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Business Communications

Business: Leadership and Coaching for Dealing with Difficult People
4.4 (4 ratings)
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20 students enrolled
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  • 30 mins on-demand video
  • 2 Supplemental Resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What Will I Learn?
At the end of the course, you will be able to interact with people that are standing in the way of making progress. You will learn how to deal with people that are thought of as difficult. Every business has them and it’s a good chance you encounter them regularly. Through stories, examples and exercises, you will develop the skills it takes to move forward when human roadblocks are standing in your way.
This is a great lunch break pick-me-up!
Tony's one hour seminars are usually 3-5 thousand dollars, and you can see over a half hour for only $25
View Curriculum
  • All you need to take this course is a computer or mobile device with Internet connection.
  • No prior education or experience is necessary.

Through face-to-face lectures, stories and hands-on exercises, Tony Ruesing, a Professional Speaker, Personal Coach and Life-improvement Author, will guide you through how to deal with people that are thought of as “difficult.”

Tony has been an entrepreneur and speaker for over four decades. And through observation, networking, and personal interaction with thousands of people, he’s been able to accumulate a vast amount of knowledge that he wants to share with you.

Now you can access the information he shares with companies and organizations, along with other valuable insights you can apply to your own life, in business or at home.

Tony will show you how you can take what he has witnessed, learned and studied so you can utilize it to create your own way to getting along with others. This is one of the hardest but most beneficial things to learn in life.

Communication is as much an art, as it is a science, requiring both sides of your brain. All of us have had times when we wish we had said something differently.  It is less stressful to deal with difficult people with proactive rather than reactive responses. 

People are not nasty, and yet they have the potential for acting that way.  When they do, we sometimes identify their behavior as “difficult.”  All of us have had times when we wish we had said something differently.  It is unproductive to go through life always desiring perfection. 

Learn how to deal with others, so you can stay on target and not get tangled in their web of craziness.

Who is the target audience?
  • Career professionals and anybody that deals with others
  • People looking to improve communication
  • Anyone who struggles with others in conquering some of the day’s most difficult challenges
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Curriculum For This Course
Expand All 9 Lectures Collapse All 9 Lectures 29:41
How to Deal with Difficult People
9 Lectures 29:41

In this course, you will lear how to identify, deal with and alter your interactions with Difficult People. Meet Tony and hear how you can learn from his experiences so you can improve your life.

Preview 02:12

What has Tony done that makes him a good person to get advice from?

Dealing with a Difficult People...
1 question

Can you identify Difficult People? Tony tells you how.

Preview 02:03

Managing greatness...
1 question

Tony gives you some examples of a difficult person and how it changed him.

Preview 03:16

Get a grip!
1 question

When you choose to look at others correctly, you will have a much easier time dealing with them.

Preview 04:27

It's all up to you...
1 question

When you take care of the right things, you will have a much better life and your communication will improve.

Possible Roadblock!

Determining how you act will have an influence on how others do too.

Manage the Moment

What's important?
1 question

Tony gives you a summary of ideas that will help you deal with others.

Perception Matters

Get it right!
1 question

How to Treat Others

Why are people a pain?
1 question

Wrap Up
About the Instructor
4.4 Average rating
4 Reviews
20 Students
1 Course

Tony Ruesing makes information easy to understand and integrate into your daily work activities. Companies call on him to provide his unique perspective when they want to raise the bar on communication, service, or bring out the best in their teams. When he was invited to work with Godiva Chocolate it was to prepare them for a busy holiday season.  At McDonald’s it was to reinforce the first impression team members were making to their customers.  Boeing ask him to help them sharpen their training programs so they would better illustrate the commitment they were making to their workers.  Time after time, Tony is called on to help people  recognize their individuality is making a difference in the products and services they provide customers, which ultimately adds to their bottom line.

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