Dashboards 101 - Using Metrics to Improve Performance

Run a Business by the Numbers, Improve it Constantly and Project What Will Happen to be Ahead of the Competition

Created byBob Norton

Last updated 4/2014

English

What you'll learn

Understand the purpose of dashboards and their power
Understand what metrics (KPIs) should be in a dashboard
Learn how to maximize the benefits of dashboards
Learn what should not be in a dashboard
Learn about the four levels of reporting every company needs

Course content

1 section • 6 lectures • 53m total length

Introduction to Dashboards Fundamentals8:56
The Four Levels of Reporting Model Every Company Should Use6:12
explore the four levels of reporting for dashboards: corporate dashboard, department dashboard, detailed reports, and individual reports, showing how KPI time series reveal trends and root causes to drive performance.
What Should Be in a Dashboard9:08
Why and How Dashboards Work Magic11:34
Benefits of Dashboards9:05
What Dashboards Should Not Be8:27

Requirements

There are no course requirements - this is introductory

Description

This is a basic introduction to the use of dashboards for Business Performance Management (PM) and Business Intelligence (BI). Dashboards are used to: "Run a Business by the Numbers, Improve it Constantly and Project What Will Happen to be Ahead of the Competition!"

Dashboards are an advanced tool of management to move a person, company and department away from low level management techniques, like micromanagement, to more advanced techniques like Management By Exception (MBE). They are an auto-pilot as well as a way to look into the future by seeing trends and connections in cause and effect. Dashboards allow you to get your business down to a science with known inputs and outputs of key processes that create value. They set up a business for constant improvement in quality, efficiency and cost effectiveness.

Every business with more than a handful of employees needs a dashboard. Every department with more than five or six employees should also have a dashboard. This course tells you how and why they work magic to improve a company, team and department.

Who this course is for:

Any employee who is involved in processes or data collection for metrics
Any manager or executive who wants to improve their management skills
All CEOs and executives responsible for company or department performance