Business Communications

Business: Leadership and Coaching for Dealing with Difficult People
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  • Lectures 9
  • Length 30 mins
  • Skill Level All Levels
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 5/2016 English

Course Description

Through face-to-face lectures, stories and hands-on exercises, Tony Ruesing, a Professional Speaker, Personal Coach and Life-improvement Author, will guide you through how to deal with people that are thought of as “difficult.”

Tony has been an entrepreneur and speaker for over four decades. And through observation, networking, and personal interaction with thousands of people, he’s been able to accumulate a vast amount of knowledge that he wants to share with you.

Now you can access the information he shares with companies and organizations, along with other valuable insights you can apply to your own life, in business or at home.

Tony will show you how you can take what he has witnessed, learned and studied so you can utilize it to create your own way to getting along with others. This is one of the hardest but most beneficial things to learn in life.

Communication is as much an art, as it is a science, requiring both sides of your brain. All of us have had times when we wish we had said something differently.  It is less stressful to deal with difficult people with proactive rather than reactive responses. 

People are not nasty, and yet they have the potential for acting that way.  When they do, we sometimes identify their behavior as “difficult.”  All of us have had times when we wish we had said something differently.  It is unproductive to go through life always desiring perfection. 

Learn how to deal with others, so you can stay on target and not get tangled in their web of craziness.

What are the requirements?

  • All you need to take this course is a computer or mobile device with Internet connection.
  • No prior education or experience is necessary.

What am I going to get from this course?

  • At the end of the course, you will be able to interact with people that are standing in the way of making progress. You will learn how to deal with people that are thought of as difficult. Every business has them and it’s a good chance you encounter them regularly. Through stories, examples and exercises, you will develop the skills it takes to move forward when human roadblocks are standing in your way.
  • This is a great lunch break pick-me-up!
  • Tony's one hour seminars are usually 3-5 thousand dollars, and you can see over a half hour for only $25

Who is the target audience?

  • Career professionals and anybody that deals with others
  • People looking to improve communication
  • Anyone who struggles with others in conquering some of the day’s most difficult challenges

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.


Section 1: How to Deal with Difficult People

In this course, you will lear how to identify, deal with and alter your interactions with Difficult People. Meet Tony and hear how you can learn from his experiences so you can improve your life.

1 question

What has Tony done that makes him a good person to get advice from?


Can you identify Difficult People? Tony tells you how.

Managing greatness...
1 question

Tony gives you some examples of a difficult person and how it changed him.

Get a grip!
1 question

When you choose to look at others correctly, you will have a much easier time dealing with them.

It's all up to you...
1 question

When you take care of the right things, you will have a much better life and your communication will improve.


Determining how you act will have an influence on how others do too.

What's important?
1 question

Tony gives you a summary of ideas that will help you deal with others.

Get it right!
1 question
How to Treat Others
Why are people a pain?
1 question
Wrap Up

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Instructor Biography

Tony Ruesing makes information easy to understand and integrate into your daily work activities. Companies call on him to provide his unique perspective when they want to raise the bar on communication, service, or bring out the best in their teams. When he was invited to work with Godiva Chocolate it was to prepare them for a busy holiday season.  At McDonald’s it was to reinforce the first impression team members were making to their customers.  Boeing ask him to help them sharpen their training programs so they would better illustrate the commitment they were making to their workers.  Time after time, Tony is called on to help people  recognize their individuality is making a difference in the products and services they provide customers, which ultimately adds to their bottom line.

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