Deaf-Friendly Customer Service
4.2 (7 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
8 students enrolled
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Deaf-Friendly Customer Service

Deaf-Friendly customer service, made easy!
4.2 (7 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
8 students enrolled
Last updated 4/2016
English
Current price: $10 Original price: $30 Discount: 67% off
1 day left at this price!
30-Day Money-Back Guarantee
Includes:
  • 4 mins on-demand video
  • 8 Supplemental Resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Create a deaf-friendly experience for your Deaf customer
  • Over 8 lectures and 1 hour of content
View Curriculum
Requirements
  • Internet Connection
Description

If you've never met a Deaf person, you may be unsure how to communicate with them. This is not a skill you're born with, so how can you be expected to know.

Become Deaf-Friendly, Gain More Customers

"Deaf-Friendly Customer Service'' is a course designed for anyone that works with customers. In less than one hour you can learn the basics to assisting a Deaf customer have a positive deaf-friendly experience. In this short course, you will:

  1. Discover insight into the issues facing Deaf customers
  2. Identify areas in your establishment that need improvement
  3. Learn American Sign Language vocabulary to assist you in communication
  4. Apply tips and tricks to provide a deaf-friendly customer experience

The course is structured in a very straight-forward way. There are powerpoint presentations, hyperlinks to resources, downloadable tip sheets and video where you will learn useful Sign Language vocabulary including the American Sign Language Manual Alphabet.

Thank you for joining us in creating Deaf-Friendly customer service!

Who is the target audience?
  • This course is designed for anyone serving Deaf customers.
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Curriculum For This Course
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Welcome
1 Lecture 00:00
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Deaf People. Who Are They?
5 Lectures 00:00

Identity
3 pages


Communication Preferences
5 pages

Deaf People as Consumers
3 pages
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Tips to Communicate with a Deaf Customer
1 Lecture 00:00
Communication Made Easy
12 pages
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Useful Sign Language Vocabulary
2 Lectures 04:01

Production Credit: Guthrie Nutter

Preview 02:11

Production Credit: Guthrie Nutter

Preview 01:50
About the Instructor
Melissa echo Greenlee
4.6 Average rating
12 Reviews
32 Students
4 Courses
Deaf Advocate

As a Deaf consumer, I face communication barriers on a daily basis. From getting my questions answered about a new product I want to purchase, to placing an order at a restaurant, or mailing a package out at the post office – the daily struggles living as a Deaf person add up. They come in the form of eye-rolls when the retail clerk, sandwich artist, or beautician (take your pick) learns I am Deaf and has to slow down their speaking or write things down. If it's not an eye-roll, it's a place of business that stands and stares as if they are looking at someone from another planet.

Through all the triumphs and challenges that hearing loss has brought me, it has also brought me my most cherished gift. My life's work -- to make the world accessible to 70 million Deaf people worldwide. I do this by running a consumer review website for the Deaf community (deaffriendly) while providing training, presentation and publishing.

I truly believe that with mutual education, hand-holding and a little bit of patience between all people, we can create a deaf-friendly world.