How to Design Effective Training Programs
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You know the value and benefits of workplace training. When designed and delivered properly, training can make workers more efficient. How? By increasing measurable such as production, revenue, and profits while decreasing costs, waste, and inefficiencies. Intangible benefits can include increased motivation and participation.
So, does training have an important place in the workplace? Absolutely. Do you need to design effective workplace training programs? Great! Know how to get started? Ah, then let me help.
I've been a trainer since 2006 and this course capitalises on my wealth of experience, presenting benchmark strategies which won't just save you time, they'll also ensure your training programs always stay on track.
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|Section 1: Background Check|
Welcome to the Course, Trainers! I'm so happy to have you here.
Who is this course for? Workplace trainers, soft and hard skill trainers, instructional designers.
What do we focus on? Systems which I use to great success, and which I recommend to ensure your training design is on track, and stays on point. These systems are Australian best practice, and they have dramatically improved my performance as a trainer. How do I measure that? In repeat business, increased learner engagement, and the huge amount of time I save in organisation.
This lecture is our final "coffee break" before hitting the road and getting started on the knowledge transfer!
It's all very well and good to take a course on how to design exceptional training programs, but you want to know such a course is taught by an exceptional person, right?
This lecture is a short introduction to me, an overview of my background and experience and some testimonials from clients. Want to be sure you're in the best hands? Then watch this!
Although you and I are possibly thousands of kilometres apart, the internet makes us as close as neighbours. And although we may live in different timezones, the internet does not sleep. I am always contactable (though not always immediately reachable.... sleep tends to do that!), so please feel free to contact me regarding any course-related matter.
This lecture is a simple description of how to contact me during the course, should you have questions, comments, concerns or feedback.
Udemy offers a great variety of options for students in terms of interacting with the course material, other participants and your trainer. Here are the basics you'll need to know to get the most out of your Udemy experience, and this course!
|Section 2: Step One: Client Consultation Process|
A journey of a thousand miles begins with a single step, and so it is with designing a training program and the following questions:
My simplified, streamlined system for ensuring these questions are answered and records are appropriately kept is outlined in this lecture. I introduce the template I use, discuss how it has helped me increase my productivity and how the components feed into the greater design process.
Join me as we begin our design journey.
Please note that the template this lecture refers to can be downloaded in the next lecture!
It's all well and good for me to talk about how useful it is to (a) use a template in your initial training needs analysis meeting with your client, and (b) give you a template you can use as a basis for your consultations, but if you're new to training you may need a quick run-through of how it fits together and if you're a more experienced trainer, you may be interested in how this template works, what information is required at this stage of proceedings, and how it is designed to make your life as easy as possible.
I've prepared this screencast to answer just these questions, and have attached the template in question for your closer perusal and adaptation, as required.
What you'll also find as a downloadable resource is a real, completed template, which I have redacted for the purpose of this course. It's a detailed look at how a Qualification and Unit of Competency has been mapped and adapted for this particular client. I hope you find it useful!
Before commencing training, and after a client consultation meeting and needs analysis, I prepare a plan of how I see the training program commencing, how units can be clustered, and how the training can proceed based on these clusters. As a matter of course I meet with my client and request their sign-off on this training program.
Why? Simple - by presenting the training program outline before training commences both the client and I are clear on the expected outcomes, the roadmap of how we're going to get there, we identify any potential problems or gaps and proceed on the basis of mutual understanding. HR managers or department directors likely also need your training program design for their colleagues in the finance / accounts payable department.
The overarching concepts in this whole process are: open communication and transparent processes.
In this lecture I introduce a template I use for precisely this point in proceedings, and attached you'll find the template which you are welcome to adapt to your particular circumstances.
Looking forward to your feedback in the Discussion section, to your right!
Imagine the process of designing a training program as an upturned triangle, with the "Big Picture" the inversed base (your initial needs analysis / client consultation). This is reduced in scope to your overall training program outline (see previous lecture) and then further refined in your individual training session plan. Sometimes this is called, simply, a Lesson Plan and this is what we are examining in this lecture.
How do we get your roadmap structured into logical, bite-sized chunks which keep you on track? I've used various formats in the past, from notes jotted on a sheet of paper and stuffed into an overflowing folder to complex plans nutted out in Evernote to what you'll encounter in this lecture.
I have found that by applying a family of templates and by keeping the language across the templates uniform - simple and straightforward, one might say - lesson planning flows more quickly, more accurately, and the lessons are, as a result, sharper and more effective.
There is no room to neglect LLN needs, to stray off track.
In this lecture I introduce you to the process of translating the "Big Picture" ideas (taken from Qualifications and Units of Competency) into achievable, easy to conquer Elements of Competency. Have a look and find out how!
Please note that the template this lecture refers to can be downloaded in the next lecture!
Following from the previous lecture, here we complete a Training Session Plan ("Lesson Plan") template together.
But here is where our work so far starts to take a fun turn, and where your involvement becomes more active. Take a look in the next lecture...
|Lecture 10||2 pages|
In this text lecture you have the opportunity to read a Case Study I've prepared for you and fill in your templates with information, as appropriate, from the Case Study. Where information is not explicitly stated, use your judgement based on what you do know.
Tasks Two, Three and Four ask you to reflect on information found within the Bonus Material Lecture (#15), below.
Have fun, and please let me know how you go!
Your safety, and that of your learners, is of paramount importance and so is the documentation ascertaining that you have assessed the learning environment for hazards and risk.
Legislation differs, however, from country to country (and state to state), so this lecture is a guideline for what is applicable and appropriate in an Australian context. I do encourage you to watch and reflect on what is appropriate in your context. And please - share your thoughts. Information exchanges help us all.
This screencast briefly describes how we complete a WHS Hazard Identification and Risk Assessment template, based on Australian standards. Where it may not be directly applicable to your local standards, it may spark conversations in your workplace or a fresh approach to your current practices. This is, in my opinion, of particular importance for freelance trainers who deliver training in a variety of environments.
|Section 3: Conclusion|
We've reached the end of our learning journey... for now! And I certainly hope it has been informative and useful for you. In this lecture I take the opportunity to recap what we've learned together and to say thank you for choosing my course. I love my work - training has to be one of the more rewarding professions, don't you think?
Also in this lecture I offer an option of further training with me here on Udemy, should you be interested. And if you are (I have a complete, "all the bells and whistles" Train the Trainer course), please let me know and I would be more than happy to give you a customised coupon.
Thanks again, and wishing you all the very best in your training!
After recording the lectures you will have already seen, I made a cup of tea and had a think about what I could say to you if you were sitting opposite me, sharing the cuppa (Twining's Irish Breakfast Tea, by the way!). When I started training it was such a departure from my previous work in marketing in Melbourne, and there were times when I felt like a fish out of water. So I thought - what would I say to my "2006 Self"... what would I say to you? And so I recorded this wee lecture with some extra tips, and I hope you find them handy.
Looking forward to keeping in touch and working with you on your training journey!
This lecture contains a wealth of information, sourced from my nine years' experience as a trainer. I hope you find it useful in your training sphere!
We've been providing customised training solutions to SMEs and multinationals since 2006, and our reputation as effective, engaging trainers continues to grow.
"We have used Jacqui on several occasions for the language training and education of our employees and we will also involve her in the future. Jacqui offers a very pleasant teaching style and through this, our employees quickly achieved their learning goals." -- T. Pietzsch, Geschäftsführer, GETT Gerätetechnik GmbH
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