Deaf-Friendly Customer Service

Deaf-Friendly customer service, made easy!
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  • Lectures 9
  • Length 1 hour
  • Skill Level All Levels
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 3/2016 English

Course Description

If you've never met a Deaf person, you may be unsure how to communicate with them. This is not a skill you're born with, so how can you be expected to know.

Become Deaf-Friendly, Gain More Customers

'Deaf-Friendly Customer Service'' is a course designed for anyone that works with customers. In less than one hour you can learn the basics to assisting a Deaf customer have a positive deaf-friendly experience. In this short course, you will:

  1. Discover insight into the issues facing Deaf customers
  2. Identify areas in your establishment that need improvement
  3. Learn American Sign Language vocabulary to assist you in communication
  4. Apply tips and tricks to provide a deaf-friendly customer experience

The course is structured in a very straight-forward way. There are powerpoint presentations, hyperlinks to resources, downloadable tip sheets and video where you will learn useful Sign Language vocabulary including the American Sign Language Manual Alphabet.

Thank you for joining us in creating Deaf-Friendly customer service!

What are the requirements?

  • Internet Connection

What am I going to get from this course?

  • Create a deaf-friendly experience for your Deaf customer
  • Over 8 lectures and 1 hour of content

What is the target audience?

  • This course is designed for anyone serving Deaf customers.

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.

Curriculum

Section 1: Welcome
Introduction
Preview
7 pages
Section 2: Deaf People. Who Are They?
Statistics and Information
Preview
4 pages
Identity
3 pages
Terminology
Preview
9 pages
Communication Preferences
5 pages
Deaf People as Consumers
3 pages
Section 3: Tips to Communicate with a Deaf Customer
Communication Made Easy
12 pages
Section 4: Useful Sign Language Vocabulary
02:11

Production Credit: Guthrie Nutter

01:50

Production Credit: Guthrie Nutter

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Instructor Biography

As a Deaf consumer, I face communication barriers on a daily basis. From getting my questions answered about a new product I want to purchase, to placing an order at a restaurant, or mailing a package out at the post office – the daily struggles living as a Deaf person add up. They come in the form of eye-rolls when the retail clerk, sandwich artist, or beautician (take your pick) learns I am Deaf and has to slow down their speaking or write things down. If it's not an eye-roll, it's a place of business that stands and stares as if they are looking at someone from another planet.

Through all the triumphs and challenges that hearing loss has brought me, it has also brought me my most cherished gift. My life's work -- to make the world accessible to 70 million Deaf people worldwide. I do this by running a consumer review website for the Deaf community (deaffriendly) while providing training, presentation and publishing.

I truly believe that with mutual education, hand-holding and a little bit of patience between all people, we can create a deaf-friendly world.

Ready to start learning?
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