the science of well-being and have developed several online mindfulness based well-being and parenting programs based on the results. I also take on a small number of individual clients internationally over Skype and in my home town of Melbourne, Australia.

I interview and work with many international experts including Tara Brach, Rick Hanson, Elisha Goldstein, Barbara Fredrickson and more.

I draw from Positive Psychology and the Neuroscience of Flourishing, and with my unique combination of skills and my own parenting and life experience, work passionately with people to help them open up new possibilities in their lives. I write regularly about Happiness, Mindfulness and Parenting for The Huffington Post. Everyday Mindfulness, New Idea and PsychCentral amongst others.

You can contact me my Udemy message system anytime