Deaf-Friendly Hospitality for Hotels

Join Us On Our Mission to Create a Deaf-Friendly World
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  • Lectures 13
  • Length 1 hour
  • Skill Level All Levels
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 7/2015 English

Course Description

If you've never met a Deaf person, you may be unsure how to communicate with them. This is not a skill you're born with, so how can you be expected to know.

Become Deaf-Friendly, Gain More Customers

'Deaf-Friendly Hospitality for Hotels' is a course designed for anyone that works in the hotel industry. In less than one hour you can learn the basics to assisting a Deaf hotel guest to make sure they have a positive deaf-friendly experience at your establishment. In this short course, you will:

  1. Discover insight into the issues facing Deaf travelers
  2. Identify areas in your establishment that need improvement
  3. Learn American Sign Language vocabulary to assist you in communication
  4. Apply tips and tricks to become a deaf-friendly establishment

The course is structured in a very straight-forward way. There are powerpoint presentations, hyperlinks to resources, downloadable tip sheets and a video where you will learn useful Sign Language vocabulary including the American Sign Language Manual Alphabet.

Join us in creating a Deaf-Friendly hotel experience!

What are the requirements?

  • Internet connection

What am I going to get from this course?

  • Understand Deaf travelers, their culture, and unique needs.
  • Create a Deaf-Friendly experience for Deaf guests staying at your establishment

Who is the target audience?

  • This course is designed for all individuals whom work in the hospitality industry including but not limited to hotels, motels, lodges, and bed and breakfasts.

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.


Section 1: Welcome
6 pages
Section 2: Deaf People Who Are They?
Statistics and Information
4 pages
3 pages
9 pages
Communication Preferences
5 pages
Deaf People as Consumers
3 pages
Section 3: From Checking in to Checking Out - Walk a Day in Our Shoes
2 pages
First Impressions
4 pages
In the Room
6 pages
Hotel Services
5 pages
Section 4: Tips to Communicate with Deaf Hotel Guests
Tips to Communicate for Hotels
11 pages
Section 5: Useful Sign Language Vocabulary for your Hotel

Production Credit: Guthrie Nutter


Production Credit: Guthrie Nutter

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Instructor Biography

As a Deaf consumer, I face communication barriers on a daily basis. From getting my questions answered about a new product I want to purchase, to placing an order at a restaurant, or mailing a package out at the post office – the daily struggles living as a Deaf person add up. They come in the form of eye-rolls when the retail clerk, sandwich artist, or beautician (take your pick) learns I am Deaf and has to slow down their speaking or write things down. If it's not an eye-roll, it's a place of business that stands and stares as if they are looking at someone from another planet.

Through all the triumphs and challenges that hearing loss has brought me, it has also brought me my most cherished gift. My life's work -- to make the world accessible to 70 million Deaf people worldwide. I do this by running a consumer review website for the Deaf community (deaffriendly) while providing training, presentation and publishing.

I truly believe that with mutual education, hand-holding and a little bit of patience between all people, we can create a deaf-friendly world.

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