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Deaf-Friendly Hospitality for Restaurants

Deaf-Friendly hospitality for your restaurant, made easy!
5.0 (2 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
19 students enrolled
Last updated 2/2016
$10 $30 67% off
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  • 5 mins on-demand video
  • 13 Supplemental Resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What Will I Learn?
Understand Deaf diners and how to provide a deaf-friendly dining experience
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If you've never met a Deaf person, you may be unsure how to communicate with them. This is not a skill you're born with, so how can you be expected to know.

Become Deaf-Friendly, Gain More Customers

'Deaf-Friendly Hospitality for Restaurants' is a course designed for anyone that works in the restaurant industry including bars and coffee houses. In less than one hour you can learn the basics to assisting a Deaf diner to make sure they have a positive deaf-friendly experience at your establishment. In this short course, you will:

  1. Discover insight into the issues facing Deaf diners
  2. Identify areas in your establishment that need improvement
  3. Learn American Sign Language vocabulary to assist you in communication
  4. Apply tips and tricks to become a deaf-friendly establishment

The course is structured in a very straight-forward way. There are powerpoint presentations, hyperlinks to resources, downloadable tip sheets and video where you will learn useful Sign Language vocabulary including the American Sign Language Manual Alphabet.

Thank you for joining us in creating a deaf-friendly dining experience!

Who is the target audience?
  • This course is designed for all individuals whom work in the dining industry including but not limited to restaurants, bars, cafe's and fast food establishments.
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Curriculum For This Course
Expand All 15 Lectures Collapse All 15 Lectures 01:02:47
1 Lecture 00:00
Deaf People. Who Are They?
5 Lectures 00:00

9 pages

Communication Preferences
5 pages

Test your Knowledge
15 questions
Walk a Day in the Life of a Deaf Diner
6 Lectures 00:00
2 pages

4 pages

Tableside Service
2 pages

Check Please
3 pages
Tips to Communicate with Deaf Guests
1 Lecture 00:00
Communication Made Easy
11 pages
Useful Sign Language Vocabulary
2 Lectures 04:47

Production Credit: Guthrie Nutter

Preview 02:11

Production Credit: Guthrie Nutter

Preview 02:36
About the Instructor
4.5 Average rating
10 Reviews
30 Students
4 Courses

As a Deaf consumer, I face communication barriers on a daily basis. From getting my questions answered about a new product I want to purchase, to placing an order at a restaurant, or mailing a package out at the post office – the daily struggles living as a Deaf person add up. They come in the form of eye-rolls when the retail clerk, sandwich artist, or beautician (take your pick) learns I am Deaf and has to slow down their speaking or write things down. If it's not an eye-roll, it's a place of business that stands and stares as if they are looking at someone from another planet.

Through all the triumphs and challenges that hearing loss has brought me, it has also brought me my most cherished gift. My life's work -- to make the world accessible to 70 million Deaf people worldwide. I do this by running a consumer review website for the Deaf community (deaffriendly) while providing training, presentation and publishing.

I truly believe that with mutual education, hand-holding and a little bit of patience between all people, we can create a deaf-friendly world.

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