Great Communication and Customer Service - a fresh look!
3.6 (13 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
1,297 students enrolled
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Great Communication and Customer Service - a fresh look!

Reap the rewards from having terrific skill with people. Enjoy tremendously satisfied clients!
3.6 (13 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
1,297 students enrolled
Last updated 9/2014
English
Current price: $10 Original price: $20 Discount: 50% off
1 day left at this price!
30-Day Money-Back Guarantee
Includes:
  • 1.5 hours on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What Will I Learn?
Deliver fantastic genuine customer service and grow in skill and confidence along the way!
View Curriculum
Requirements
  • Just watch the videos and enjoy!
Description

Hi I'm Dr. David Barrowman from New Zealand and I'm passionate about helping people develop who they are in order to change their workplace cultures and ultimately become a more successful employee/business person/human being!

I've been putting together this course over the last 30 years of customer service experience and leadership.

Enjoy!

Dr. David Barrowman

Who is the target audience?
  • This course is aimed at everyone who deals with people - including colleagues and clients.
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Curriculum For This Course
Expand All 18 Lectures Collapse All 18 Lectures 01:31:28
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Introduction
1 Lecture 01:35
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Success
1 Lecture 06:05

A short 15 question quiz to see what info has stuck with you.

Success Quiz: What did you learn?
15 questions
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Character
1 Lecture 08:55

A short 10 question quiz to see what info has stuck with you.

Character Quiz: What did you learn?
10 questions
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Attitude
1 Lecture 12:57
Attitude
12:57

Attitude Quiz: What did you learn?
20 questions
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Happiness
1 Lecture 08:59
Happiness
08:59

Happiness Quiz: What did you learn?
14 questions
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Customer Care
2 Lectures 11:20
Customer Service Overview
03:55

Great Customer Service
07:25

Customer Care Quiz
16 questions
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Personality styles
1 Lecture 04:39
Personality Styles
04:39

Personality styles
10 questions
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Communication and people skills
7 Lectures 27:27
Communication
06:11

Communication
6 questions

Listening
04:14

Listening
7 questions

Agreement and Positivity
03:48

Agreement
7 questions

Confidence
02:10

Confidence
6 questions

Smile & Name Recall
03:41

Smiling
7 questions

Appreciation
05:42

Appreciation
5 questions

Enthusiasm and edification
01:41

Enthusiasm
3 questions
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Relationship building and customer service
3 Lectures 09:31
Relationship Building & Customer Service
04:02

Relationship building
3 questions

Environment
02:21

Environment
7 questions

Key Points
03:08

Key points
7 questions
About the Instructor
David Barrowman
3.6 Average rating
13 Reviews
1,297 Students
1 Course
Veterinarian

Hi I'm Dr. David Barrowman from New Zealand and I'm passionate about helping people develop who they are in order to change their workplace cultures and ultimately become a more successful employee/business person/human being!

Over the last 30 years I've been putting together a course based on my personal development and customer service experience and leadership.

I now lecture this course for various companies here in New Zealand and would love to share this content with the rest of the world!

Noah Pryor
3.6 Average rating
13 Reviews
1,297 Students
1 Course