Developing and Improving your Value

Adding Value to your job and career through improved Professional development, conflict handling and decision making.
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  • Lectures 57
  • Length 10.5 hours
  • Skill Level Beginner Level
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 10/2013 English

Course Description

The Intermediate level of the Professional Development pathway has been divided into two sections: It covers the following practical chapters and is filled with all the kinds of detail that will help you achieve success in obtaining the job you want.

- The essential elements to develop yourself, e.g., Decision-Making and Assertiveness, Time Management, Dealing with Change and Conflict resolution.

- Essential employability factors e.g. Health and Safety, Information Security and Risk Management.

This program is a great start for those in transition as it covers all of the in-demand elements - the personal time out to understand who you are and what your talents are to how to successfully interact in the workplace.

This online course provides the keys to help you get noticed hunting for your next job.

The course is filled with useful advice that any business professional can apply as well, even if you are currently employed. You will take the tips provided in the book to review resumes and candidates when hiring..... In the competitive job market of the world today, those seeking employment WILL benefit from the titbits and advice provided in every chapter. You will be continually amazed at this book's ability to point out the small details that will make one stand out from the crowd and make a huge difference for jobs seekers.

In this time of high unemployment this is a very timely course. There are a multitude of people that are out of work looking for jobs and this course will provide you the extra edge that they need to land the job of their dreams in the midst of record unemployment. Even in tough times there are jobs being filled every day....If you study, underline, highlight this advice you will land that job.

The real meat of this course is just what it says on the book-cover: Developing and Improving your value! It really makes you think and gives you a whole new perspective on the subject.

What are the requirements?

  • Working knowledge of the English Language

What am I going to get from this course?

  • You will learn how to make better decisions, faster
  • You will learn how you deal with conflict
  • You will understand how you are a more valued employee and co-worker when you understand business ethics and Information Security
  • You will learn how to manage your time (and be able to do more at work)
  • You will learn how to be more Assertive without being Agressive

Who is the target audience?

  • People wanting to re-enter the workforce
  • Job seekers
  • People wishing to improve their job prospects

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.


Section 1: Introduction to the course "Developing and Improving your Value"

Introduction to this course - what will you learn in this program?

Section 2: Decision Making & Assertiveness

When you are serious about adding value to yourself, and to add value to your profession you might need to learn some assertive behaviour. What does that mean? When are you assertive, and when have you crossed that line to aggressive or arrogant? This video covers the basics of professional assertiveness


There are 10 things you can do as an assertive person that will help you get your point across... 10 rights you have which nobody can deny you... Check them out: I'm sure there are a couple that you never even thought of!


Modesty, Obligations, Gender, Anxiety, Friends and strength of Issues are all part of the 6 myths around Assertiveness

Steps to improve Professional Assertiveness

Master these 7 decision making skills and you'll increase your value in the workplace...


What do other people say or teach about Decision making? Let's check it out in this video

7 Steps to Good Decision making
10 pages

This lecture covers the DOs and DON'Ts of group decision making


What are the 10 group decision making techniques? This goes beyond "the loudest person wins" and "let's vote about this"... you will be surprised at the different techniques you can use to come to a decision.

Group Consensus
39 pages

Please read these 39 pages of your textbook.

Learning Objectives

  • Recognize the top seven rules of good decision-making
  • Increase your awareness of problem solving steps and problem-solving tools
  • Improve your ability to participate in and communicate about a collaborative problem-solving process.
  • Module 2 Quiz
    8 questions
    EXERCISE - Decision making & Assertiveness 1
    1 page
    EXERCISE - Decision Making & Assertiveness 2
    3 pages
    Section 3: Conflict Resolution

    This section is all about Conflict Resolution, so let's have a look at what conflict really is...


    Everybody responds differently to conflict - there are the most common types. Can you recognise your own behaviour?


    This lecture dives deeper into the different types of conflict


    Irrespective of your personal preference, these are the three steps to handling a conflict effectively

    Conflict Resolution Options

    One of the most daunting conflicts you can have is a conflict with your boss, manager or team leader. It can make you feel very insecure and uncomfortable. This video covers some techniques to handle conflicts with employers and supervisors.

    Desired outcomes from conflict resolution
    Module 3 Quiz
    5 questions
    Reading Assignment - Conflict Handling
    23 pages
    Conflict Resolution - Exercise 1
    1 page
    Conflict Resolution Exercise 2
    1 page
    Conflict Resolution Exercise 3
    2 pages
    Section 4: Dealing with Change
    What is Change?
    Your role in managing Change
    Reading Assignment - Change Management
    22 pages
    Module 4 Quiz
    7 questions
    Dealing with Change Exercise
    1 page
    Section 5: Time Management
    Definition of Time Management
    How to manage time
    Time Management Exercise
    1 page
    Left Brain / Right Brain Quiz
    Reading Assignment - Time Management
    16 pages
    Module 5 Quiz
    3 questions
    Section 6: Where to From Here?
    Program 2 - Introduction
    DISCLAIMER FOR PROGRAM 2 - please listen carefully
    Section 7: Safety in the workplace
    Safety in the workplace
    Risk Assessment
    What you should know
    Reading Assignment - Workplace Safety
    51 pages
    Section 8: Workplace Harassment
    Workplace Harassment
    Other types of Harassment
    What can a Supervisor do about Harassment?
    Best Practices
    Answer Guide for exercises
    1 page
    Module 7 & 8 Quiz
    8 questions
    Section 9: Office Ethics & Diversity
    Office Ethics
    Five sources of Ethical Standards
    Making Ethical Decisions
    What is Discrimination
    Reading Assignment - Ethics & Diversity
    37 pages
    Module 9 Quiz
    7 questions
    Section 10: Information Security & Risk Management
    Risk Management
    Risk Analysis
    Risk Management Plan
    Reading Assignment - Information Security
    29 pages
    Module 10 Quiz
    7 questions
    Section 11: The Final Section - Evaluation Form
    254 pages

    This textbook has a lot more content that hasn't been covered by the presentations! Make sure you read it as well


    Summary of the course and final words from your instructor

    Final Lecture - this completes your course

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    Instructor Biography

    The Art Of Service, Quality education for Career Driven IT Professionals

    What drives us?

    In one word? YOU

    You are front, center and behind every decision we make in our business.

    • You are starting out in the IT industry
    • You are serious about your career
    • You need certifications on your resume to get that first interview

    For you we created the Foundation level courses as well as the Core Series for IT

    • You are an IT Professional with a proven career
    • You need to stay in touch with changes in the industry
    • You need to continue to show your value to the business to ensure your job is secure
    • You want to find out what else would make your IT career more solid

    For you we created the Specialist and Intermediate level courses as well as the Core Series for IT

    • You are implementing Processes and methodologies in your company
    • You are managing a team of people and need to look good
    • You started your own business and are looking for template documents to ‘hit the ground running’
    • You need to present on a subject at the next team meeting and are not quite sure where to start

    For you we created the Toolkits as well as the Core Series for IT

    Our motto:
    Every Career driven IT Professional needs to be able to afford quality IT educational materials to stay relevant in their job, irrespective of current position, budget or geographical location.

    We do most of the work behind the scenes so that you can focus on your professional education and your career within the IT industry.

    We see it as our job to ensure we give you the most up to date information you need to succeed in achieving that goal at a price-point that is makes it accessible to most professionals.

    Ready to start learning?
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