The only Customer Success Manager course on Udemy
Customer Success Manager Course. The new vital role in the Digital World!
The Internet Era has conquered our society, and as the industry develops, more professional roles are developed to perfect its ever-growing businesses. With this Customer Success course you will acquire all the basic knowledge you need to start in a job that’s taking great importance each new day.
Across the SaaS B2B sector, which stands for: Software as a Service Business-to-Business; the choice is becoming obvious. You either actively manage your customer relationships as strategic portfolio assets, or you effectively cede control over them and your company’s future to chance and/or the competition. Customer acquisition is only the very first step in what must be a long-term, precisely directed strategy.
You see, the SaaS B2B industry is as follows: a Company, or Business, offers another one a software to be used via internet, without having to buy or download the program in question; as a Customer Success Manager, your role is to maintain these customers, and in the process expand and maintain your company’s wealth, and of course, your own.
According to Payscale the average salary for an Entry-Level Customer Success Manager is $59,619 per year, and $69,210 when you are past Entry-level. This salary stretches up to $120,000 a year, as a Customer Success Manager of high performance. This is now, as the industry is in boom. This course will be your first step into the fantastic world of the Digital Industry. It will help you build the foundation for a new career with a great future and excellent salary expectations.
The best part is that this is a job that is most common in startups and tech companies, meaning: the chance to labor in a company with the fabled environments offered by the likes of Google or Facebook. Remember that these companies normally have excellent perks such as:
If you consider all of this perks, the salary, and how dynamic the Customer Success Manager position is… well then, it’s definitely a great opportunity to invest $20 in a course that could help in your new life vocation.
But make no mistake. This course doesn’t mean a Customer Success Manager position right away. At the end of the day, it all depends on you. If you are willing to really learn and take action. Learn what’s inside this first part of the Customer Success Manager Course. You will be satisfied, I’m sure. If not, you can ask for your money back. This is the trending job, and the chance on board the plane as it takes off, is now.
If you are looking for a new career, to grow in your company, to venture in a startup, or to shift your profession to a very rewarding job with high revenue, this course will help you get started!
So, will you invest 20 bucks for a course that could actually change your future?
The new world awaits you!
This is an introduction to the Customer Success course and a presentation of the instructor.
If you want to get a customer success manager salary you need to understand these concepts perfectly
In this video you will learn what are the consequences of a wrong Customer Success Management.
Find out when is the best moment to lay down the foundation of your Customer Success strategies
Customer Success is more than just another department of the company. In this video you will understand how deep the Customer Success ideas should run in your company
Here you will learn the main vocabulary that a Customer Success Manager should know. This is key for building your resume and cover letter to apply to a Customer Success Manager job
A Customer Success Manager job description, so that you understand perfectly what is your mission a CSM.
To be get a Customer Success Manager salary, you need to have a particular set of skill that will allow you to be a great CSM. In this video you will learn what are the skill that you need to develop
This is a key factor to make sure your retention rates (and therefor the money you make) are excellent
A concept that you must know to help your users becoming paying customers
This is a must in Customer Success Management. Do this and you will get great results a CSM. Learn this and use the knowledge for a job interview to show how much you know about Customer Success
How to get your users from just users to happy loyal customers
As a Customer Success Manager you must always show value to your clients
This is the main objective where your day to day tasks will be directed as a Customer Success Manager
Understand who is your best customer. As a Customer Success Manager you have all the data necessary to do this better than anyone else
Understand what Lincoln Murphy defines as the Customer Success Gap
What should you do next to get a Customer Success Manager job. Or if you already are a Customer Success Manager, they what are the next steps you should to make the most out of what we review in the course
In this video we will review the most important concepts that you have to take with you from this Customer Success Manager course
Here you will find the answer to the 2 most asked questions
Ante todo soy un hombre enamorado de la vida y de mi familia, felizmente casado, padre de dos preciosidades que posiblemente sean el próximo paso en la evolución de la humanidad. Soy un buen amigo y me gusta hacer nuevos amigos. no me queda otra opción, ya que hasta los 18 años estudié en 9 colegios, en 6 ciudades diferentes y la universidad la hice en otra ciudad.
Además soy una persona extremadamente feliz. Soy emprendedor en serie y vendedor/comercial de nacimiento. Licenciado en Derecho y Máster en Mercados Financieros y Bolsa. También soy:
-Conferenciante / Speaker / Ponente en: Ventas - LinkedIn - Marca Personal
-Autor de Sales Master Checklist (SMC).
-Cofundador de Ruta 67 una plataforma online de aprendizaje de idiomas jugando.
-Multifranquiciado de Publimedia Formación
-Master Franquiciado de Telecampus en Ecuador y Puerto Rico.
Amante de la venta y la actividad comercial, de aprender, leer, ver todo lo que pueda sobre desarrollo personal y negocios.
Soy un soñador, un inconformista y una persona realmente feliz.
He vivido o pasado largas temporadas en Guayaquil y Quito (Ecuador), Madrid y Valencia (España), California, Nueva York, Florida (EEUU) y Hertfordshire (Inglaterra).
He creado varias empresas; he intentado alcanzar el éxito profesional con varios negocios y fallado en varios de ellos y aprendido de esos fallos. Conozco lo que es haber quebrado y no saber cómo pagar los sueldos de mis trabajadores el próximo mes, o incluso el alquiler de mi casa y devanarme los sesos hasta encontrar una solución. También conozco el lado opuesto y no hace falta que te diga que ¡ES MUCHO MEJOR!
Ahora hago lo que me apasiona: ayudar a empresas y personas a conseguir sus metas y objetivos.
Mis especialidades en el áread de formación son Ventas, Marca Personal y LinkedIn Marketing, LinkedIn para empresas, LinkedIn para encontrar trabajo y muchas otras versiones de esta red.