Deliver Meaningful Feedback & Inspire Performance

Use feedback and team management techniques to build morale, productivity & to take your team to new levels.
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  • Lectures 24
  • Length 43 mins
  • Skill Level All Levels
  • Languages English, captions
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 4/2015 English Closed captions available

Course Description

Effective leaders know how to communicate with their team members to keep morale and productivity high. Learn the crucial communication skills you need to have as a leader. First, you'll learn best practices for delivering meaningful feedback in any situation. Then you'll discover how communication in general, and performance feedback in particular, will increase your team's productivity.

Combine observation, precise language, dialogue & collaborative action to foster growth and get results.

Course 1: Deliver Meaningful Feedback

  • Observe First
  • Deliver Your Message
  • Build Two-Way Communication
  • Move Forward

Move beyond performance review toward daily engagement that unleashes the power of your workforce.

Course 2: Inspire Extraordinary Performance

  • Distinguish Performance from Conduct
  • Set & Communicate Standards
  • Go Beyond Job Descriptions
  • Unleash Talent

This two course bundle includes dynamic video, interactive practice lessons, tips from industry leaders, and downloadable PDFs. Each component is designed to be completed in short time allotments, or all at once, to suit your schedule. It will take approximately 1 hour to complete the bundle.

Share your observations with the right mix of candor, dialogue, and active listening and you'll keep your team informed, engaged, and improving.

What are the requirements?

  • You will need internet access. Google Chrome, Internet Explorer, or Safari are preferred browsers to open links to interactive lessons.
  • You will need Adobe Acrobat to download PDFs.

What am I going to get from this course?

  • Increase morale and productivity using meaningful feedback.
  • Deliver timely, personal, direct feedback, even in difficult situations.
  • Distinguish between performance conduct & performance management.
  • Establish daily routines & techniques that make performance management a natural, effective component of your culture.
  • Leverage your team's talents to benefit the group & individuals.

Who is the target audience?

  • This course is designed for those in leadership positions who must manage the performance of colleagues and team members.
  • You may find this course especially helpful if you'd like to build your confidence in communicating delicate or sensitive topics.
  • While some legal issues are briefly discussed, this course is not for you if your role requires in-depth knowledge of employment laws.

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.


Section 1: Course 1 - Deliver Meaningful Feedback

Feedback skills transform ambiguous messages into clear communications. Learn about the essential ingredients your feedback needs to be meaningful.

Section 2: Observe First

The best feedback is designed to support mutual respect & learning. Find out how to achieve this by planning out what kind of feedback you will give in advance.

1 page

Are you accidentally shutting down team members without even knowing it? Pinpoint your natural weaknesses & learn what you can do to temper them in Liz Wiseman's presentation on “accidental diminishers.”

Section 3: Deliver Your Message

Timely personal feedback increases the chances that it will be helpful & well received.

1 page

Explore the importance of feedback for ownership & accountability within your organization in videos by Shari Harley & Alan Fine.

Section 4: Build Two-Way Communication

Getting feedback on your feedback helps to build trust & fosters clear communication. Discover how to remain open & listen for clues that will tell you how the other person is responding to your feedback.

1 page

Practice identifying flag words that clue you in to how the other person is feeling by matching the words & phrases to their corresponding color.

Section 5: Move Forward

The goal of feedback is to create forward momentum. Learn how to build an action plan that works for everybody involved.

1 page

People communicate feedback through verbal & non-verbal cues. Explore some non-verbal cues so you know what message you're sending with your body, not just your language.

Section 6: Put It To Work

Think about this final piece of advice on the importance of sharing feedback in private.

3 pages

Use the tips & tools in this printable PDF to help deliver meaningful feedback.

5 questions

Assess your readiness to deliver meaningful feedback.

Section 7: Course 2 - Inspire Extraordinary Performance

Don't get bogged down in administrative review or staff development details. Move beyond functional process towards the engagement that optimizes and unleashes the power of your workforce.

Section 8: Distinguish Performance from Conduct

It's important to know the difference between poor performance and poor conduct. The distinctions between performance & conduct help you manage people & remain legal. Establish the legal baselines & then learn the steps to build a high-performance culture.

1 page

Consider these examples of workplace behaviors and identify which are performance issues and which are conduct issues.

Section 9: Set & Communicate Standards

People can't meet expectations if they don't know what they are. Communicate early & often, and start with the big picture. Help people connect personal goals with organizational goals.

1 page

Thomas Gilbert defined the performance equation as the combination of individual behavior and environmental supports. Use Gilbert's BEM model to identify the barrier that may be limiting your team.

Section 10: Go Beyond Job Descriptions

Most job descriptions don't capture the day to day challenges people encounter. Help others handle setbacks by opening communication, being available & encouraging people to share their challenges.

1 page

Looking for ways to motivate your team? Consider Dan Pink's advice to inspire creativity & problem solving for the modern workplace. It's not all about carrots & sticks anymore, focus on autonomy to increase intrinsic motivation.

Section 11: Unleash Talent

Leverage people's strengths when you establish expectations. Set people up for success by thinking about their talents and assigning responsibilities that maximize personal aptitudes.

1 page

Scott Geller reframes empowerment as the confidence and competence to do the work. As a performance manager you can ask these 3 questions to empower your team: Can you do it? Will it Work? Is it worth it? Then, take needed steps to help people get to “Yes.”

Section 12: Share Regular Feedback

Effective feedback is connected to expectations and delivered in the context of specific events. Build trust by helping people develop new skills through work experiences & following through on commitments.

1 page

Targeted feedback gets the best results. Try out these scenarios. What feedback would you deliver?

Section 13: Put It to Work

Think about this final piece of advice on separating your performance management system from any reward or ranking to reduce legal issues as you work to inspire extraordinary performance.

3 pages

Use the tips & tools in this printable PDF to help you inspire extraordinary performance.

5 questions

Assess your readiness to inspire extraordinary performance. You need an 80% to pass.

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Instructor Biography

Eleventure Team, Higher Learning. @ Work

Let's face it - a lot of elearning out there is downright boring. The truth is, everyone wants the skills they need to do their jobs well. That's where Eleventure comes in. It's critical, on-the-job skills people need. It's fast. It's fresh. It's action based & it's designed and developed by award winning and veteran author, presenter & trainer, Megan Torrance of TorranceLearning.

Megan brings over a decade of business consulting and project management experience to her instructional design and development work. She teaches LLAMA (Agile project management) and instructional design classes, kicks off new design projects and makes sure everyone's having a good time. Elearning guru by day, and ice hockey goaltender by night, Megan is devoted to not only delivering outstanding work, but also creating a top-notch work environment based on trust, flexibility, compassion, and fun. Megan and her team have developed elearning for a variety of industries and topics including food ingredients, industrial chemicals, medical, non-profit, human resources, sales, marketing, and IT. Megan holds a BS in Communications with an emphasis on Organizational Communication and Public Relations, and an MBA, both from Cornell University.

TorranceLearning's instructional design processes are designed to quickly focus on the desired performance and learning objectives, then make the most of visual and verbal techniques to take full advantage of the learning opportunity.

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