Customer Success Manager 101: Foundations to your CSM career

The foundations to become a great Customer Success Manager in a tech company. A very well paid profession on the rise
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  • Lectures 20
  • Length 1.5 hours
  • Skill Level Beginner Level
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 6/2016 English

Course Description

The only Customer Success Manager course on Udemy

Customer Success Manager Course. The new vital role in the Digital World!

The Internet Era has conquered our society, and as the industry develops, more professional roles are developed to perfect its ever-growing businesses. With this Customer Success course you will acquire all the basic knowledge you need to start in a job that’s taking great importance each new day.

Across the SaaS B2B sector, which stands for: Software as a Service Business-to-Business; the choice is becoming obvious.  You either actively manage your customer relationships as strategic portfolio assets, or you effectively cede control over them and your company’s future to chance and/or the competition.  Customer acquisition is only the very first step in what must be a long-term, precisely directed strategy.

You see, the SaaS B2B industry is as follows: a Company, or Business, offers another one a software to be used via internet, without having to buy or download the program in question; as a Customer Success Manager, your role is to maintain these customers, and in the process expand and maintain your company’s wealth, and of course, your own.

According to Payscale the average salary for an Entry-Level Customer Success Manager is $59,619 per year, and $69,210 when you are past Entry-level. This salary stretches up to $120,000 a year, as a Customer Success Manager of high performance. This is now, as the industry is in boom. This course will be your first step into the fantastic world of the Digital Industry. It will help you build the foundation for a new career with a great future and excellent salary expectations.

The best part is that this is a job that is most common in startups and tech companies, meaning: the chance to labor in a company with the fabled environments offered by the likes of Google or Facebook. Remember that these companies normally have excellent perks such as:

  • Free snacks, free catered lunches every day… some even free beer.
  • Happy hours or cocktail afternoons.
  • The best health care coverage possible, and even gym memberships.
  • Amazingly comfortable offices, with plenty of recreational activities around.
  • Often they will match your 401(K).
  • Company trips, dinners, events.
  • Flexible hours and unlimited vacations.
  • Remote work.
  • And of course: equity.

If you consider all of this perks, the salary, and how dynamic the Customer Success Manager position is… well then, it’s definitely a great opportunity to invest $20 in a course that could help in your new life vocation.

But make no mistake. This course doesn’t mean a Customer Success Manager position right away. At the end of the day, it all depends on you. If you are willing to really learn and take action. Learn what’s inside this first part of the Customer Success Manager Course. You will be satisfied, I’m sure. If not, you can ask for your money back. This is the trending job, and the chance on board the plane as it takes off, is now.

If you are looking for a new career, to grow in your company, to venture in a startup, or to shift your profession to a very rewarding job with high revenue, this course will help you get started!

So, will you invest 20 bucks for a course that could actually change your future?

The new world awaits you!

What are the requirements?

  • There are no requirements for this course. All I ask is that you come with an open mind and willing to learn

What am I going to get from this course?

  • Have a better understanding of what your jobs as Customer Success Manager will be
  • Understand the fundamental principles of Customer Success. Which will be the foundation for your career as a CSM
  • Use what you learn here to write a resume that will help you land a CSM job
  • Be more prepared for a Customer Success Manager job interview
  • Show your interviewers that you have a large knowledge about Customer Success than most of the people
  • Get ready to start your new job with some knowledge

What is the target audience?

  • People looking for a new career in SaaS companies, or tech companies in general
  • Sales people looking to switch to a CSM position
  • Professionals with basic knowledge of Customer Success
  • Customer Success Managers that just started as one.
  • This course is NOT for experienced CSM, even though it is always good to review the fundamentals every now and then.

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.

Curriculum

Section 1: How to follow this course
05:13

This is an introduction to the Customer Success course and a presentation of the instructor.

03:39

Here you will find some tips to be able to get the most of this course, so that you can really absorb the principles of Customer Success. Use this guide to take notes and to make the most of the cours

Section 2: Customer Success 101
05:11

If you want to get a customer success manager salary you need to understand these concepts perfectly

03:26

In this video you will learn what are the consequences of a wrong Customer Success Management.

05:40

Find out when is the best moment to lay down the foundation of your Customer Success strategies

03:43

Customer Success is more than just another department of the company. In this video you will understand how deep the Customer Success ideas should run in your company

05:55

Here you will learn the main vocabulary that a Customer Success Manager should know. This is key for building your resume and cover letter to apply to a Customer Success Manager job

Section 3: Customer Success Manager
07:03

A Customer Success Manager job description, so that you understand perfectly what is your mission a CSM.

06:03

To be get a Customer Success Manager salary, you need to have a particular set of skill that will allow you to be a great CSM. In this video you will learn what are the skill that you need to develop

Section 4: The Keys to be a Successful CSM and creating a world known CS brand
04:15

This is a key factor to make sure your retention rates (and therefor the money you make) are excellent

01:25

A concept that you must know to help your users becoming paying customers

00:53

This is a must in Customer Success Management. Do this and you will get great results a CSM. Learn this and use the knowledge for a job interview to show how much you know about Customer Success

03:31

How to get your users from just users to happy loyal customers

01:08

As a Customer Success Manager you must always show value to your clients

02:54

This is the main objective where your day to day tasks will be directed as a Customer Success Manager

Section 5: Process
04:45

Understand who is your best customer. As a Customer Success Manager you have all the data necessary to do this better than anyone else

04:02

Understand what Lincoln Murphy defines as the Customer Success Gap

Section 6: The plan, Lessons Learned and FAQs
03:59

What should you do next to get a Customer Success Manager job. Or if you already are a Customer Success Manager, they what are the next steps you should to make the most out of what we review in the course

03:36

In this video we will review the most important concepts that you have to take with you from this Customer Success Manager course

02:03

Here you will find the answer to the 2 most asked questions

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Instructor Biography

Gustavo Escobar Henríquez, Conferenciante, Blogger, Emprendedor

Ante todo soy un hombre enamorado de la vida y de mi familia, felizmente casado, padre de dos preciosidades que posiblemente sean el próximo paso en la evolución de la humanidad. Soy un buen amigo y me gusta hacer nuevos amigos. no me queda otra opción, ya que hasta los 18 años estudié en 9 colegios, en 6 ciudades diferentes y la universidad la hice en otra ciudad.

Además soy una persona extremadamente feliz. Soy emprendedor en serie y vendedor/comercial de nacimiento. Licenciado en Derecho y Máster en Mercados Financieros y Bolsa. También soy:

-Blogger

-Conferenciante / Speaker / Ponente en: Ventas - LinkedIn - Marca Personal

-Autor de Sales Master Checklist (SMC).

-Cofundador de Ruta 67 una plataforma online de aprendizaje de idiomas jugando.

-Multifranquiciado de Publimedia Formación

-Master Franquiciado de Telecampus en Ecuador y Puerto Rico.

Amante de la venta y la actividad comercial, de aprender, leer, ver todo lo que pueda sobre desarrollo personal y negocios.

Soy un soñador, un inconformista y una persona realmente feliz.

He vivido o pasado largas temporadas en Guayaquil y Quito (Ecuador), Madrid y Valencia (España), California, Nueva York, Florida (EEUU) y Hertfordshire (Inglaterra).

He creado varias empresas; he intentado alcanzar el éxito profesional con varios negocios y fallado en varios de ellos y aprendido de esos fallos. Conozco lo que es haber quebrado y no saber cómo pagar los sueldos de mis trabajadores el próximo mes, o incluso el alquiler de mi casa y devanarme los sesos hasta encontrar una solución. También conozco el lado opuesto y no hace falta que te diga que ¡ES MUCHO MEJOR!

Ahora hago lo que me apasiona: ayudar a empresas y personas a conseguir sus metas y objetivos.

Mis especialidades en el áread de formación son Ventas, Marca Personal y LinkedIn Marketing, LinkedIn para empresas, LinkedIn para encontrar trabajo y muchas otras versiones de esta red.

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