Dealing with problem employees

Part of People management Academy for managers and supervisors witch help you understand how to best manage your team.
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13 students enrolled
Instructed by Slavi Slavov Business / Management
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  • Lectures 13
  • Length 1.5 hours
  • Skill Level All Levels
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 2/2015 English

Course Description

Managing workplace challenges such as rising emotional and physical aggression, bullying and assaults, property damage, loss of team harmony, and escalated conflict demands mastering of prevention diffusion techniques. The focus of productive managers is identifying the causes of aggression, anger, humiliation, intimidation and overbearing working styles, relieving tension of potentially violent situations and transforming it constructively in acceptable behaviour. Applying intervention strategies, designing follow-up meetings, using body mechanics and personal space to effectuate authority, mediating disputes, and maintaining control and harmony are some of the roles of the manager in the aggression resolution process.


The course include the following video topics:

1. Organizational discipline

2. Non-deliberate misconduct

3. Warning signs for employee with health or personal problem

4. How to deal with the problem employee

5. Seven Types of Difficult Personalities

6. Dealing with problem employees - Book


A few word about the author of this course:

Tania Ayerst has over 20 years of experience in Management Consulting and over 15 years in the area of People Management and Development. Her expertise includes Strategic Management, Agile/Lean management, Strategic Human Capital Management, Customer Relations, Organizational Culture Change, Employee Engagement, Performance Management, Competency Modelling, Total Rewards Management, Learning and Development, Talent Management, HR Transformation, etc.

She help companies re-think and re-design their culture and organization using NEO-MANAGEMENT. This is a group of new management methods, based on new paradigm. It is better suited to the contemporary hyper-competitive, totaly connected market.

Tania Ayerst has a Master’s Degree in Human Resources Management and Development from WAC University, USA. She also holds a Diploma in Management Studies from the Open University, UK as well as a specialization in People and Organizational Management Management from AOTS, Yokohama, Japan.

She is Certified Management Consultant (CMC) by the Institute of Consulting in London according to the standards of the International Council of Management Consulting Institutes (ICMCI).

What are the requirements?

  • Work at corporate environment
  • Work at big company and team
  • Management experience

What am I going to get from this course?

  • Problem employee behavior
  • The Hot Stove Rules of Discipline
  • 7 Types of Difficult Personalities

What is the target audience?

  • People managers
  • Company supervisors
  • Human Resource experts

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.

Curriculum

Section 1: Organizational discipline
Organizational discipline
Preview
07:20
Disciplinary steps
Preview
06:42
Non-deliberate misconduct
06:07
Warning signs for employee with health or personal problem
07:00
Section 2: How to deal with the problem employee
How to deal with the problem employee
03:51
How to deal when the employee have personality problem
03:52
Section 3: Seven Types of Difficult Personalities
The “Sherman Tank”
07:07
The “Exploder”
04:57
The “Complainer”
07:06
The “Clam”
04:46
The “Wet Blanket”
05:00
The “Know-It-All” and The “Staller”
07:30
Section 4: Dealing with problem employees - Book
Dealing with problem employees - Book
26 pages

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Instructor Biography

Slavi Slavov, Business development consultant

Business development and Owner at business education and consultancy company in the field of Marketing and Sales, Management, Finance, Business development, Human development.

Business development and Owner at e-Learning company - powerful and cost effective online training system designed to share knowledge and skills by professionals for professionals.

In partnership with thousands international business consultants, trainers, e-learning authors, speakers.

In business relation and partnership with ten of thousands business owners, CEO, General and line managers.

With more than 2 000 corporate clients like Bayer, BOSCH, CAF, Cisco, Coca-Cola, Danone, DHL, Festool, Harting, Hauraton, Honda, HP, Allianz, Interamerican, Kappa, Kaufland, BASF, Liebherr, MAN, Metro, Phoenix Group, ROHE, Sterling, Yellow pages, Sarten, Roca, Scania, Microsoft, Miroglio, PORR, SAP, Shell, Siemens, Schenker, Schneider and many others.

More than 15 years of entrepreneurship in management consulting and business education services.

Entrepreneur in other business sectors, business development consultant, life connoisseur.

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