Developing Emotional Intelligence in Teams
4.1 (45 ratings)
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Developing Emotional Intelligence in Teams

Better teamworking through winning hearts and minds
4.1 (45 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
1,153 students enrolled
Created by Robin Hills
Last updated 8/2017
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Current price: $10 Original price: $180 Discount: 94% off
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  • 1.5 hours on-demand video
  • 8 Articles
  • 5 Supplemental Resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Identify how team working through emotional intelligence can lead to better outcomes
  • Recognize why some conflict is to be expected and why it is a part of healthy relationships
  • Understand behavioral styles with a focus on your style and how to work with others with different styles
  • Work to build the hearts and minds of your team
  • Develop and build your social skills and your emotional intelligence
View Curriculum
  • You should have an interest and understanding of emotional intelligence but no prior knowledge and experience is needed to benefit from the course.
  • An interest in how interactions with other people work and how to build them more effectively.
  • Keenness to learn about behavioral styles based on DISC (Dominance, Influence, Steadiness and Compliance).
  • How effective are you at working with other people in small groups or in larger teams?
  • How good are you at communicating and building effective relationships?

The increasing complexity of teamwork in the 21st century means that teams are unlikely to achieve superior performance through chance or the skills of an effective team leader.  What matters is how the team manages the emotional climate under which they are working.

This course is about proactively working together with others in ways that will help you to communicate more efficiently as you engage with each other to bring value to your company and your customers. In addition, the skills, processes and tools taught in this course can bring value to other aspects of your life.

Good team working means that you can understand how each other works together. It means that you can have an understanding of other people's strengths and limitations through the way in which they use they prefer to approach situations, their focus and their behaviour.  

The course, also, covers working with the emotions experienced during change and ways to develop resilience in individuals, teams and organisations.

Some disagreement and conflict will be inevitable as this is where learning, creativity and understanding occurs. It is not that conflict occurs that is the issue, it is how it is managed by the individuals involved, the team and the leader. 

The course is based around the outer world component of emotional intelligence focussing on empathy and social skills.

This course is a standalone course for anyone interested in understanding how to work more effectively with others within teams. It compliments other courses that explore emotional intelligence in more depth.

The course covers the DISC model looking at the behaviours of Dominance, Influence, Steadiness and Compliance and how these work together in teams. You get the opportunity to look at the four behavioral styles and how you can work better with others who have a different style to your own.

You'll receive all the information that you need and will be coached using loads of practical hints that you can use straight away.

The course is made up of a series of lectures and contains comprehensive course notes. There are a series of interactive exercises that involve some activity with other people and some reflection.

The course material makes up a one to two day workshop so is equivalent to 8 -12 hour's training. It forms part of our advanced emotional intelligence course endorsed by the Institute of Leadership and Management.

PLEASE NOTE - This course is NOT for you if you are not prepared to work through the exercises that make up a fundamental part of the course.  Team working cannot be developed just by watching the video lectures.  It requires you to do some reflective thinking, to get some feedback and to discuss your development with others.  I'm afraid that you won't get the best from the course unless you are prepared to do this.

There are FOUR practical activities included within the course that are designed to help you and your team to develop your team working capabilities.  All of them require you to engage with your team and do some work outside of the course.

This course is being continually refined and updated to ensure it remains current and relevant.

Latest update - July 2017

Who is the target audience?
  • This course will support the development of your emotional intelligence. It will be of interest to you if you are looking to develop your interpersonal relationships within teams.
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Curriculum For This Course
39 Lectures
Introduction to Team Working
7 Lectures 17:50

Some details about your course instructor - Robin Hills - and what qualifies him to present this course on emotional intelligence.

Preview 02:00

Details about this course on the Udemy platform and details of a competition to encourage you to complete the course.

Preview 02:01

This short video gives you some details about the aims and learning objectives of this course on developing emotional intelligence in teams.

Preview 03:10

Some people have certain views about working in a team whilst others see things from a different perspective.

Preview 03:00

This lecture looks at the three virtues of an ideal team player and how these work together.  It, also, covers those team players that are radiators and those that are drains.

Preview 03:44

This lecture looks at what being a high performing team means and provides a framework to work to that will help turn your teams into high performing teams.

Preview 01:47
Practical Activities - Assessing your Team
2 Lectures 04:18

This is a practical activity that will help you to think about how you are as a member of a team and what other people think.

If you are going to get the best out of this course, it is important that you complete this practical activity!  

(I know that it is very easy to ignore this but you will not develop your self awareness from just watching the video lectures!)

Assessing the Dynamics of your Team

How emotionally intelligent is your team?  Use this checklist to find out and to highlight some areas to work on.

Preview 03:03
What is Emotional Intelligence?
6 Lectures 15:16

An overview of emotional intelligence giving you a definition and the meaning of emotional intelligence.

Definition of Emotional Intelligence

Some frequently asked questions (and some answers) about emotional intelligence.

Preview 04:45

A broad look at emotions and why they are important to consider.

An Insight into Emotions

Some examples of when you experience emotions at work and how emotions can be used intelligently.

Emotions at Work

A review of some of the advantages and some of the disadvantages when working with emotional intelligence.

The Advantages and Disadvantages of Emotional Intelligence

It is important to be aware of your hot buttons and then to take steps to prevent these from causing you problems.

This practical activity will help you to determine your hot buttons.  It can be used as a team activity to look at each others hot buttons to gain a better understanding of how you can work together with a greater understanding of each other.

Preview 01:31

Emotional Intelligence Quiz
5 questions
Change Management
4 Lectures 13:05

Change is the only constant!

This is a phrase that is often repeated so let's look at what it means and the emotions that we all go through as we work with change.

Change and Emotions

This the change curve that was developed by business psychologist John M Fisher.  It is similar to many other change curves but this curve has been research and developed with a business focus.

A link to download a large high resolution copy of this curve is provided in the Bonus Lecture.

Preview 00:00

This lecture covers the emotions that we all go through as we experience change.  We look at what happens, the reasons for the emotions so that you can get a better understanding of why you have these feelings, what you can do and how you can help other team members as they experience these emotions.

The Emotional Transition through Change

This lecture covers how to move on from a setback recognising the emotions involved and how to work with others and their emotions as you progress through change.

Moving from Setback to Comeback
Conflict in Teamwork
2 Lectures 07:38

This lecture looks at defining what conflict is and how it supports team working.

The Benefits of Conflict

This lecture covers the best way of working with conflict in order to get the best outcomes for everyone.

Working with Conflict
Working with Others in a Team
11 Lectures 23:05

This part of the course looks at behavioural styles.  It will give you an overview of the four working styles so that you can determine yours and those of other people.

This lecture covers the learning objectives for this section on working with others. 

Working with Others - Objectives


Before you continue with any more of this Section, please complete this short questionnaire.  It is designed to give you some insights around your preferred style. 

Practical Activity - Assessing your Behavioural Style

This lecture looks at how my attitude and behaviour influences your attitude and behaviour and the cycle of behaviour that follows. It also looks at communication.

Behavioural Flexibility

American psychologist and writer William Moulton Marston, in his 1928 book Emotions of Normal People introduced the prototype of the DISC profiling technique: a pair of axes producing a set of four interconnected factors. Marston originally called these four factors Dominance, Inducement, Submission and Compliance, though 'Inducement' and 'Submission' now carry the more meaningful modernised names of Influence and Steadiness.

It was during the 1940's that Marston's profiling technique came to prominence, when it was adopted by the U.S. military to help in recruitment during the Second World War. Over the following decades its simplicity and flexibility meant that it became more and more widely used across the world as a way of understanding behaviour.  It is particularly useful in team settings.

Marston's Model

High Dominance has a clear idea of their ambitions and goals, as well as the directness and forcefulness to achieve those goals. It also means that people like this will tend to have a competitive attitude, and they will generally follow their own ideas rather than work co-operatively with others.

This lecture reviews the High Dominance behavioural style with particular reference to team working with some do's and don'ts when working with this style.

This lecture includes a summary sheet of this style for you to download, print off and use for reference.

High Dominance

High Influence thrives on the attention and approval of other people, and they're more motivated by praise and appreciation than most other types.  Despite their outgoing attitude, they're often unwilling to risk causing offence, and they'll often avoid possible confrontations. In other words, while High Influence is socially confident, they tend not to be particularly assertive or forceful.

This lecture reviews the High Influence behavioural style with particular reference to team working with some do's and don'ts when working with this style.

This lecture includes a summary sheet of this style for you to download, print off and use for reference.

High Influence

High Steadiness is consistent and reliable in their approach.   They prefer to operate in situations that follow established patterns, and to avoid unplanned developments.   Because of this, people with High Steadiness tend to be quite resistant to change, and will take time to adapt to new situations.

This lecture reviews the High Steadiness behavioural style with particular reference to team working with some do's and don'ts when working with this style.

This lecture includes a summary sheet of this style for you to download, print off and use for reference.

High Steadiness

High Compliance likes to have a clear idea of their role, and what's expected of them, so they are far more motivated in situations that are clearly regulated and planned. In general, High Compliance is not independent by nature, and will prefer not to be left to make decisions or take actions without the support of others.

This lecture reviews the High Compliance behavioural style with particular reference to team working with some do's and don'ts when working with this style.

This lecture includes a summary sheet of this style for you to download, print off and use for reference.

High Compliance

DISC works by measuring four fundamental factors in a person's behaviour, and using those four factors to describe their personality.

This lecture looks at how you can assess your behaviour in more valid and reliable ways.  It, also, covers the ideal behaviours for you to demonstrate at work irrespective of your preferred style.

The lecture includes a document reviewing the main points and the do's and don'ts of the DISC behavioural styles.

Assessing Behaviour and Ideal Behaviour

Working with your preferred behavioural style(s) is easy. Working with people who have your least preferred behavioural style can be challenging.

This practical activity is designed to get you to think about how to adapt your style to work more effectively with people who have your least preferred behavioural style.

If you are going to get the best out of this course, it is important that you complete this practical activity!  

(I know that it is very easy to ignore this but you will not develop your team working and your understanding of working with other behavioural styles from just watching the video lectures!)

Preview 01:00

This lecture reviews the learning objectives for this part of the course looking at behavioural styles.

Working with Others - Review
0 Lectures 00:00

This quiz will help to develop your understanding of the four behavioural styles.

A Quiz about the Four Behavioural Styles
10 questions
Emotional Resilience
6 Lectures 20:28

Resilience is often defined as recovering or bouncing back from adversity and is a definition taken from Material Science. This definition is rather limited and doesn't really explain the complexity of resilience in human behaviour. This lecture looks at what resilience is in more detail and gives a definition of resilience that truly works.

Preview 03:22

This lecture looks at some ideas and strategies for developing resilience in other people -  team members, friends, colleagues, direct reports, family members, etc.

Developing Resilience in Others

Resilience in teams  is different from resilience in individuals.  It involves looking at how the team thinks (mapping minds) and how it feels (mapping hearts).

Team Resilience

There are a number of commonly used phrases that are used when working with resilience that may drain people's resilience rather than help build it.

These phrases are used so often that you probably use them yourself every day without even thinking about them.

Three Phrases that Drain Resilience

This lecture focuses on building the right structures and processes in order to develop resilience in organizations.

Organizational Resilience

This short lecture reviews the course objectives and stresses the importance of working through the exercises with your team to develop everyone's emotional intelligence.

Developing Emotional Intelligence in Teams - Review
Bonus Lecture
1 Lecture 02:23

Free stuff, special offers and a link to download the Personal Transition through Change curve.

Preview 02:23
About the Instructor
Robin Hills
4.4 Average rating
321 Reviews
7,861 Students
10 Courses
Business Psychologist, Emotional Intelligence Trainer

Hi. I'm Robin Hills and it is my intention to provide you with the best on-line courses on emotional intelligence in business - not only on Udemy but anywhere on the internet. Teaching emotional intelligence skills is a challenge at the best of times so these courses require you to take some ACTION and put into practice what you have learnt.

I am an emotional intelligence coach, trainer and facilitator with over 30 years' business and commercial experience. I am here to support and guide you.

My company is Ei4Change (Emotional Intelligence 4 Change) - recognised nationally and internationally as specialists with expertise in training, personal development and coaching focusing on emotional intelligence, positive psychology and neuroscience in the workplace.

My articles and papers on resilience have been published in international books and journals.

Over the last couple of years, I have delivered workshops at global emotional intelligence and neuroscience conferences. These have been held at Harvard University, at University of Manchester, in Cape Town and in Mumbai.

I hope you enjoy working to develop your resilience and your emotional intelligence and I look forward to working with you.