How to Design Effective Training Programs
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How to Design Effective Training Programs

Your practical A-Z guide based on best-practice standards, including downloadable, customisable templates!
3.8 (60 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
662 students enrolled
Last updated 9/2017
Current price: $10 Original price: $90 Discount: 89% off
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  • 1 hour on-demand video
  • 4 Articles
  • 11 Supplemental Resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • apply benchmarks to training programs
  • define the parameters of a training program
  • establish effective communication strategies with clients
  • understand the needs of learners
  • examine learning options
View Curriculum
  • You will ideally have access to a workplace in which you can apply or relate the training design strategies we discuss in the course.
  • You should already be familiar with the principles of instructional design.

You know the value and benefits of workplace training. When designed and delivered properly, training can make workers more efficient. How? By increasing measurable such as production, revenue, and profits while decreasing costs, waste, and inefficiencies. Intangible benefits can include increased motivation and participation.

So, does training have an important place in the workplace? Absolutely. Do you need to design effective workplace training programs? Great! Know how to get started? Ah, then let me help.

I've been a trainer since 2006 and this course capitalises on my wealth of experience, presenting benchmark strategies which won't just save you time, they'll also ensure your training programs always stay on track.

If you follow the steps outlined in my course, you’ll find your training programs will be more effective and your participants more engaged. And this leads to an increased ROI, more satisfied and motivated employees, and the attainment of key business goals. Let's go!

Who is the target audience?
  • You are a corporate trainer / instructional designer looking for effective, time-saving strategies to design on-point training programs
  • You're not looking for information on how to deliver training programs - we focus on design in this course.
  • You've been tasked with assessing training needs, and want to build a framework around how to do this.
Compare to Other Instructional Design Courses
Curriculum For This Course
17 Lectures
Background Check
3 Lectures 03:49

Welcome to the Course, Trainers! I'm so happy to have you here.

Who is this course for? Workplace trainers, soft and hard skill trainers, instructional designers.

What do we focus on? Systems which I use to great success, and which I recommend to ensure your training design is on track, and stays on point. These systems are Australian best practice, and they have dramatically improved my performance as a trainer. How do I measure that? In repeat business, increased learner engagement, and the huge amount of time I save in organisation.

This lecture is our final "coffee break" before hitting the road and getting started on the knowledge transfer!

Preview 01:04

It's all very well and good to take a course on how to design exceptional training programs, but you want to know such a course is taught by an exceptional person, right?

This lecture is a short introduction to me, an overview of my background and experience and some testimonials from clients. Want to be sure you're in the best hands? Then watch this!

Preview 02:41

This lecture contains a wealth of information, sourced from my nine years' experience as a trainer. I hope you find it useful in your training sphere!

Vital Resources For Corporate Trainers - Read, Download, Use
Step One: Client Consultation Process
10 Lectures 43:40


A journey of a thousand miles begins with a single step, and so it is with designing a training program and the following questions:

  • WHO are your learners?
  • WHAT do they need to learn?
  • WHY are they learning?
  • WHEN do they need to undertake their training?
  • WHERE will the training take place?
  • WHO will their trainer be?

My simplified, streamlined system for ensuring these questions are answered and records are appropriately kept is outlined in this lecture. I introduce the template I use, discuss how it has helped me increase my productivity and how the components feed into the greater design process.

Join me as we begin our design journey.

Please note that the template this lecture refers to can be downloaded in the next lecture!

Preview 05:21

The structural information in this course is complemented by a case study, allowing you to apply the theoretical knowledge away from the "real world", to become accustomed to the thought processes, planning rationale and suggested templates before using these with your clients.

I've created a company profile for fictional international firm "Brindabella Tech", based loosely on a number of different companies I've worked with over the years.  In this lecture, you encounter Brindabella Tech for the first time and get to know them a little.  In subsequent lectures you'll be asked to complete tasks related to their training needs.  Please read the material carefully, check for downloadable extras, and remember that both the video lectures and the additional material I've provided in Lecture 3 are there to help guide you.  As am I.  Please don't hesitate to contact me directly or via this course's Q&A section should you need guidance. 

Okay, let's get going!

Our Case Study: Brindabella Tech

It's all well and good for me to talk about how useful it is to (a) use a template in your initial training needs analysis meeting with your client, and (b) give you a template you can use as a basis for your consultations, but if you're new to training you may need a quick run-through of how it fits together and if you're a more experienced trainer, you may be interested in how this template works, what information is required at this stage of proceedings, and how it is designed to make your life as easy as possible.

I've prepared this screencast to answer just these questions, and have attached the template in question for your closer perusal and adaptation, as required.

What you'll also find as a downloadable resource is a real, completed template, which I have redacted for the purpose of this course. It's a detailed look at how a Qualification and Unit of Competency has been mapped and adapted for this particular client. I hope you find it useful!

Preview 09:28

This text lecture provides background on our fictional company, Brindabella Tech, and asks you to complete a number of tasks. Please share your responses in the Q&A section.

Over to You: Brindabella Tech Health & Safety

Before commencing training, and after a client consultation meeting and needs analysis, I prepare a plan of how I see the training program commencing, how units can be clustered, and how the training can proceed based on these clusters. As a matter of course I meet with my client and request their sign-off on this training program.

Why? Simple - by presenting the training program outline before training commences both the client and I are clear on the expected outcomes, the roadmap of how we're going to get there, we identify any potential problems or gaps and proceed on the basis of mutual understanding. HR managers or department directors likely also need your training program design for their colleagues in the finance / accounts payable department.

The overarching concepts in this whole process are: open communication and transparent processes.

In this lecture I introduce a template I use for precisely this point in proceedings, and attached you'll find the template which you are welcome to adapt to your particular circumstances.

Looking forward to your feedback in the Discussion section, to your right!

Moving on: Mapping out your proposed Training Program

Imagine the process of designing a training program as an upturned triangle, with the "Big Picture" the inversed base (your initial needs analysis / client consultation). This is reduced in scope to your overall training program outline (see previous lecture) and then further refined in your individual training session plan. Sometimes this is called, simply, a Lesson Plan and this is what we are examining in this lecture.

How do we get your roadmap structured into logical, bite-sized chunks which keep you on track? I've used various formats in the past, from notes jotted on a sheet of paper and stuffed into an overflowing folder to complex plans nutted out in Evernote to what you'll encounter in this lecture.

I have found that by applying a family of templates and by keeping the language across the templates uniform - simple and straightforward, one might say - lesson planning flows more quickly, more accurately, and the lessons are, as a result, sharper and more effective.

There is no room to neglect LLN needs, to stray off track.

In this lecture I introduce you to the process of translating the "Big Picture" ideas (taken from Qualifications and Units of Competency) into achievable, easy to conquer Elements of Competency. Have a look and find out how!

Please note that the template this lecture refers to can be downloaded in the next lecture!

An eye for detail: turning your "Big Picture" into bite-sized training sessions

Following from the previous lecture, here we complete a Training Session Plan ("Lesson Plan") template together.

But here is where our work so far starts to take a fun turn, and where your involvement becomes more active. Take a look in the next lecture...


Getting down to the nitty-gritty: How to map out each training session

As you progress through training needs analyses, meetings with clients and course mapping, it helps to have a checklist of questions to help you stay focused and ensure nothing gets missed.  This lecture provides you with a checklist which you can apply to the Brindabella Tech example, and also print up to apply in your workplace.

Over to You: Q&A for new clients and their training needs

Your safety, and that of your learners, is of paramount importance and so is the documentation ascertaining that you have assessed the learning environment for hazards and risk.

Legislation differs, however, from country to country (and state to state), so this lecture is a guideline for what is applicable and appropriate in an Australian context. I do encourage you to watch and reflect on what is appropriate in your context. And please - share your thoughts. Information exchanges help us all.

Safety first: why WHS is critical to consider, and how I manage safety issues

This screencast briefly describes how we complete a WHS Hazard Identification and Risk Assessment template, based on Australian standards. Where it may not be directly applicable to your local standards, it may spark conversations in your workplace or a fresh approach to your current practices. This is, in my opinion, of particular importance for freelance trainers who deliver training in a variety of environments.

How to complete this WHS template, and what to look out for.
Step Two: Identifying Client and Learner Needs
2 Lectures 19:46

People have different learning needs.  These relate to their:

  1. Working environment
  2. Learning preferences
  3. Individual language, literacy and numeracy skills

The learners’ needs will impact the content of your learning program.  You must create a program that adequately meets individual needs while still ensuring that the learning criteria are delivered and assessed in line with the organisational requirements detailed in the “training rationale”.

This lecture explores these three needs in more detail, and then concludes with a task for you to complete.

Work Environment and Learning

Quiz: Work Environment and Learning
3 questions

Learning Preferences and Styles
2 Lectures 05:08

We've reached the end of our learning journey... for now! And I certainly hope it has been informative and useful for you. In this lecture I take the opportunity to recap what we've learned together and to say thank you for choosing my course. I love my work - training has to be one of the more rewarding professions, don't you think?

Also in this lecture I offer an option of further training with me here on Udemy, should you be interested. And if you are (I have a complete, "all the bells and whistles" Train the Trainer course), please let me know and I would be more than happy to give you a customised coupon.

Thanks again, and wishing you all the very best in your training!

~ Jacqueline

Wrapping it all up: review of what we've covered and a thank you

After recording the lectures you will have already seen, I made a cup of tea and had a think about what I could say to you if you were sitting opposite me, sharing the cuppa (Twining's Irish Breakfast Tea, by the way!). When I started training it was such a departure from my previous work in marketing in Melbourne, and there were times when I felt like a fish out of water. So I thought - what would I say to my "2006 Self"... what would I say to you? And so I recorded this wee lecture with some extra tips, and I hope you find them handy.

Looking forward to keeping in touch and working with you on your training journey!

~ Jacqueline

Bonus Lecture!
About the Instructor
Jacqueline Seidel
4.2 Average rating
607 Reviews
15,434 Students
15 Courses
Managing Director, Training Specialist


I offer two distinct types of courses: for instructional designers and ESL professionals, and for English learners.

For Instructional Designers and ESL Professionals - I want to show you how to build a successful career as a trainer by helping you focus on both the profession and the possibilities generated by implementing instructional design principles and observing best practice business management. 

Why? Because I love being a successful business owner, I love being a trainer. And I want to share this passion and enthusiasm with you, help you solve training problems and build a successful career.

For English Learners - capitalise on my 11 years’ experience training business professionals in effective communication skills, and find out why my clients keep coming back for more!

So, who am I? I'm an Australian business skills and language trainer based in Germany since early 2006, and my professional background is originally in the Australian private and public sectors. I combine this business and policy background with a passion for providing interesting, engaging and enjoyable training programs.

Through my company, O'Connell Advanced Training Solutions, I provide advanced coaching and development in more effective business English communication, delivered through competency-based, customised, individual or small group training programs.

My clients include multi-national corporations, medium-sized enterprises and individuals.

I look forward to seeing you in my courses and to helping you be the best trainer you can be. 

You can contact me for workshops or customised face-to-face training solutions.


Seit 2006 arbeite ich als freiberuflicher Sprachtrainer in Deutschland. Mit meinem Unternehmen O’Connell Advanced Training Solutions arbeite ich für Privat-Personen sowie Studenten  aus verschiedensten Unternehmen und Industriezweigen, um Englisch-Kenntnisse effektiv zu verbessern und interkulturelle Besonderheiten zu vermitteln.

Der Fokus meines Trainings liegt auf kompetentem, individualisiertem Unterricht mit starker Erfolgsorientierung. Praxisnähe, moderne Lehrmethoden und engagierter und unterhaltsamer Unterricht machen das Lernen bei mir einfacher und schneller.

Je nach Situation kann der Unterricht für Einzel-Personen oder kleine Gruppen, als persönliches Training oder als Online-Lesson organisiert werden.

Gerne helfe ich Dir, Dein Englisch zu verbessern! Kontaktiere mich einfach, und gemeinsam finden wir den besten Weg zum “Englisch-Profi”.

O'Connell Advanced Training Solutions
4.1 Average rating
149 Reviews
2,794 Students
5 Courses

We've been providing customised training solutions to SMEs and multinationals since 2006, and our reputation as effective, engaging trainers continues to grow.

"We have used Jacqui on several occasions for the language training and education of our employees and we will also involve her in the future. Jacqui offers a very pleasant teaching style and through this, our employees quickly achieved their learning goals." -- T. Pietzsch, Geschäftsführer, GETT Gerätetechnik GmbH

O'Connell Advanced Training Solutions is your partner for capacity strengthening  training programs.

Offline, we provide advanced coaching and development in effective Business English communication for small and medium enterprises in Germany, delivered through competency-based, customised, individual or small group training programs.

Online, we broaden our training offers to include specific offers for managers, human resource professionals and corporate trainers.

Both online and offline, we provide personalised, business-relevant solutions which are high-touch, confidential, flexible and friendly.

- Jacqueline Seidel, Managing Director