Effectively Dealing with Difficult People
4.3 (4 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
28 students enrolled
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Effectively Dealing with Difficult People

This course teaches practical, everyday skills in dealing with difficult people.
4.3 (4 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
28 students enrolled
Last updated 6/2017
English
Current price: $10 Original price: $75 Discount: 87% off
5 hours left at this price!
30-Day Money-Back Guarantee
Includes:
  • 2 hours on-demand video
  • 2 Articles
  • 2 Supplemental Resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Identify characteristics of difficult people.
  • Recognize certain personality or emotional traits associated with “difficult people".
  • Explore the rationale behind the behavior of difficult people.
  • Identify effective coping techniques to deal with difficult individuals.
View Curriculum
Requirements
  • No advanced preparation or prerequisites are needed for this course.
Description

Identifying difficult people...that’s the easy part. Dealing with them? Well, that’s a different story.

Hoping and wishing that things will somehow get better hasn’t worked. You need tools and strategies to deal with the stressful, emotional, and difficult interactions that occur. Keep your cool. Take a deep breath.  (And maybe even bring a mirror to take a look at yourself.) This course teaches practical, everyday skills to deal with difficult people.


Who is the target audience?
  • Anyone interested in conflict resolution.
  • Anyone interested in personal development.
  • Anyone interested in Human Resources or related fields.
  • Anyone interested in management or related fields.
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Curriculum For This Course
8 Lectures
01:52:00
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Introduction
6 Lectures 01:51:56

Help Me Understand
12:02

What Do I Do?
09:54

Choose Your Interaction
08:28

Interaction (Continued) and Course Conclusion
15:29

How to Deal with Difficult People
55:56
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Supporting Materials
2 Lectures 00:03
Slides: How to Deal with Difficult People
00:01

How to Deal with Difficult People Glossary/Index
00:01
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REVIEW AND TEST
0 Lectures 00:00

REVIEW QUESTIONS:How to Deal with Difficult People

REVIEW QUESTIONS
5 questions

FINAL EXAM:How to Deal with Difficult People

FINAL EXAM
8 questions
About the Instructor
Illumeo Learning
4.2 Average rating
55 Reviews
582 Students
159 Courses
Condensed and Efficient Courses for Busy Professionals

Illumeo, incorporated in 2009, is revolutionizing the hide-bound world of corporate learning. Illumeo works with corporate professionals and organizations of all sizes to build the skills and capabilities that help everyone be an expert at their job.

Based in Silicon Valley, CA, Illumeo serves thousands of corporations and corporate professionals across Finance, Accounting, Human Resources, Sales and Marketing. The platform offers assessments, industry-benchmarked competency analyses, hundreds of expert-developed courses, collaborative tools, and the ability for companies to self-publish internal courses that promote institutional knowledge retention and dissemination.

Illumeo is the place for expertise management and we are dedicated to the proposition that everyone can be an expert at their job.

Neil Ihde (Illumeo)
4.4 Average rating
10 Reviews
102 Students
3 Courses

Neil Ihde is a speaker, lecturer, consultant and founder of Life IQ where he motivates groups and individuals to work, play, relate and live intelligently.  He has worked with numerous managers, directors, corporate leaders, and teams to improve their personal and professional effectiveness.

Neil has worked with twenty Fortune 500 companies including Wal-Mart, Merrill Lynch, DuPont, PepsiCo, and AT&T among others. Neil has also consulted internationally with clients from a dozen countries.  He is the co-author of the book “When Would Now Be A Good Time?” and was recently a personality consultant to Woman’s World magazine.  His Life IQ YouTube channel recently surpassed a quarter of a million views.

Neil is a Master Practitioner Consultant of the Myers-Briggs Type Indicator and a Certified StrengthFinders Trainer.  Neil uses these instruments to help groups understand one another and create a culture of open communication, engagment, and teamwork.

Neil's academic background includes a B.A. in Psychology, a B.A. in Sociology and an M.A. in Counseling.

Neil and his wife Deb have two children and live in Appleton, Wisconsin.