If you've never met a Deaf person, you may be unsure how to communicate with them. This is not a skill you're born with, so how can you be expected to know.
Become Deaf-Friendly, Gain More Customers
"Deaf-Friendly Customer Service'' is a course designed for anyone that works with customers. In less than one hour you can learn the basics to assisting a Deaf customer have a positive deaf-friendly experience. In this short course, you will:
The course is structured in a very straight-forward way. There are powerpoint presentations, hyperlinks to resources, downloadable tip sheets and video where you will learn useful Sign Language vocabulary including the American Sign Language Manual Alphabet.
Thank you for joining us in creating Deaf-Friendly customer service!
As a Deaf consumer, I face communication barriers on a daily basis. From getting my questions answered about a new product I want to purchase, to placing an order at a restaurant, or mailing a package out at the post office – the daily struggles living as a Deaf person add up. They come in the form of eye-rolls when the retail clerk, sandwich artist, or beautician (take your pick) learns I am Deaf and has to slow down their speaking or write things down. If it's not an eye-roll, it's a place of business that stands and stares as if they are looking at someone from another planet.
Through all the triumphs and challenges that hearing loss has brought me, it has also brought me my most cherished gift. My life's work -- to make the world accessible to 70 million Deaf people worldwide. I do this by running a consumer review website for the Deaf community (deaffriendly) while providing training, presentation and publishing.
I truly believe that with mutual education, hand-holding and a little bit of patience between all people, we can create a deaf-friendly world.