Great Communication and Customer Service - a fresh look!

Reap the rewards from having terrific skill with people. Enjoy tremendously satisfied clients!
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  • Lectures 18
  • Length 1.5 hours
  • Skill Level Beginner Level
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 12/2013 English

Course Description

Hi I'm Dr. David Barrowman from New Zealand and I'm passionate about helping people develop who they are in order to change their workplace cultures and ultimately become a more successful employee/business person/human being!

I've been putting together this course over the last 30 years of customer service experience and leadership.

Enjoy!

Dr. David Barrowman

What are the requirements?

  • Just watch the videos and enjoy!

What am I going to get from this course?

  • Deliver fantastic genuine customer service and grow in skill and confidence along the way!

What is the target audience?

  • This course is aimed at everyone who deals with people - including colleagues and clients.

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.

Curriculum

Introduction
Preview
01:35
Section 1: Success
Success
Preview
06:05
15 questions

A short 15 question quiz to see what info has stuck with you.

Section 2: Character
Character
Preview
08:55
10 questions

A short 10 question quiz to see what info has stuck with you.

Section 3: Attitude
Attitude
12:57
Attitude Quiz: What did you learn?
20 questions
Section 4: Happiness
Happiness
08:59
Happiness Quiz: What did you learn?
14 questions
Section 5: Customer Care
Customer Service Overview
03:55
Great Customer Service
07:25
Customer Care Quiz
16 questions
Section 6: Personality styles
Personality Styles
04:39
Personality styles
10 questions
Section 7: Communication and people skills
Communication
06:11
Communication
6 questions
Listening
04:14
Listening
7 questions
Agreement and Positivity
03:48
Agreement
7 questions
Confidence
02:10
Confidence
6 questions
Smile & Name Recall
03:41
Smiling
7 questions
Appreciation
05:42
Appreciation
5 questions
Enthusiasm and edification
01:41
Enthusiasm
3 questions
Section 8: Relationship building and customer service
Relationship Building & Customer Service
04:02
Relationship building
3 questions
Environment
02:21
Environment
7 questions
Key Points
03:08
Key points
7 questions

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Instructor Biography

Hi I'm Dr. David Barrowman from New Zealand and I'm passionate about helping people develop who they are in order to change their workplace cultures and ultimately become a more successful employee/business person/human being!

Over the last 30 years I've been putting together a course based on my personal development and customer service experience and leadership.

I now lecture this course for various companies here in New Zealand and would love to share this content with the rest of the world!

Instructor Biography

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