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Managing workplace challenges such as rising emotional and physical aggression, bullying and assaults, property damage, loss of team harmony, and escalated conflict demands mastering of prevention diffusion techniques. The focus of productive managers is identifying the causes of aggression, anger, humiliation, intimidation and overbearing working styles, relieving tension of potentially violent situations and transforming it constructively in acceptable behaviour. Applying intervention strategies, designing follow-up meetings, using body mechanics and personal space to effectuate authority, mediating disputes, and maintaining control and harmony are some of the roles of the manager in the aggression resolution process.
The course include the following video topics:
1. Organizational discipline
2. Non-deliberate misconduct
3. Warning signs for employee with health or personal problem
4. How to deal with the problem employee
5. Seven Types of Difficult Personalities
6. Dealing with problem employees - Book
A few word about the author of this course:
Tania Ayerst has over 20 years of experience in Management Consulting and over 15 years in the area of People Management and Development. Her expertise includes Strategic Management, Agile/Lean management, Strategic Human Capital Management, Customer Relations, Organizational Culture Change, Employee Engagement, Performance Management, Competency Modelling, Total Rewards Management, Learning and Development, Talent Management, HR Transformation, etc.
She help companies re-think and re-design their culture and organization using NEO-MANAGEMENT. This is a group of new management methods, based on new paradigm. It is better suited to the contemporary hyper-competitive, totaly connected market.
Tania Ayerst has a Master’s Degree in Human Resources Management and Development from WAC University, USA. She also holds a Diploma in Management Studies from the Open University, UK as well as a specialization in People and Organizational Management Management from AOTS, Yokohama, Japan.
She is Certified Management Consultant (CMC) by the Institute of Consulting in London according to the standards of the International Council of Management Consulting Institutes (ICMCI).
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|Section 1: Organizational discipline|
Warning signs for employee with health or personal problem
|Section 2: How to deal with the problem employee|
How to deal with the problem employee
How to deal when the employee have personality problem
|Section 3: Seven Types of Difficult Personalities|
The “Sherman Tank”
The “Wet Blanket”
The “Know-It-All” and The “Staller”
|Section 4: Dealing with problem employees - Book|
Dealing with problem employees - Book
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