Deliver Meaningful Feedback & Inspire Performance
3.5 (90 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
700 students enrolled
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Deliver Meaningful Feedback & Inspire Performance

Use feedback and team management techniques to build morale, productivity & to take your team to new levels.
3.5 (90 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
700 students enrolled
Created by Eleventure Team
Last updated 4/2015
English
English
Current price: $10 Original price: $20 Discount: 50% off
1 day left at this price!
30-Day Money-Back Guarantee
Includes:
  • 28 mins on-demand video
  • 11 Supplemental Resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Increase morale and productivity using meaningful feedback.
  • Deliver timely, personal, direct feedback, even in difficult situations.
  • Distinguish between performance conduct & performance management.
  • Establish daily routines & techniques that make performance management a natural, effective component of your culture.
  • Leverage your team's talents to benefit the group & individuals.
View Curriculum
Requirements
  • You will need internet access. Google Chrome, Internet Explorer, or Safari are preferred browsers to open links to interactive lessons.
  • You will need Adobe Acrobat to download PDFs.
Description

Effective leaders know how to communicate with their team members to keep morale and productivity high. Learn the crucial communication skills you need to have as a leader. First, you'll learn best practices for delivering meaningful feedback in any situation. Then you'll discover how communication in general, and performance feedback in particular, will increase your team's productivity.

Combine observation, precise language, dialogue & collaborative action to foster growth and get results.

Course 1: Deliver Meaningful Feedback

  • Observe First
  • Deliver Your Message
  • Build Two-Way Communication
  • Move Forward

Move beyond performance review toward daily engagement that unleashes the power of your workforce.

Course 2: Inspire Extraordinary Performance

  • Distinguish Performance from Conduct
  • Set & Communicate Standards
  • Go Beyond Job Descriptions
  • Unleash Talent

This two course bundle includes dynamic video, interactive practice lessons, tips from industry leaders, and downloadable PDFs. Each component is designed to be completed in short time allotments, or all at once, to suit your schedule. It will take approximately 1 hour to complete the bundle.

Share your observations with the right mix of candor, dialogue, and active listening and you'll keep your team informed, engaged, and improving.

Who is the target audience?
  • This course is designed for those in leadership positions who must manage the performance of colleagues and team members.
  • You may find this course especially helpful if you'd like to build your confidence in communicating delicate or sensitive topics.
  • While some legal issues are briefly discussed, this course is not for you if your role requires in-depth knowledge of employment laws.
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Curriculum For This Course
Expand All 24 Lectures Collapse All 24 Lectures 42:50
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Course 1 - Deliver Meaningful Feedback
1 Lecture 02:09

Feedback skills transform ambiguous messages into clear communications. Learn about the essential ingredients your feedback needs to be meaningful.

Preview 02:09
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Observe First
2 Lectures 01:58

The best feedback is designed to support mutual respect & learning. Find out how to achieve this by planning out what kind of feedback you will give in advance.

Preview 01:58

Are you accidentally shutting down team members without even knowing it? Pinpoint your natural weaknesses & learn what you can do to temper them in Liz Wiseman's presentation on “accidental diminishers.”

Don't Diminish
1 page
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Deliver Your Message
2 Lectures 02:01

Timely personal feedback increases the chances that it will be helpful & well received.

Preview 02:01

Explore the importance of feedback for ownership & accountability within your organization in videos by Shari Harley & Alan Fine.

Feed Ownership
1 page
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Build Two-Way Communication
2 Lectures 04:25

Getting feedback on your feedback helps to build trust & fosters clear communication. Discover how to remain open & listen for clues that will tell you how the other person is responding to your feedback.

Preview 04:25

Practice identifying flag words that clue you in to how the other person is feeling by matching the words & phrases to their corresponding color.

Preview 1 page
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Move Forward
2 Lectures 01:11

The goal of feedback is to create forward momentum. Learn how to build an action plan that works for everybody involved.

Create a Plan
01:11

People communicate feedback through verbal & non-verbal cues. Explore some non-verbal cues so you know what message you're sending with your body, not just your language.

Know Your Non-verbals
1 page
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Put It To Work
2 Lectures 01:40

Think about this final piece of advice on the importance of sharing feedback in private.

1 More Thing about Delivering Meaningful Feedback
01:40

Use the tips & tools in this printable PDF to help deliver meaningful feedback.

SUMMARY: Tips & Tools to Deliver Meaningful Feedback
3 pages

Assess your readiness to deliver meaningful feedback.

Deliver Meaningful Feedback
5 questions
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Course 2 - Inspire Extraordinary Performance
1 Lecture 01:32

Don't get bogged down in administrative review or staff development details. Move beyond functional process towards the engagement that optimizes and unleashes the power of your workforce.

Manage Performance for Success
01:32
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Distinguish Performance from Conduct
2 Lectures 03:14

It's important to know the difference between poor performance and poor conduct. The distinctions between performance & conduct help you manage people & remain legal. Establish the legal baselines & then learn the steps to build a high-performance culture.

Know the Difference
03:14

Consider these examples of workplace behaviors and identify which are performance issues and which are conduct issues.

Separate Performance from Conduct
1 page
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Set & Communicate Standards
2 Lectures 01:23

People can't meet expectations if they don't know what they are. Communicate early & often, and start with the big picture. Help people connect personal goals with organizational goals.

Preview 01:23

Thomas Gilbert defined the performance equation as the combination of individual behavior and environmental supports. Use Gilbert's BEM model to identify the barrier that may be limiting your team.

Preview 1 page
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Go Beyond Job Descriptions
2 Lectures 02:21

Most job descriptions don't capture the day to day challenges people encounter. Help others handle setbacks by opening communication, being available & encouraging people to share their challenges.

Solve Problems
02:21

Looking for ways to motivate your team? Consider Dan Pink's advice to inspire creativity & problem solving for the modern workplace. It's not all about carrots & sticks anymore, focus on autonomy to increase intrinsic motivation.

Forget Carrots & Sticks
1 page
3 More Sections
About the Instructor
Eleventure Team
4.1 Average rating
1,386 Reviews
7,151 Students
22 Courses
Higher Learning. @ Work

Let's face it - a lot of elearning out there is downright boring. The truth is, everyone wants the skills they need to do their jobs well. That's where Eleventure comes in. It's critical, on-the-job skills people need. It's fast. It's fresh. It's action based & it's designed and developed by award winning and veteran author, presenter & trainer, Megan Torrance of TorranceLearning.

Megan brings over a decade of business consulting and project management experience to her instructional design and development work. She teaches LLAMA (Agile project management) and instructional design classes, kicks off new design projects and makes sure everyone's having a good time. Elearning guru by day, and ice hockey goaltender by night, Megan is devoted to not only delivering outstanding work, but also creating a top-notch work environment based on trust, flexibility, compassion, and fun. Megan and her team have developed elearning for a variety of industries and topics including food ingredients, industrial chemicals, medical, non-profit, human resources, sales, marketing, and IT. Megan holds a BS in Communications with an emphasis on Organizational Communication and Public Relations, and an MBA, both from Cornell University.

TorranceLearning's instructional design processes are designed to quickly focus on the desired performance and learning objectives, then make the most of visual and verbal techniques to take full advantage of the learning opportunity.