Developing Emotional Intelligence in Teams
4.2 (418 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
2,683 students enrolled

Developing Emotional Intelligence in Teams

Better team working through winning the hearts and minds of others.
4.2 (418 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
2,683 students enrolled
Created by Robin Hills
Last updated 4/2019
Current price: $11.99 Original price: $179.99 Discount: 93% off
3 days left at this price!
30-Day Money-Back Guarantee
This course includes
  • 2 hours on-demand video
  • 8 articles
  • 12 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • Identify how team working through emotional intelligence can lead to better outcomes
  • Recognize why some conflict is to be expected and why it is a part of healthy relationships

  • Understand behavioral styles with a focus on your style and how to work with others with different styles

  • Work to build the hearts and minds of your team
  • Develop and build your social skills and your emotional intelligence
  • You should have an interest and understanding of emotional intelligence but no prior knowledge and experience is needed to benefit from the course.
  • An interest in how interactions with other people work and how to build them more effectively.
  • Keenness to learn about behavioral styles based on DISC (Dominance, Influence, Steadiness and Compliance).
  • How effective are you at working with other people in small groups or in larger teams?

  • How good are you at communicating and building effective relationships?

The increasing complexity of teamwork in the 21st century means that teams are unlikely to achieve superior performance through chance or the skills of an effective team leader.  What matters is how the team manages the emotional climate under which they are working.

This course is about proactively working together with others in ways that will help you to communicate more efficiently as you engage with each other to bring value to your company and your customers. In addition, the skills, processes and tools taught in this course can bring value to other aspects of your life.

Good team working means that you can understand how each other works together. It means that you can have an understanding of other people's strengths and limitations through the way in which they use they prefer to approach situations, their focus and their behaviour.  

The course, also, covers working with the emotions experienced during change and ways to develop resilience in individuals, teams and organisations.

Some disagreement and conflict will be inevitable as this is where learning, creativity and understanding occurs.  It is not that conflict occurs that is the issue, it is how it is managed by the individuals involved, the team and the leader. 

The course is based around the outer world component of emotional intelligence focusing on empathy and social skills.

This course is a standalone course for anyone interested in understanding how to work more effectively with others within teams.  It compliments other courses that explore emotional intelligence in more depth.

The course covers the DISC model looking at the behaviours of Dominance, Influence, Steadiness and Compliance and how these work together in teams. You get the opportunity to look at the four behavioral styles and how you can work better with others who have a different style to your own.

You'll receive all the information that you need and will be coached using loads of practical hints that you can use straight away.

The course is made up of a series of lectures and contains comprehensive course notes. There are a series of interactive exercises that involve some activity with other people and some reflection.

The course material makes up a one to two day workshop so is equivalent to 8 -12 hour's training. It forms part of our advanced emotional intelligence course endorsed by the Institute of Leadership and Management.

PLEASE NOTE - This course is NOT for you if you are not prepared to work through the practical activities that make up a fundamental part of the course.  Team working cannot be developed just by watching the video lectures.  It requires you to do some reflective thinking, to get some feedback and to discuss your development with others.  I'm afraid that you won't get the best from the course unless you are prepared to do this.

There are FOUR practical activities included within the course that are designed to help you and your team to develop your team working capabilities. 

These are

  • Assessing the Dynamics of your Team

  • Team Emotional Intelligence Checklist

  • Assessing your Behavioural Style

  • Your Least Preferred Style

All of these practical activities require you to engage with your team and do some work outside of the course. 

This course is being continually refined and updated to ensure it remains current and relevant.

Full grammatically-correct English captions available.

Latest update - April 2019

Who this course is for:
  • This course will support the development of your emotional intelligence. It will be of interest to you if you are looking to develop your interpersonal relationships within teams.
Course content
Expand all 42 lectures 02:03:40
+ Introduction to Emotionally Intelligent Team Working
7 lectures 24:11

This lesson introduces the course.

Preview 02:51

Details about this course on the Udemy platform and details of a competition to encourage you to complete the course.

Preview 02:03

This short video gives you some details about the aims and learning objectives of this course on developing emotional intelligence in teams.

Preview 03:10

Some people have certain views about working in a team whilst others see things from a different perspective.

Preview 03:00

This lecture looks at the three virtues of an ideal team player and how these work together.  It, also, covers those team players that are radiators and those that are drains.

Preview 04:05

This lecture looks at what being a high performing team means and provides a framework to work to that will help turn your teams into high performing teams.

High Performing Teams

This lesson looks at giving and receiving feedback within teams and how it is linked with emotional intelligence. 

Preview 07:15
+ Practical Activities - Assessing your Team
2 lectures 02:40

High performing teams engage in a series of team activities and behaviours.

This is a practical activity that will help you to think about how many of these activities / behaviours are currently adopted by the team that you work with.

If you are going to get the best out of this course, it is important that you complete this practical activity!  

(I know that it is very easy to ignore this but you will not develop your self awareness from just watching the video lectures!)

Assessing the Dynamics of your Team

How emotionally intelligent is your team?  Use this checklist to find out and to highlight some areas to work on.

Preview 02:30
+ What is Emotional Intelligence?
7 lectures 24:00

An overview of emotional intelligence giving you a definition and the meaning of emotional intelligence.

Defining Emotional Intelligence

Some frequently asked questions (and some answers) about emotional intelligence.

Frequently Asked Questions (FAQs)

A broad look at emotions and why they are important to consider.

An Insight into Emotions

Some examples of when you experience emotions at work and how emotions can be used intelligently.

Emotions at Work

This lecture looks at how to work with the emotional climate by assessing the level of emotional engagement and the level of emotional management.

Working with the Emotional Climate

A review of some of the advantages and some of the disadvantages when working with emotional intelligence.

The Advantages and Disadvantages of Emotional Intelligence

It is important to be aware of your hot buttons when you are interacting with other people and then to take steps to prevent these from causing you problems.

This practical activity will help you to determine your hot buttons.  It can be used as a team activity to look at each others hot buttons to gain a better understanding of how you can work together with a greater understanding of each other.

Preview 01:31
Emotional Intelligence Quiz
5 questions
+ Change Management
4 lectures 15:36

Change is the only constant!

This is a phrase that is often repeated so let's look at what it means and the emotions that we all go through as we work with change.

Change and Emotions

This the change curve that was developed by business psychologist John M Fisher.  It is similar to many other change curves but this curve has been researched and developed with a business focus.

A link to download a large high resolution copy of this curve is provided in the Bonus Lecture.

Preview 00:00

This lecture covers the emotions that we all go through as we experience change.  We look at what happens, the reasons for the emotions so that you can get a better understanding of why you have these feelings, what you can do and how you can help other team members as they experience these emotions.

The Emotional Transition through Change

This lecture covers how to move on from a setback recognising the emotions involved and how to work with others and their emotions as you progress through change.

Moving from Setback to Comeback
+ Conflict in Teamwork
4 lectures 11:24

This lecture looks at defining what conflict is and how it supports team working.

The Benefits of Conflict

This lecture looks at conflict and trust in teams.  It covers the factors that you need to consider that will impact upon the conflict and developing trust.

Conflict and Trust in Teams

This lesson covers trust as a component of building healthy relationships and its role in building teams.


This lecture covers the best way of working with conflict in order to get the best outcomes for everyone.

Working with Conflict
+ Working with Others in a Team
11 lectures 25:33

This part of the course looks at behavioural styles.  It will give you an overview of the four working styles so that you can determine yours and those of other people.

This lecture covers the learning objectives for this section on working with others. 

Working with Others - Objectives


Before you continue with any more of this course, please complete this short questionnaire.  It is designed to give you some insights around your preferred DISC behavioural style. 

Practical Activity - Assessing your Behavioural Style

This lecture looks at how my attitude and behaviour influences your attitude and behaviour and the cycle of behaviour that follows. It also looks at communication.

Behavioural Flexibility

American psychologist and writer William Moulton Marston, in his 1928 book Emotions of Normal People introduced the prototype of the DISC profiling technique: a pair of axes producing a set of four interconnected factors. Marston originally called these four factors Dominance, Inducement, Submission and Compliance, though 'Inducement' and 'Submission' now carry the more meaningful modernised names of Influence and Steadiness.

It was during the 1940's that Marston's profiling technique came to prominence, when it was adopted by the U.S. military to help in recruitment during the Second World War. Over the following decades its simplicity and flexibility meant that it became more and more widely used across the world as a way of understanding behaviour.  It is particularly useful in team settings.

Marston's Model

High Dominance has a clear idea of their ambitions and goals, as well as the directness and forcefulness to achieve those goals.  It also means that people like this will tend to have a competitive attitude, and they will generally follow their own ideas rather than work cooperatively with others.

This lecture reviews the High Dominance behavioural style with particular reference to team working with some do's and don'ts when working with this style.

This lecture includes a summary booklet of this style for you to download, print off and use for reference.

High Dominance

High Influence thrives on the attention and approval of other people, and they're more motivated by praise and appreciation than most other types.  Despite their outgoing attitude, they're often unwilling to risk causing offence, and they'll often avoid possible confrontations. In other words, while High Influence is socially confident, they tend not to be particularly assertive or forceful.

This lecture reviews the High Influence behavioural style with particular reference to team working with some do's and don'ts when working with this style.

This lecture includes a summary booklet of this style for you to download, print off and use for reference.

High Influence

High Steadiness is consistent and reliable in their approach.   They prefer to operate in situations that follow established patterns, and to avoid unplanned developments.   Because of this, people with High Steadiness tend to be quite resistant to change, and will take time to adapt to new situations.

This lecture reviews the High Steadiness behavioural style with particular reference to team working with some do's and don'ts when working with this style.

This lecture includes a summary booklet of this style for you to download, print off and use for reference.

High Steadiness

High Compliance likes to have a clear idea of their role, and what's expected of them, so they are far more motivated in situations that are clearly regulated and planned. In general, High Compliance is not independent by nature, and will prefer not to be left to make decisions or take actions without the support of others.

This lecture reviews the High Compliance behavioural style with particular reference to team working with some do's and don'ts when working with this style.

This lecture includes a summary booklet of this style for you to download, print off and use for reference.

High Compliance

DISC works by measuring four fundamental factors in a person's behaviour, and using those four factors to describe their personality.  It can, also, be used to determine the behaviours experienced within a team.  

This lecture looks at how you can adapt your behaviour in more valid and reliable ways.  It, also, covers the ideal behaviours for you to demonstrate at work irrespective of your preferred style.

The lecture includes a document reviewing the main points and the do's and don'ts of the DISC behavioural styles.

Ideal Behaviour for Ideal Interactions

This lecture reviews the learning objectives for this part of the course looking at behavioural styles.

Working with Others - Review

Working with your preferred behavioural style(s) is easy. Working with people who have your least preferred behavioural style can be challenging.

This practical activity is designed to get you to think about how to adapt your style to work more effectively with people who have your least preferred behavioural style.

If you are going to get the best out of this course, it is important that you complete this practical activity!  

(I know that it is very easy to ignore this but you will not develop your team working and your understanding of working with other behavioural styles from just watching the video lectures!)

Preview 01:00
+ DISC Quiz
0 lectures 00:00

This quiz will help to develop your understanding of the four behavioural styles.

A Quiz about the Four Behavioural Styles
10 questions
+ Emotional Resilience
6 lectures 19:11

Resilience is often defined as recovering or bouncing back from adversity and is a definition taken from Material Science. This definition is rather limited and doesn't really explain the complexity of resilience in human behaviour. This lecture looks at what resilience is in more detail and gives a definition of resilience that truly works.

Preview 03:33

This lecture covers why resilience is useful, when resilience is important and the benefits of being resilient.

Why, When and How Resilience is Useful

This lecture looks at some ideas and strategies for developing resilience in other people -  team members, friends, colleagues, direct reports, family members, etc.

Developing Resilience in Others

Resilience in teams  is different from resilience in individuals.  It involves looking at how the team thinks (mapping minds) and how it feels (mapping hearts).

Team Resilience

There are a number of commonly used phrases that are used when working with resilience that may drain people's resilience rather than help build it.

These phrases are used so often that you probably use them yourself every day without even thinking about them.

Three Phrases that Drain Resilience

This short lecture reviews the course objectives and stresses the importance of working through the exercises with your team to develop everyone's emotional intelligence.

Developing Emotional Intelligence in Teams - Review
+ Further Resources and Special Offers
1 lecture 03:18

Free stuff, special offers and a link to download the Personal Transition through Change curve.

More Resources and Special Offers